Posted 09 January 2009 - 02:37 AM
My wife a few days ago noticed that there was a pop-up stating that there are trojans infecting the computer and "press here" to get rid of them.
I guess she tried to run spybot, but, the computer wouldn't let her.
She somehow loaded McAfee anti-virus program..though, we do have computer associates anti-virus program. It didn't work.
I ran a scan with Hijack this and I tried to manually delete what was identified but, I seemed to have made it worse. Actually, when I rebooted, there was just my wallpaper and no icons or even a start button. I somehow got in via task manager.
I wanted to load up Combofix but the desktop would allow me to load the program. errors flash. I tried to load up malwarebytes but the same thing happened. ....and I accidentally/angrily pressed a button that flashed the statement "do you want to disable(or shut off) taskmanager. Ugh.
Now I cannot figure a way to "get into" the computer. Task manager has been locked under the "administrator?"
I believe I am about to give up.
Please help me! Obviously, I am not that computer savvy. I hope this made sense.