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Can't get rid of several viruses


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3 replies to this topic

#1 klevr

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Posted 09 January 2009 - 09:51 PM

I can't get rid of these. They keep coming back and windows constantly pop up :|

They include ms juan and fakealert.

Here are the files:

Attached Files


Edited by klevr, 09 January 2009 - 10:05 PM.


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#2 klevr

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Posted 12 January 2009 - 08:39 PM

bump, anyone? Still constantly getting popups D:

#3 chryssi2001

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Posted 23 January 2009 - 01:09 PM

Hello klevr ,

I apologise for the delay, the forum is extremely busy.

I will be assisting you with your malware issues.
  • Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • Continue to respond to this thread until I give you the All Clean! If you have any question or you're stuck in there please reply it to me. I will try my best to help you!
  • Please bookmark or favourite this page. In case you need it as reference or etc.
  • If you fail to reply in 5 days period from now, this thread will close, and you will have to open another topic, and wait for another helper.
----------------------------------------------
RENAME HIJACKTHIS

There is some infection hiding in your log.

Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to:
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

Right-click on HijackThis.exe & select Rename to scanner.exe and post back a new Hijackthis log.
----------------------------------------------
Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.
As your infection may prevent you from saving Malwarebytes' Anti-Malware with it's own name, please rename the tool to mbam
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Post that log back here.
----------------------------------------------
Post back:
A new HijackThis log.
Malwarebytes' Anti-Malware report.
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#4 chryssi2001

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Posted 28 January 2009 - 02:26 PM

Due to the lack of feedback, this Topic is now closed and will not be reopened.
If you still need help, begin a new topic.

Applies only to the original poster, anyone else with similar problems please start a new topic.
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