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#1 shanman

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Posted 09 January 2009 - 02:26 PM

I am experiencing similar difficulties and am not very techno savvy My sons laptop became infected with the Antivirus 2009.

I hae since installed Kaspersky Antivirus 2009 but am having trouble getting it to complete a Full Scan - the tech support guy wants me to run MALWAREBYTES but up until just a few minutes ago was NOT able to download it on the laptop. I tried downloading it to my desktop, burning it to disk and trying to it from there on the laptop butit would not work. In this post I saw the "alternate downloads" and was able to download form the MALWAREBYTES.gt.500 site.

I was succesful in running the Windows Live OnCare online which zapped a number of "Trojan" files but my Kaspersky tech guy still wants em to run the MALWAREBYTES

When I download the file do I want to RUN or SAVE?

I have printed the steps you outlined above. Should I follow the same steps?

Thanks for your help

Shanman

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#2 boopme

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Posted 09 January 2009 - 02:32 PM

Hello I have split you to a topic of your own. It's always the better way.
Please selec RUN and post the log here for review,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 shanman

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Posted 09 January 2009 - 02:56 PM

What do I run? and how do I get that log from my laptop to my desktop? Is is a file I can burn to disc?

#4 boopme

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Posted 09 January 2009 - 03:47 PM

Hi,sorry for not being more specific,,,
If you cannot use the Internet,you will need access to another computerthat has a connection.
from there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 shanman

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Posted 09 January 2009 - 04:23 PM

ok - I got it downloaded and installed (?) - teh wizard took me all the way through to finish (leaving both boxes checked) but it did not start on its own - clicking the MBAM icon did not start it either

where to from here?

#6 boopme

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Posted 09 January 2009 - 04:28 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 shanman

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Posted 09 January 2009 - 10:19 PM

It Worked!!!!!

Here is the log.....

Malwarebytes' Anti-Malware 1.32
Database version: 1616
Windows 5.1.2600 Service Pack 2

1/9/2009 9:56:24 PM
mbam-log-2009-01-09 (21-56-24).txt

Scan type: Quick Scan
Objects scanned: 58076
Time elapsed: 5 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 20

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSSnrsr.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSofxh.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSriqp.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\drivers\TDSSpaxt.sys (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\Temp\TDSS8a0b.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS8d85.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS8dd3.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS91bb.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS96eb.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS994d.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS9f67.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS9fe4.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSa69b.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSa96a.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cody\Local Settings\Temp\TDSS1e37.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSScfum.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSlxwp.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSrhym.log (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSStkdv.log (Trojan.TDSS) -> Delete on reboot.

#8 boopme

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Posted 09 January 2009 - 10:29 PM

Excellent!! No we need to update and do a full scan. Do you do online banking from this PC?

Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 shanman

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Posted 09 January 2009 - 10:36 PM

Might still have problems - the computer has been "stuck" on the "windows is shutting down" screen for over 10 minutes - is the the Malware preventing Windows from rebooting and therefore keeping it "alive"

#10 shanman

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Posted 09 January 2009 - 10:40 PM

No I do not do online banking from this PC (although I may have in the past - can't be sure)

#11 shanman

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Posted 09 January 2009 - 10:45 PM

To reboot I used the mouse to Start, Turn Off Computer, Restart - is there a way to do this without using the mouse (if it would make any difference/)

#12 boopme

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Posted 09 January 2009 - 10:56 PM

Pressing Ctrl + Alt + Del brings up the Task Manager. Across the top is a shut down tab. click on it to shut down,restart,log off or switch user.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 shanman

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Posted 09 January 2009 - 11:05 PM

CTRL-ALT-DEL is getting no response since I am stuck in the "Windows is shuting down" screen.

If I power off, that won't "count as re-booitng" will it (in terms of getting rod of these last files to be deleted at reboot?)

What should I do from this point?

#14 boopme

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Posted 09 January 2009 - 11:10 PM

Probably not. but hard shut down may be what is left. Reboot and scan again. I'm gone now till the morning.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 shanman

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Posted 09 January 2009 - 11:59 PM

GOOD MORNING - looks like the hard boot worked - the 2nd quick scan detected only 3 items , zappwd them and I was able to reboot (using all tabs, arrows and enters)

I will proceed with the plan you had laid out prior to the rebooting problem

THANKS SO MUCH!!!!!

Here'e the log for the 2nd quick scan

Malwarebytes' Anti-Malware 1.32
Database version: 1616
Windows 5.1.2600 Service Pack 2

1/9/2009 11:42:50 PM
mbam-log-2009-01-09 (23-42-50).txt

Scan type: Quick Scan
Objects scanned: 57866
Time elapsed: 11 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\TDSS7598.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS85a6.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cody\Local Settings\Temp\TDSS1d5d.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.




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