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Services&Controllers causing 60sec shutdown


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#1 cs2h0ai

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Posted 07 January 2009 - 09:34 PM

Hello guys

Every time i turn on my computer, log in, within a few seconds into the loading the desktop i get an error message saying "services and controller app has encountered a problem and needs to close..." and shortly after that i get a system auto restart due to services.exe terminating.

It is very annoying and i believe i have malware..

Help is very much appreciated thank you.

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#2 cs2h0ai

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Posted 08 January 2009 - 12:47 PM

bump. can someone please help me..

#3 rigel

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Posted 08 January 2009 - 12:53 PM

Let's take a look...

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 cs2h0ai

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Posted 09 January 2009 - 09:55 AM

the program wont scan, lol i think the virus is blocking it .. ?, i think the virus has gone worst... its like eating up my computer more and more by day.. now theres some sites i cant even log into like facebook ..

Edited by cs2h0ai, 09 January 2009 - 10:06 AM.


#5 rigel

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Posted 09 January 2009 - 11:07 AM

Did the program install? If not, try renaming the downloaded file to eastone.com and rerunning it.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 cs2h0ai

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Posted 09 January 2009 - 11:35 AM

yeah it did instal, just when i click Scan it dosent scan yet freezes... and i have to end task it

#7 rigel

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Posted 09 January 2009 - 12:01 PM

I am going to send you a private message. try those instructions please.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Orange Blossom

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Posted 12 January 2009 - 04:36 PM

Topic reopened at member's request and HJT log deleted.

cs2h0ai, Please follow the instructions that rigel indicated he would send you via PM.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#9 rigel

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Posted 12 January 2009 - 06:09 PM

Actually I went into safe mode and scanned and it worked.

here is the log, there were 5 infected files. (rootkits)

Malwarebytes' Anti-Malware 1.32
Database version: 1617
Windows 5.1.2600 Service Pack 2

1/1/2002 12:41:40 AM
mbam-log-2002-01-01 (00-41-38).txt

Scan type: Quick Scan
Objects scanned: 53633
Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\e1he1mpvj62.sys (Rootkit.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\e1he1mpvj62.sys (Rootkit.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\e1he1mpvj62.sys (Rootkit.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\e1he1mpvj62.sys (Rootkit.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\e1he1mpvj62.sys (Rootkit.Agent) -> No action taken.

When you run Malwarebytes please check remove all after the scan. Else, nothing detected is cleaned. Please try a new scan. and post the results. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 cs2h0ai

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Posted 12 January 2009 - 10:36 PM

Malwarebytes' Anti-Malware 1.32
Database version: 1647
Windows 5.1.2600 Service Pack 2

13/1/2009 2:13:49 PM
mbam-log-2002-01-02 (14-13-49).txt

Scan type: Quick Scan
Objects scanned: 54337
Time elapsed: 3 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 cs2h0ai

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Posted 12 January 2009 - 10:48 PM

damn now i cant login to websites such as facebook. ebay, hotmail etc..

#12 rigel

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Posted 13 January 2009 - 08:20 AM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 cs2h0ai

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Posted 15 January 2009 - 09:11 PM

my comp is so stuffed that SDfix wont even finish, like after the reboot.. it goes "final check for malware" or something and it just stays there forever, i swear i left my comp on over night and woke up its still like that ..

#14 rigel

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Posted 16 January 2009 - 08:16 AM

It's time to move to the HJT forum...

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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