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Windows Hanging, Crashing.


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4 replies to this topic

#1 Oowo

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Posted 07 January 2009 - 10:28 PM

Hi,

For the last month or so, my computer has been hanging (and occasionally crashing). Windows will "stop responding" and the page will turn an opaque white color a box will appear asking me whether I wish to "close the application" or "restart". I notice this often happens when I am using a second tab, or when I am closing out or opening a page. I think this might be due to installing Adobe Flash Player 10, because that's when I noticed it first began happening. It seems to be happening with a lot more frequency lately and sometimes I have to even open Task Manager to close Explorer.

I have run Windows Defender, AVG 8, Kaspersky, Malwarebytes, Spybot - Search & Destroy and SUPERantispyware - all have turned up nothing. Is anyone else having this issue with Adobe Flash Player 10?

I am running an IE 7 in an HP desktop with Windows Vista Home Premium, SP1. Processor: Intel® Core™2 CPU. 32-bit OS. 1.00 gb RAM.

My (five) problem reports for this evening alone are as follows:

Problem: Stopped responding and was closed

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: ab28
Hang Type: 2052
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 1f130947a83b81e6380e72e8b27f6c38
Additional Hang Signature 2: 06a1
Additional Hang Signature 3: bc5a30f69cfc54622da6add70313c1f1
Additional Hang Signature 4: c939
Additional Hang Signature 5: 8e90128507e861f7ee3f65a82b0e93aa
Additional Hang Signature 6: 8f7b
Additional Hang Signature 7: 67599c4ebfe02581aa5a9343d9510e45

Extra information about the problem
Bucket ID: 231874845

*****************************************************************
Problem: Stopped responding and was closed

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: b614
Hang Type: 32772
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: b7025f3dd1d73013443261cc29eeb3ff
Additional Hang Signature 2: 04b3
Additional Hang Signature 3: 61ac76155e602e6b83fb6ea6be32306e
Additional Hang Signature 4: c048
Additional Hang Signature 5: f32a233cc362fb421d1f0f0e75544f3b
Additional Hang Signature 6: b2fb
Additional Hang Signature 7: 432f783bec59282e0de9b8f0450abd8b

Extra information about the problem
Bucket ID: 334000226

*****************************************************************
Problem: Stopped responding and was closed

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: 1880
Hang Type: 4
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: b770bc7a7b83afb76a8bb0216bae76ba
Additional Hang Signature 2: 4d1b
Additional Hang Signature 3: d9d26b6d84ca0c04c7e7c494abc2dfdb
Additional Hang Signature 4: d8fa
Additional Hang Signature 5: a692ca0fd388e4e8ff30837ba4695b25
Additional Hang Signature 6: 5b7a
Additional Hang Signature 7: 349f1942020d604039274b2b24ce4228

Extra information about the problem
Bucket ID: 169085302

*****************************************************************
Problem: Stopped responding and was closed

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: 961d
Hang Type: 4
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 27ce8494627064b9e4d06cb53c1d87f6
Additional Hang Signature 2: fc09
Additional Hang Signature 3: c5f69ebf5d8eea52739ed3cc82d2321c
Additional Hang Signature 4: c939
Additional Hang Signature 5: 8e90128507e861f7ee3f65a82b0e93aa
Additional Hang Signature 6: 8f7b
Additional Hang Signature 7: 67599c4ebfe02581aa5a9343d9510e45

Extra information about the problem
Bucket ID: 190714882

*****************************************************************
Problem: Stopped working

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 72746e6d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 675598593

Some help would be greatly appreciated. I've already uninstalled and reinstalled Adobe Flash Player 10 several times - even using the uninstaller provided by Adobe itself and using CCleaner's registry cleaner to catch any lingering Adobe Flash entries. I'm not sure what else to do. Am I the only one having this issue? Is this an incompatibility issue with an add-on, or is something else going on?

And, yes, I do have Mozilla as well . . . but, it just irritates me to no end when something messes up and I have to try to fix it.

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#2 Monty007

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Posted 08 January 2009 - 12:58 AM

Hi, the first thing to do is reset IE to defaults then leave it like that with no addons to see if it is now stable. Go to tools>internet options>advanced>reset IE settings>close IE.
Once it is back to defaults try it for a day or so to see if it works ok.
MCP
MSDST

#3 usasma

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Posted 08 January 2009 - 08:38 AM

Either find the IE (no addons) in the Start Menu
or type "iexplorer -extoff" (without the quotes) and press Enter to launch IE w/o add-ons.

Surf for a bit and see if that fixes it.
If it does, close IE and reopen it normally
Select the Tools menu item, then select Manage Add-ons.

Selectively disable a few, restart IE and see how it works.
Eventually you'll find the one that's causing this and you can delete it.
If you really need that addon, then you may want to download a fresh copy after uninstalling it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Oowo

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Posted 08 January 2009 - 07:27 PM

Thanks a lot guys :huh:

I will surf for a few days with add-ons disabled and see if the hangs and crashes continue. Then I will try to add them back in one by one to make sure it is Adobe Flash Player 10 that is causing the issue. It seems to be ok so far today without FP 10 enabled - but just to be sure, I will disable all for a few days and see what happens. Thanks for the help! I am a bit wary of resetting back to default though - not sure if this would delete all my ActiveX plugins I have added since? So, to be safe, I'll just disable all, then add them back one by one and see if I can identify the culprit. Thanks again!

#5 Oowo

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Posted 08 January 2009 - 09:40 PM

Also, for anyone else who might be having this issue with Windows Vista Premium Home SP1 & IE7 and Adobe Flash Player 10 - I just read on the Adobe forums:

"It seems this has been corrected in preparation for our latest patch release. Thank you everyone for your input on this, it truly was a hard one to nail down.
--------------------------------------------------------------------------------
Adobe Flash Quality Engineering "


That message was dated January 6th. So, hopefully, this will be corrected soon. :huh:




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