Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

computer infected with malware


  • Please log in to reply
9 replies to this topic

#1 jta416

jta416

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:05:27 PM

Posted 08 January 2009 - 09:55 AM

Hello,
I am having a problem with my aunts laptop it is running really slow I think it is infected with malware. what are the first steps I should take to get a cure?
Thank You
J.T.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:27 PM

Posted 08 January 2009 - 11:38 AM

Hello please run this MBAM scan.
What is the operating system,XP,Vista??
What antivirus and spyware tools are installed?

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jta416

jta416
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:05:27 PM

Posted 08 January 2009 - 11:48 AM

Hello Boopme
Here is the log you Requested,
1/7/2009 5:32:10 PM
mbam-log-2009-01-07 (17-31-51).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 127239
Time elapsed: 1 hour(s), 20 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> No action taken.
C:\Program Files\Screensavers.com\Wallpaper (Adware.Comet) -> No action taken.

Files Infected:
C:\Program Files\Screensavers.com\Wallpaper\swpstart.exe (Adware.Comet) -> No action taken

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:27 PM

Posted 08 January 2009 - 12:28 PM

Hello, she appears took like thoise special cursors. Unfortunately they are coming fro Comet and loaded with ad and spyware. These will eventually slow you to a crawl.
I noticed the term "No Action Taken: in the log. This is a common result of not having clicked the "remove selected" button after the scan.

Now you should scan again from normal mode.

Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jta416

jta416
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:05:27 PM

Posted 08 January 2009 - 01:09 PM

Hello, Boopme,
Here is the second log you requested.
Malwarebytes' Anti-Malware 1.32
Database version: 1629
Windows 5.1.2600 Service Pack 3
1/7/2009 10:33:12 PM
mbam-log-2009-01-07 (22-33-12).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 112872
Time elapsed: 1 hour(s), 54 minute(s), 19 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:27 PM

Posted 08 January 2009 - 01:16 PM

Ok that's good. now let's see what else is left and pull some junk off too.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 jta416

jta416
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:05:27 PM

Posted 08 January 2009 - 06:02 PM

Hello Boopme,
Atf Cleaner cleared up 861,961 MBS
Here is the log file you asked for from super antispyware
SUPERAntiSpyware Scan Log
http://www.superantispyware.com
Generated 01/08/2009 at 05:37 PM
Application Version : 4.24.1004
Core Rules Database Version : 3699
Trace Rules Database Version: 1675
Scan type : Complete Scan
Total Scan Time : 00:56:20
Memory items scanned : 170
Memory threats detected : 0
Registry items scanned : 5184
Registry threats detected : 0
File items scanned : 22670
File threats detected : 33
Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@CADV4VX0.txt
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt
C:\Documents and Settings\Owner\Cookies\owner@content.yieldmanager.edgesuite[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.m5prod[1].txt
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[2].txt
C:\Documents and Settings\Owner\Cookies\owner@cdn.at.atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@www6.addfreestats[1].txt
C:\Documents and Settings\Owner\Cookies\owner@invisible-scanner[2].txt
C:\Documents and Settings\Owner\Cookies\owner@realmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[2].txt
C:\Documents and Settings\Owner\Cookies\owner@bluestreak[2].txt
C:\Documents and Settings\Owner\Cookies\owner@zedo[1].txt
C:\Documents and Settings\Owner\Cookies\owner@socialmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@apmebf[2].txt
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt
C:\Documents and Settings\Owner\Cookies\owner@rocku.adbureau[2].txt
C:\Documents and Settings\Owner\Cookies\owner@revsci[1].txt
C:\Documents and Settings\Owner\Cookies\owner@at.atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.bridgetrack[2].txt
C:\Documents and Settings\Owner\Cookies\owner@content.yieldmanager[3].txt
C:\Documents and Settings\Owner\Cookies\owner@insightexpressai[2].txt
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adbrite[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ar.atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adinterax[2].txt
C:\Documents and Settings\Owner\Cookies\owner@trafficmp[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.pointroll[1].txt
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[1].txt
C:\Documents and Settings\Owner\Cookies\owner@casalemedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@atwola[2].txt
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[1].txt
Thank You

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:27 PM

Posted 08 January 2009 - 06:14 PM

Hi I think we are good here now. How is it running?
Since MBam has updated to 1632 I want one more quick scan,should take only a few minutes,thanks.

Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 jta416

jta416
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:05:27 PM

Posted 08 January 2009 - 08:00 PM

Hello Boopme,
Here is the antimalware log you asked for.
Malwarebytes' Anti-Malware 1.32
Database version: 1632
Windows 5.1.2600 Service Pack 3
1/8/2009 6:45:08 PM
mbam-log-2009-01-08 (18-45-08).txt
Scan type: Quick Scan
Objects scanned: 56427
Time elapsed: 15 minute(s), 52 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

Thank You

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:27 PM

Posted 08 January 2009 - 08:36 PM

This is clean ,,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users