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Startup STOP error 0xC0000005


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7 replies to this topic

#1 Brandy_B

Brandy_B

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Posted 08 January 2009 - 04:54 AM

Own a Dell Inspirion 1520 laptop running Windows XP service Pack 3 (using TrendMicro PC-cillin Internet Security Suite for firewall, anti-virus, etc.). This morning (and on subsequent startups) a blue screen stop error occured before loading Windows. It read "STOP: C0000145 {Application Error} The application failed to initialize properly (0xC0000005). Click on OK to terminate the application."

Except that an OK button was unavailable and the entire screen was blue. Had to hold power button down to turn off. Tried a few times to restart without error but it is hit or miss. No problems starting up in SAFE MODE w/ NETWORKING. Ran Driver Detective to update drivers and RegCure (which shut itself down every time I tried to fix the HREF errors). Have also ran my antivirus/malware scan with it finding nothingKaspersky found three items (see report after DDS.txt) that TrendMicro did not. I have since deleted the quarantined files and geleted the cached files in Java. I'll be running Kaspersky again tonight to be sure I am not missing anything.

Currently it is running it in a standard mode after several attempts at startup. I intend to keep this bugger running until I can figure this out. I have reset this computer to an earlier restore point hope this error does not reappear. I thank you for all your help and eagerly await a response. I'd rather not wipe the system...but am prepared to do so and have backed up everything. Again I thank you for assistance.

(The following reports are from before the system restore and removal of virus in Java cache...if you would like a newer one email me and I'll get to you ASAP)
Here is the log file DDS.txt:


DDS (Ver_09-01-07.01) - NTFSx86
Run by Brandy Blaylock at 18:48:45.03 on Wed 01/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3062.2178 [GMT -10:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning enabled* (Updated)
FW: PC-cillin Internet Security - Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\rpcnet.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\RegCure\RegCure.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PCCMAIN.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Brandy Blaylock\Local Settings\Temporary Internet Files\Content.IE5\4A6GWPCM\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080408
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [OE_OEM] "c:\program files\trend micro\internet security 14\tmas_oe\TMAS_OEMon.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\Quickset.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
StartupFolder: c:\docume~1\brandy~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R3 OEM02Afx;Provides a software interface to control audio effects of OEM002 camera.;c:\windows\system32\drivers\OEM02Afx.sys [2008-4-8 141376]
R3 OEM02Dev;Creative Camera OEM002 Driver;c:\windows\system32\drivers\OEM02Dev.sys [2008-4-8 235648]
R3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver;c:\windows\system32\drivers\OEM02Vfx.sys [2008-4-8 7424]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2007-11-8 280392]
R4 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2007-11-8 345696]
R4 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2007-11-8 923216]
R4 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2007-11-8 36368]
R4 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2007-11-8 566872]
S3 dkab_device;dkab_device;c:\windows\system32\dkabcoms.exe -service --> c:\windows\system32\DKabcoms.exe -service [?]

=============== Created Last 30 ================

2009-01-07 09:18 <DIR> --d----- c:\docume~1\brandy~1\applic~1\DataSafeOnline
2009-01-07 08:02 <DIR> --d----- c:\program files\Intel Desktop Board
2009-01-07 07:55 <DIR> --d----- c:\program files\PC Drivers HeadQuarters
2009-01-07 07:55 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Drivers HeadQuarters
2008-12-31 15:54 <DIR> --d----- c:\program files\common files\xing shared
2008-12-31 15:54 <DIR> --d----- c:\program files\common files\Real
2008-12-28 09:03 <DIR> --d----- c:\docume~1\alluse~1\applic~1\CanonIJPLM
2008-12-28 09:00 9,606 a------- c:\windows\system32\NEWSOFT
2008-12-28 09:00 264 a------- c:\windows\setup.iss
2008-12-28 09:00 11,776 a------- c:\windows\system32\pmsbfn32.dll
2008-12-28 09:00 <DIR> --d----- c:\program files\common files\NewSoft
2008-12-28 08:59 <DIR> --d----- c:\program files\common files\PDFView
2008-12-28 08:59 <DIR> --d----- c:\program files\NewSoft
2008-12-28 08:59 <DIR> --d----- c:\windows\system32\Color
2008-12-28 08:58 412 a------- c:\windows\MAXLINK.INI
2008-12-28 08:58 <DIR> --d----- c:\program files\common files\ScanSoft Shared
2008-12-28 08:58 <DIR> --d----- c:\program files\ScanSoft
2008-12-28 08:55 <DIR> --d----- c:\program files\common files\CANON
2008-12-28 08:52 6,784 a------- c:\windows\system32\drivers\serscan.sys
2008-12-28 08:52 6,784 a------- c:\windows\system32\dllcache\serscan.sys
2008-12-28 08:52 215,040 a------- c:\windows\system32\CNMLM95.DLL
2008-12-28 08:51 188,416 a------- c:\windows\system32\CNC700O.DLL
2008-12-28 08:51 200,704 a------- c:\windows\system32\CNC700L.DLL
2008-12-28 08:51 98,304 a------- c:\windows\system32\CNC700I.DLL
2008-12-28 08:51 1,400,832 a------- c:\windows\system32\CNC700C.DLL
2008-12-28 08:51 106,496 a------- c:\windows\system32\CNCFMSe.EXE
2008-12-28 08:51 3,584 a------- c:\windows\system32\CNCFLeUS.DLL
2008-12-28 08:51 3,072 a------- c:\windows\system32\CNCFLeJP.DLL
2008-12-28 08:51 152,064 a------- c:\windows\system32\CNCF2Le.DLL
2008-12-28 08:51 142,336 a------- c:\windows\system32\CNMNPUI.DLL
2008-12-28 08:51 362,496 a------- c:\windows\system32\CNMNPPM.DLL
2008-12-28 08:51 117,850 a------- c:\windows\system32\Cnmnput.chm
2008-12-28 08:49 <DIR> --d----- c:\program files\Canon
2008-12-13 18:54 107,368 a------- c:\windows\system32\GEARAspi.dll
2008-12-13 18:54 15,464 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2008-12-13 18:53 <DIR> --d----- c:\program files\iPod
2008-12-13 18:53 <DIR> --d----- c:\program files\iTunes
2008-12-13 18:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-13 18:53 <DIR> --d----- c:\program files\Bonjour
2008-12-10 14:16 <DIR> --d----- c:\program files\FormatFactory

==================== Find3M ====================

2009-01-07 16:01 17,408 a------- c:\windows\system32\rpcnetp.dll
2009-01-07 16:01 47,104 a------- c:\windows\system32\rpcnet.dll
2009-01-07 16:00 17,408 a------- c:\windows\system32\rpcnetp.exe
2008-12-31 15:54 348,160 a------- c:\windows\system32\msvcr71.dll
2008-12-27 09:36 47,104 a------- c:\windows\system32\rpcnet.exe
2008-12-12 20:40 3,593,216 -------- c:\windows\system32\dllcache\mshtml.dll
2008-10-28 12:36 823,296 a------- c:\windows\system32\divx_xx0c.dll
2008-10-28 12:36 823,296 a------- c:\windows\system32\divx_xx07.dll
2008-10-28 12:35 815,104 a------- c:\windows\system32\divx_xx0a.dll
2008-10-28 12:35 802,816 a------- c:\windows\system32\divx_xx11.dll
2008-10-28 12:35 684,032 a------- c:\windows\system32\DivX.dll
2008-10-24 01:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 02:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 02:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-10-16 14:13 1,809,944 a------- c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:12 561,688 a------- c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 14:06 268,648 a------- c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 a------- c:\windows\system32\muweb.dll
2008-10-16 03:11 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-10-16 03:11 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-10-15 06:34 337,408 -------- c:\windows\system32\dllcache\netapi32.dll
2008-10-14 21:06 633,632 -------- c:\windows\system32\dllcache\iexplore.exe
2008-10-14 21:04 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-04-08 08:49 76 -c-shr-- c:\windows\CT4CET.bin
2008-05-19 15:51 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051920080520\index.dat

============= FINISH: 18:48:59.07 ===============


EDIT----- Kaspersky report follows

Thursday, January 8, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Thursday, January 08, 2009 07:36:15
Records in database: 1585675


Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes

Scan area My Computer
C:\
D:\

Scan statistics
Files scanned 176712
Threat name 3
Infected objects 3
Suspicious objects 0
Duration of the scan 03:22:13

File name Threat name Threats count
C:\Documents and Settings\Brandy Blaylock\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmimpro.jar-5286af48-6dc4ce34.zip Infected: Exploit.Java.Gimsh.a 1

C:\Program Files\Trend Micro\Internet Security 14\Quarantine\49.tmp Infected: Exploit.SWF.Downloader.an 1

C:\Program Files\Trend Micro\Internet Security 14\Quarantine\4A.tmp Infected: Trojan-Clicker.JS.Agent.bf 1

The selected area was scanned.


****EDIT**** took care of the last two viruses...just deleted them from quarantine (DUH). Still have "Exploit.Java.Gimsh.a" Hanging out. Trying to figure out how to rid myself of this one. Although, I still don't know if this is the cause of my current STOP error. Thanks for your help.

Attached Files


Edited by Brandy_B, 09 January 2009 - 12:23 AM.


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#2 Brandy_B

Brandy_B
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Posted 10 January 2009 - 11:06 PM

_____Temporarily solved_____

I know this is a double post and I apologize. the previous post was far too long to add my reply to.
Anyways. I did a system restore to 1JAN09 and did a full system scan for viruses, etc. Kaspersky found the same virus in the java folder, but could not provide any information on the virus. I googled it and found an obscure web forum refer to the virus as a Java temporary file cache virus. Their sugestion was to clean Java's temp files. To do this click on your start menu button. Click on Control Panel and click Classic view link on the left hand menu. Double click Java. In the General tab click delete temporary files...it will be on the bottom.
I redid the Kaspersky scan with no new viruses or malware found. From that point I cleared the quarantined files I had in PCcillin. I ran Driver detective and reg cure to verify that nothing was missing. Otherwise...all seems to be okay. If anyone comes across something I'm missing in those files I submitted above, please feel free to inform me as I am not as knowledgable about systems as some...I'm just not afraid to try things on my own...hee...hee...
Thanks.

#3 KoanYorel

KoanYorel

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Posted 22 January 2009 - 11:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 Brandy_B

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Posted 23 January 2009 - 01:19 AM

Hello,
Thank you for getting back to me. I'm not sure what is going on now. I removed the virus/malware that Kaspersky found after restoring my computer to an earlier set point. I did not have any problems for a few days and thought all was well. Wrong. After a Microsoft security update I got the same stoperror blue screen from before. Needless to say, I started my computer in safe mode, removed the update, and blocked that update from my computer. I restarted it and everything worked fine again... The only problem I get now is the weird sounds that my computer makes now...like it is hiccupping...also the dvd drive seems to think it is working on its' own at times w/o any user interaction or need. So, I am skeptical at this point. No more blue screen at this point though (but I have yet to install anymore Microsoft updates...I swear I'm this close to going Linux on this machine...too bad that'd void the warrantee).
I thank you for taking the time to assist this novice, I bow in respect of your awesomeness.
Now, the DDS follows:


DDS (Ver_09-01-19.01) - NTFSx86
Run by Brandy Blaylock at 20:08:26.46 on Thu 01/22/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3062.2319 [GMT -10:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning disabled* (Updated)
FW: PC-cillin Internet Security - Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\rpcnet.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\DKabcoms.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Brandy Blaylock\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080408
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [OE_OEM] "c:\program files\trend micro\internet security 14\tmas_oe\TMAS_OEMon.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\Quickset.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
StartupFolder: c:\docume~1\brandy~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {700EF03F-A472-4D26-8ACB-300F4D04FD96} - hxxps://www.lojackforlaptops.com/ctmweb/testoc.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab
DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.33.7/ttinst.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} - hxxp://www.live365.com/players/play365.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R3 dkab_device;dkab_device;c:\windows\system32\dkabcoms.exe -service --> c:\windows\system32\DKabcoms.exe -service [?]
R3 OEM02Afx;Provides a software interface to control audio effects of OEM002 camera.;c:\windows\system32\drivers\OEM02Afx.sys [2008-4-8 141376]
R3 OEM02Dev;Creative Camera OEM002 Driver;c:\windows\system32\drivers\OEM02Dev.sys [2008-4-8 235648]
R3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver;c:\windows\system32\drivers\OEM02Vfx.sys [2008-4-8 7424]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2007-11-8 280392]
R4 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2007-11-8 36368]
S4 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2007-11-8 345696]
S4 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2007-11-8 923216]
S4 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2007-11-8 566872]

=============== Created Last 30 ================

2009-01-16 10:52 <DIR> --d----- c:\program files\USPS
2009-01-14 23:08 333,824 a------- c:\windows\system32\drivers\srv.sys
2009-01-08 21:08 172,032 a------- c:\windows\system32\igfxres.dll
2009-01-08 20:59 21,361 a------- c:\windows\system32\drivers\AegisP.sys
2009-01-08 20:59 21,361 a------- c:\windows\AegisP.sys
2009-01-08 20:59 13,984 a------- c:\windows\AegisP.inf
2009-01-08 20:59 10,640 a------- c:\windows\AegisP.cat
2009-01-08 20:57 <DIR> --d----- c:\docume~1\brandy~1\applic~1\Intel
2009-01-08 20:49 <DIR> --d----- c:\program files\Intel Desktop Board
2009-01-08 20:47 1,843,784 a------- c:\windows\system32\igklg400.dll
2009-01-08 20:47 1,399,880 a------- c:\windows\system32\igklg450.dll
2009-01-08 20:47 147,456 a------- c:\windows\system32\igfxCoIn_v4926.dll
2009-01-08 20:47 104,636 a------- c:\windows\system32\igmedcompkrn.dll
2009-01-08 20:47 <DIR> --d----- C:\Intel
2009-01-08 19:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab Setup Files
2009-01-07 19:34 6,656 a--sh--- c:\windows\system32\drivers\Thumbs.db
2009-01-07 09:18 <DIR> --d----- c:\docume~1\brandy~1\applic~1\DataSafeOnline
2009-01-07 07:55 <DIR> --d----- c:\program files\PC Drivers HeadQuarters
2009-01-07 07:55 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Drivers HeadQuarters
2008-12-31 15:54 <DIR> --d----- c:\program files\common files\xing shared
2008-12-31 15:54 <DIR> --d----- c:\program files\common files\Real
2008-12-28 09:03 <DIR> --d----- c:\docume~1\alluse~1\applic~1\CanonIJPLM
2008-12-28 09:00 9,606 a------- c:\windows\system32\NEWSOFT
2008-12-28 09:00 264 a------- c:\windows\setup.iss
2008-12-28 09:00 11,776 a------- c:\windows\system32\pmsbfn32.dll
2008-12-28 09:00 <DIR> --d----- c:\program files\common files\NewSoft
2008-12-28 08:59 <DIR> --d----- c:\program files\common files\PDFView
2008-12-28 08:59 <DIR> --d----- c:\program files\NewSoft
2008-12-28 08:59 <DIR> --d----- c:\windows\system32\Color
2008-12-28 08:58 412 a------- c:\windows\MAXLINK.INI
2008-12-28 08:58 <DIR> --d----- c:\program files\common files\ScanSoft Shared
2008-12-28 08:58 <DIR> --d----- c:\program files\ScanSoft
2008-12-28 08:55 <DIR> --d----- c:\program files\common files\CANON
2008-12-28 08:52 6,784 a------- c:\windows\system32\drivers\serscan.sys
2008-12-28 08:52 6,784 a------- c:\windows\system32\dllcache\serscan.sys
2008-12-28 08:52 215,040 a------- c:\windows\system32\CNMLM95.DLL
2008-12-28 08:51 188,416 a------- c:\windows\system32\CNC700O.DLL
2008-12-28 08:51 200,704 a------- c:\windows\system32\CNC700L.DLL
2008-12-28 08:51 98,304 a------- c:\windows\system32\CNC700I.DLL
2008-12-28 08:51 1,400,832 a------- c:\windows\system32\CNC700C.DLL
2008-12-28 08:51 106,496 a------- c:\windows\system32\CNCFMSe.EXE
2008-12-28 08:51 3,584 a------- c:\windows\system32\CNCFLeUS.DLL
2008-12-28 08:51 3,072 a------- c:\windows\system32\CNCFLeJP.DLL
2008-12-28 08:51 152,064 a------- c:\windows\system32\CNCF2Le.DLL
2008-12-28 08:51 142,336 a------- c:\windows\system32\CNMNPUI.DLL
2008-12-28 08:51 362,496 a------- c:\windows\system32\CNMNPPM.DLL
2008-12-28 08:51 117,850 a------- c:\windows\system32\Cnmnput.chm
2008-12-28 08:49 <DIR> --d----- c:\program files\Canon

==================== Find3M ====================

2009-01-22 15:57 17,408 a------- c:\windows\system32\rpcnetp.exe
2009-01-22 07:54 17,408 a------- c:\windows\system32\rpcnetp.dll
2009-01-22 07:54 47,104 a------- c:\windows\system32\rpcnet.dll
2009-01-10 09:15 47,104 a------- c:\windows\system32\rpcnet.exe
2008-12-31 15:54 348,160 a------- c:\windows\system32\msvcr71.dll
2008-12-12 20:40 3,593,216 -------- c:\windows\system32\dllcache\mshtml.dll
2008-11-26 17:42 205,328 a------- c:\windows\system32\drivers\tmxpflt.sys
2008-11-26 17:42 36,368 a------- c:\windows\system32\drivers\tmpreflt.sys
2008-11-26 17:39 1,195,384 a------- c:\windows\system32\drivers\vsapint.sys
2008-10-28 12:36 823,296 a------- c:\windows\system32\divx_xx0c.dll
2008-10-28 12:36 823,296 a------- c:\windows\system32\divx_xx07.dll
2008-10-28 12:35 815,104 a------- c:\windows\system32\divx_xx0a.dll
2008-10-28 12:35 802,816 a------- c:\windows\system32\divx_xx11.dll
2008-10-28 12:35 684,032 a------- c:\windows\system32\DivX.dll
2008-04-08 08:49 76 -c-shr-- c:\windows\CT4CET.bin
2008-05-19 15:51 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051920080520\index.dat

============= FINISH: 20:08:33.76 ===============

Attached Files



#5 Brandy_B

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Posted 24 January 2009 - 05:33 PM

Received "STOP: C0000145 {Application Error} Application failed to initialize properly (0Xc0000005). Click on OK to terminate the application." again today on startup. I've been attempting to run scan disk to check for errors, but it will not run (even in safe mode) because the drive is unable to be locked. It says it'll do it upon restart, but doen't run. Then I can't defrag the disk because the scan disk hasn't run. I'm stuck. I know that last infection caused a loss of something but I ran sfc /scannow and it didn't find anything missing from windows. I also had a pop up on my task bar saying dell assist (something-or-other).exe was corrupted. But that message disappeared before I could write down what was wrong. Any ideas guys? I figured my next step might be running chkdsk /f in DOS??? I have no idea how to do that....or even if that is possible. I'm off to run another Kaspersky scan. I'll post those results once they come in.
Thanks.
____EDIT____
Kaspersky found no infections. Also, sprtcmd.exe popped up on the taskbar as a corrupted file in my documents temp area. I'm off to research more about that.
Thanks again.
___Another Edit____
Found this site sprtcmd.exe error and followed the advice listed. Hope that's the end of that sprtcmd.exe error...now just have to find out the Stop problem

Edited by Brandy_B, 24 January 2009 - 09:32 PM.


#6 Billy O'Neal

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Posted 24 January 2009 - 09:35 PM

Hello, Brandy B
The issues you describe are consistent with hard disk failure, or filesystem corruption. We really need to get chkdsk running.

Do you have a windows XP CD? If so, see the instructions here:
http://www.bleepingcomputer.com/tutorials/how-to-install-the-windows-xp-recovery-console/

Install the recovery console. Once you've done that, let me know,

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#7 Brandy_B

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Posted 28 January 2009 - 08:05 PM

Hey, I thank you all for your assistance. after much deliberation and 2 hours on the phone with Dell, I restored my computer to factory settings. I have reinstalled most of the things I had before and there is no more blue screen.
So, here is the lowdown on what we did to troubleshoot (in case anyone else comes across this problem)...
1st we tried restoring the system to an earlier restore point, before any of the errors occured. We were unable to restore it any restore point. Unable to run chkdsk except through a Windows recovery console (which found one or more errors). We ran a hardware scan on restart by holding Fn down while starting the computer. It turned up no immediate errors. Upon further deliberation (and a consultation with his supervisor...LOL) we restored my computer to the settings it came to me with back in June....To do this I had to hold CRTL down and tap F11 on restart. Then you enter system restore.
So that is the gist of it...I'm glad that I had all my things backed up just in case this happened.
I reccommend to all to purchase a LARGE external hard drive and back up your stuff. Just in Case! LOL
So, I'll run the chkdsk on my own, but I think fixed everything...

#8 Billy O'Neal

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Posted 28 January 2009 - 09:34 PM

Hello, Brandy B
Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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