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Infected with Virtumonde.generic and possibly others


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11 replies to this topic

#1 dclary

dclary

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Posted 07 January 2009 - 09:18 PM

Hello. Here is my problem. I am continuously getting a "Windows Security" Pop Ups telling me that I am infected. When it first happened I assumed it was legitimate and let the scan go through, only to have it finish scanning seconds later and popping up another window trying to get me to buy malware remover.

I checked my actual security center through my control panel and it shows my virus, firewall and updates as working properly. The fake Window Security Center shows that I have no virus protection. I tried cleaning the system myself but to no avail. Here is what I ran...

First I ran Spybot which only found one which was the Virtumonde.generic

Second I ran Spyware Terminator which found 46 items, mainly cookie files but there were some Trojans as well

Third I ran Super Anti-Spyware which found 86, again mainly cookie files but the Virumonde showed up as well as more trojans.

And lastly, I tried Malware bytes Anit-Malware which found 77 items.

I let each one clean, remove, delete, etc. and I restarted my computer after each one but I am still getting this same annoying pop-up. As a matter of fact, it popped up 9 times just while I was typing this and there is a red circle with a white X flashing beside my clock at the bottom of the screen.

Below is my DDS as instructed...


DDS (Ver_09-01-07.01) - NTFSx86
Run by Diana at 20:55:11.17 on Wed 01/07/2009
Internet Explorer: 8.0.6001.18241 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.351 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hphmon04.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MalwareRemoval\MalwareRemoval.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\MalwareRemoval\Security Center.exe
C:\Documents and Settings\Diana\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.myhpf.co.uk/mypage.asp?OrgID=113526
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
{65aac6fa-3e76-4421-a4c5-5ae9cdb0482c}
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: {cc99cc7a-e257-44aa-8eab-c44851cade3a}: {a3edac15-844c-bae8-aa44-752ea7cc99cc}
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
{e13a8a5a-a111-4d81-b7ae-ecea84f87077}
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: {3041D03E-FD4B-44E0-B742-2D9B88305F98} - No File
uRun: [SFP] c:\program files\common files\verizon online\sfp\vzSFPWin.EXE /s
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MalwareRemoval] c:\program files\malwareremoval\MalwareRemoval.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13" -"http://www.iwon.com/home/modules/launchGame/games/includes/blockDotGameIFrame.jhtml?categoryId=1&gameId=9003&browser=FF"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [mmtask] "c:\program files\musicmatch\musicmatch jukebox\mmtask.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [HPHUPD04] "c:\program files\hp photosmart 11\hphinstall\unipatch\hphupd04.exe"
mRun: [HPHmon04] c:\windows\system32\hphmon04.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [Prefs] c:\program files\odesk\oDeskLaunch.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SpywareTerminator] "c:\program files\spyware terminator\SpywareTerminatorShield.exe"
dRun: [msiexec.exe] msiconf.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
IE: Crawler Search - tbr:iemenu
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: mpkawg.dll c:\windows\system32\gomopiwe.dll c:\windows\system32\sagimame.dll avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 c:\windows\system32\rqRIxyaw

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\diana\applic~1\mozilla\firefox\profiles\yyvcfnpe.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1582129&SearchSource=3&q=
FF - prefs.js: browser.search.selectedEngine - Winzy
FF - prefs.js: browser.startup.homepage - www.iwon.com
FF - prefs.js: keyword.URL - hxxp://www.instafinder.com/addsearch.asp?err=ADD&url=
FF - component: c:\documents and settings\diana\application data\mozilla\firefox\profiles\yyvcfnpe.default\extensions\{022257e8-e64a-46a5-b4f9-089ce4d52b1e}\components\FFAlert.dll
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPFxViewer.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-1-5 97928]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-9-13 26824]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2006-10-10 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2007-2-27 55024]
R1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2009-1-5 142592]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2006-2-16 4096]
R4 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-1-5 875288]
R4 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-5 231704]
R4 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-1-5 76040]
R4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 SDTHOOK;SDTHOOK;c:\windows\system32\drivers\SDTHOOK.SYS [2007-12-28 44928]

=============== Created Last 30 ================


==================== Find3M ====================

2009-01-05 22:30 97,993 a--sh--- c:\windows\system32\vipafiyu.dll
2009-01-05 12:57 154,980 a------- c:\windows\pchealth\helpctr\config\cache\Personal_32_1033.dat
2009-01-03 21:08 96,864 a--sh--- c:\windows\system32\rowopapo.dll
2009-01-03 20:06 90,112 a------- c:\windows\DUMP5beb.tmp
2009-01-03 19:41 90,112 a------- c:\windows\DUMP5b9d.tmp
2009-01-03 15:12 90,112 a------- c:\windows\DUMP785c.tmp
2009-01-03 15:11 90,112 a------- c:\windows\DUMP67c2.tmp
2009-01-02 21:08 99,077 a--sh--- c:\windows\system32\ditehahe.dll
2009-01-01 09:59 90,112 a------- c:\windows\DUMP7d3e.tmp
2008-12-31 15:04 90,112 a------- c:\windows\DUMP859b.tmp
2008-12-14 08:59 5,699,584 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-13 13:35 90,112 a------- c:\windows\DUMP4cd7.tmp
2008-12-11 11:32 139,264 a------- c:\windows\system32\hpzjrd01.dll
2008-12-11 11:22 112,462 a------- c:\windows\hpoins07.dat
2008-12-08 14:12 824 a---h--- c:\documents and settings\diana\hpothb07.dat
2008-12-08 13:20 90,112 a------- c:\windows\DUMP6503.tmp
2008-12-02 08:58 72,704 a------- c:\windows\system32\btkdcicv.dll
2008-11-30 12:05 90,112 a------- c:\windows\DUMP540b.tmp
2008-11-10 05:43 410,984 a------- c:\windows\system32\deploytk.dll
2008-10-24 06:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-10-16 14:13 1,809,944 a------- c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:12 561,688 a------- c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 14:06 268,648 a------- c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 a------- c:\windows\system32\muweb.dll
2008-10-15 11:34 337,408 -------- c:\windows\system32\dllcache\netapi32.dll
2008-04-02 15:08 13 ----h--- c:\docume~1\alluse~1\applic~1\1ль13.sys
2008-03-28 21:43 81 a------- c:\docume~1\diana\applic~1\ftpfile.dat
2008-02-10 18:25 336 a------- c:\program files\temp995.bat
2007-09-28 20:13 439,296 a------- c:\documents and settings\diana\GoToAssist_phone__317_en.exe
2002-07-31 18:55 108 ---sh--- c:\windows\WSYS049.SYS
2008-05-04 15:19 88 a--shr-- c:\windows\system32\170DE5C5AD.sys
2008-05-04 15:19 2,516 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-05-09 12:30 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008050920080510\index.dat

============= FINISH: 20:56:24.06 ===============

Attached Files



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#2 Hoov

Hoov

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Posted 20 January 2009 - 05:47 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma. I appologize for the delay in getting you help.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

Try updating Malwarebytes' Anti-Malware and then run a FULL scan. Post the log.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 dclary

dclary
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Posted 20 January 2009 - 11:52 PM

Hello Hoov, how are you? Thank you for responding. After my first posting, I have running been running Spyware Terminator daily which seems to have taken care of a lot of the problems, I am not getting any "Windows Security" Pop Ups telling me that I am infected anymore but my computer is extremely slow and I am still getting some pop-up. I did as you requested and ran Malwarebytes again and have posted the results below. Thanks again....Diana


Log from Malwarebytes:

Malwarebytes' Anti-Malware 1.33
Database version: 1673
Windows 5.1.2600 Service Pack 3

1/20/2009 11:45:46 PM
mbam-log-2009-01-20 (23-45-25).txt

Scan type: Full Scan (C:\|)
Objects scanned: 240866
Time elapsed: 2 hour(s), 31 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP325\A0061620.exe (Trojan.Agent) -> No action taken.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP339\A0066821.dll (Rogue.AscentivePerformance) -> No action taken.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP339\A0066820.exe (Rogue.AscentivePerformance) -> No action taken.

#4 Hoov

Hoov

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Posted 21 January 2009 - 12:15 AM

The scan didn't remove the infections though. Run Malwarebytes' Anti-Malware this way.

[*]Make sure the "Perform full Scan" option is selected.
[*]Then click on the Scan button.
[*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
[*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
[*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
[*]Click OK to close the message box and continue with the removal process.[/list]Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Download and scan with CCleaner
1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation. IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbar-free or Slim versions instead of the Standard Build.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:
  • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
  • Clean all the entries in the "Windows Explorer" section.
  • Clean all entries in the "System" section.
  • Clean all entries in the "Advanced" section.
  • Clean any others that you choose.

In the Applications Tab:
  • Clean all except cookies in the Firefox/Mozilla section if you use it.
  • Clean all in the Opera section if you use it.
  • Clean Sun Java in the Internet Section.
  • Clean any others that you choose.
4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

Post up the Malwarebytes' Anti-Malware log, also after the ccleaner, how is your computer running. Is it slow all the time, or does it slow down the longer its on? Or is it slow on the internet only, or both on and off the internet?
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#5 dclary

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Posted 21 January 2009 - 12:54 AM

Hi Hoov, boy you are fast! I am off to bed but I will complete these steps in the morning and report back to you. Thank you again. Good Night

Diana

#6 dclary

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Posted 21 January 2009 - 04:51 PM

Hello Hoov. I have completed the requested tasks. Below is the log from Malware Bytes but the CCleaner log is huge (12.8 MB) so I'm not sure how to get that to you as the attachment max is 494.45K. It does say that it removed 3,391.5MB

In answer to your question, it seems to be sluggish both online and offline.

MALWAREBYTES

Malwarebytes' Anti-Malware 1.33
Database version: 1673
Windows 5.1.2600 Service Pack 3

1/21/2009 3:13:29 PM
mbam-log-2009-01-21 (15-13-29).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)
Objects scanned: 243449
Time elapsed: 4 hour(s), 22 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Hoov

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Posted 21 January 2009 - 05:13 PM

Check your private messages.

As for the next step,
Run an online virus scan called Kaspersky from HERE.1. At the main page. Press on "Accept". After reading the contents.
2. At the next window Select Update. Allow the Database to update.
Note: If prompted to run or update your Java, then follow the prompts to do so. Kaspersky requires Java to run.
3. Once the Database has finished, under the Scan icon Select My Computer to start the scan. The scan may take a few minutes to complete.
4. Select Scan Report.
5. If any threats were found they will appear in the report
6. Select "Save error report as"
Then in the file name just type in kaspersky
Under "save as type" select text .txt
Save it to your Desktop.

Copy and post the results of the Kaspersky Online scan. If no threats were found then report that as well.
This is going to seem strange, but look at the back of your computer where everything connects, is there a lot of dust in the grills back there?

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#8 dclary

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Posted 21 January 2009 - 11:17 PM

Okay....You should have gotten my email by now and below is the Kaspersky report.

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Wednesday, January 21, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, January 21, 2009 23:22:09
Records in database: 1661608
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan statistics:
Files scanned: 161343
Threat name: 1
Infected objects: 2
Suspicious objects: 0
Duration of the scan: 03:35:50


File name / Threat name / Threats count
C:\Documents and Settings\Diana\Desktop\UNUSED ITEMS\fp2006-final-3.00-setup\fp2006-final-3.00-setup.exe Infected: Hoax.JS.BadJoke.RJump 1
C:\Documents and Settings\Diana\Desktop\UNUSED ITEMS\fp2006-final-3.00-setup.zip Infected: Hoax.JS.BadJoke.RJump 1

The selected area was scanned.

#9 Hoov

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Posted 21 January 2009 - 11:40 PM

Did you look at the back of your computer?
How is it running now? Did you do a reboot after CCleaner?
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#10 dclary

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Posted 22 January 2009 - 12:23 AM

Hi. I did check the back of the pc and there was just a little dust but I went ahead and got it out of there anyway. I normally check it every couple of weeks. Yes, I restarted it after the CClean.

Everything seems to be working fine now and I don't have any pop-ups. Thank you very much, I really appreciate it.

Diana

#11 Hoov

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Posted 22 January 2009 - 08:14 AM

I ask about the dust, because one elderly lady that I help locally about once a year she has problems with the computer slowing down, and I have to go over there and blow the dust out of inside the case. And after her computer runs fine. If you don't normally clean inside, read this Tutorial .

Other than that we have a few thing to do and we will be done.

Now there are something's you need to do to fully clean your system and keep it secure.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
If you are using Windows Vista or XP, then I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.

Here are some good tutorials for that.
Windows Vista Restore Guide
or
Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above

Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall).

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Also see the following: Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security

Use a different browser other than IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.


Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may Ave you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware


Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.

Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose.


Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List and Rogue Applications List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.
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Tilting at windmills hurts you more than the windmills.
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Senior of the Howard Families

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#12 dclary

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Posted 22 January 2009 - 10:20 AM

Hi Hoov. You can go ahead and mark this topic as resolved. Thank you so much for your help.

Take care,
Diana




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