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Spyware infection...can't print, getting redirected


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3 replies to this topic

#1 hbi789

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Posted 08 January 2009 - 07:47 PM

A few days ago, my laptop was severely infected with worms, trojans, and malware. I know my registry has been altered because the printer spool service has been disabled somehow, meaning I cannot print. Several of my google searches get redirected to different sites, I receive excessive hacked Vimax ads, I cannot access my hard drive (the error reads "Windows cannot find resycled/boot.com'....). I have tried using Spyware Doctor, CC Cleaner, and Norton but I have had no luck finding current infections. How can I fix this?

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#2 boopme

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Posted 08 January 2009 - 11:43 PM

Hello can you get a log from MBam?

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hbi789

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Posted 09 January 2009 - 03:51 PM

Here is the log...
Malwarebytes' Anti-Malware 1.32
Database version: 1634
Windows 5.1.2600 Service Pack 2

1/9/2009 11:19:19 AM
mbam-log-2009-01-09 (11-19-19).txt

Scan type: Quick Scan
Objects scanned: 71485
Time elapsed: 6 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\videosoft (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{19bada80-7669-4531-90ec-469e356c485b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{39eebc34-4ef8-4e85-9d66-1e2923836aa1} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{90b52c8e-b56b-4201-8f53-e0d0f2270163} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1c64eee2-fd54-4ed9-9017-cb8a16b70809} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1c64eee2-fd54-4ed9-9017-cb8a16b70809} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1c64eee2-fd54-4ed9-9017-cb8a16b70809} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{319de3b6-d59e-4a66-98fc-6712c234fa2c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\lpvideo.lpvideoplugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\lpvideo.lpvideoplugin.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\lpvideo.xmldomdocumenteventssink (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\lpvideo.xmldomdocumenteventssink.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\LPVideoPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\LPVideo.DLL (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\LPVideoPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\aamd532.dll (Rogue.EAntispy) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msqpdxsnhukbbi.dll (Trojan.TDSS) -> Delete on reboot.
C:\Documents and Settings\Ilyas\Local Settings\Temp\tmp2E3.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxmmnaiqjl.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxtqixjgft.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSlxwp.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LPVideo.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSShrsr.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSnmxh.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSotun.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSrtqp.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSxfum.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSmqct.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

This has gotten rid of most of the infection: no more ads and I can print, but I still cannot access my hard drive. When I try to open up C:\, I get an error message saying "Windows cannot find 'resycled\boot.com'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search."
How can I fix this?

Edited by hbi789, 09 January 2009 - 03:52 PM.


#4 boopme

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Posted 09 January 2009 - 04:15 PM

Hello the malware is causing that issue. i must give you this advice right now ..

One or more of the identified infections is a backdoor and Rootkit trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.



If you decide to continue to clean,then do this next..
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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