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Infected With Virus Of Course


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#1 maxitroy10

maxitroy10

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Posted 09 January 2009 - 08:32 PM

I have a virus(es) on my Compaq Laptop the is running windows XP. I downloaded software at malwarebytes.org with much difficulty. After running several scans I still have a virus.
The computer freezes/locks up. I keep getting pop ups saying that win32.netsky.Q has infected my system and that I need to download Pro Antivirus 2009 to get rid of it.
I emailed Malware and they recommended that I use MBC.com but I can not even get my computer to go to your website. The computer that I am on right now will so that tells me that my laptop sytem is blocking the wesite??? It says that is is unable to connect to that page.
What do I do at this point?
I would really apprecaite specific instructions.
TIA :thumbsup:

Maxitroy

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#2 rigel

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Posted 09 January 2009 - 09:28 PM

Hi and welcome to BC.

You will have to download Malwarebytes (MBAM) and its updates to your laptop and transfer it via flash/pen drive. Please change the name of the downloaded MBAM file to bcone.com and try to install MBAM. Follow these instructions from there...
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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