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I know I'm infected, but nothing will execute... help!


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#1 Mikev9999

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Posted 08 January 2009 - 06:59 PM

Hello everyone, I'm new here and really need some help.

Toshiba Laptop
Windows XP Media - SP3

As soon as it boots to Windows, several popup screens come up with offers to activate new software for Anti-Virus programs, Spyware programs, etc. Also it receives an Application Error that services.exe has failed and the system needs to reboot. A 60 second timer appears but when it gets to zero nothing happens. I can go into TM and stop a few services that I know shouldn't be there like av2009.exe and 803047503.exe... closing these down gets rid of the system tray icons and stops the popups with the software offers, but the system still won't execute anything. In IE and Firefox all websites concerning anti-virus and spyware software including all the free scans I could find get redirected to a search error page. So anything I do will have to be a file D/L and copied to the laptop from my clean system.

Here's the real problem:
When I try to install/run Spybot, McAfee, hijackthis, combofix... nothing runs. I can't even save settings on the System Restore or Automatic Updates screens. And I can only get my flashdrive to be recognized in Safemode, though normal Windows will read a CD.

The laptop belongs to my girlfriend's friend so I really would like to resolve the issues instead of just go to her with a recommendation of performing a system restore. Therefore any help would be appreciated. I have clean machines at my disposal so I can transfer files and screenshots as needed.

Thanks in advance.

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#2 rigel

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Posted 08 January 2009 - 08:43 PM

Lets try Malwarebytes... The change here is to rename the downloaded file to red.com. Try running the file then.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Mikev9999

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Posted 09 January 2009 - 01:03 AM

Thank you very much for your reply. Here's what I have to report:

I can't get Malwarebytes to run. The install went as expected after renaming the desktop file to red.com... At the end of the install I made sure the 2 check boxes were still checked and clicked finish. Then nothing happened. I assumed it was the updates that wouldn't run so I downloaded them manually and copied them onto the desktop via the flashdrive in Safemode. Then in normal Windows I attempted to run the updates as instructed with no luck. Also, double-clicking on the Malwarebytes icon does nothing.

As a side note, other non virus/spyware programs run fine such as Word, Media Player, etc. However, Control Panel and all associated apps of course don't. Also, all ports seem to be not working either. I can't get any USB port to take my flashdrive or mouse yet the RJ45 for the INET conection works, go figure. :flowers:

Well again thanks :thumbsup: for the reply and I hope you have another idea...

#4 Mikev9999

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Posted 09 January 2009 - 02:39 PM

Just wondering if anyone had further instructions for me yet...

#5 rigel

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Posted 09 January 2009 - 03:10 PM

Hi Mike - missed you this morning. I am going to send you a message with instructions. try to run malwarebytes after those...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 Mikev9999

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Posted 09 January 2009 - 03:41 PM

Sent you a PM with the results... or the lack thereof. :thumbsup:

#7 rigel

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Posted 09 January 2009 - 09:58 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Mikev9999

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Posted 09 January 2009 - 10:27 PM

Well, I hate to be the bearer of bad news, but it also doesn't run. Here's what I did...

I followed the instructions and D/L the file from the link provided. I did this on my clean PC and copied it via a flashdrive in Safemode to the desktop. I ensured that all anti-virus and spyware software were shut down. I double-clicked on the SDFix.exe icon and nothing would run. I viewed TM and saw that it was there with 2076k memory usage but zero CPU usage. I End Tasked it and then I right-clicked and tried Run As... Using the default "Current User" choice I clicked Ok leaving the "Protect my computer..." choice checked. I received the following error:

C:\Documents and Settings\.....\Desktop\SDFix.exe

A device attached to the system is not functioning.


If I uncheck the "Protect my computer..." choice then nothing happens at all.

Note: The Current User does have Admin rights.

#9 rigel

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Posted 09 January 2009 - 11:53 PM

Let's get you moved over to the HJT forum. They use more powerful tools that must be run with supervision. Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 Mikev9999

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Posted 10 January 2009 - 12:35 AM

I will do as requested, but I have one final question here. Will the DDS program run in Safemode? I'm not expecting it to successfully execute in normal Windows mode.

#11 Mikev9999

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Posted 10 January 2009 - 01:17 AM

Nevermind, I got my answer... even though I had little faith I tried DDS in normal Windows and it ran, slowly, but it finished. Posting result file now. Thanks for all your help. :thumbsup:

#12 rigel

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Posted 10 January 2009 - 12:18 PM

You are welcome... Good luck!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusing, I am closing this topic.

Edited by rigel, 10 January 2009 - 12:19 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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