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My very slow machine: Malware or old age?


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#1 Motanu Danila

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Posted 07 January 2009 - 08:43 PM

Hi there BC warriors. After a short respite, my laptop has decided to conk out once again. The story is familiar: programs start very slow - 90 to 120 seconds and more for Word or Firefox, for example - and any document takes at least equally long to open.

It may be that my machine is just too old to cope with SP3, but before I try to install some new RAM, I must ensure that the machine itself is safe.

So I followed the instructions from the tutorial "Slow computer?". The results were unsurprising, because I try to do regular maintainance using the same software. Here's what I did and what happened:

1. I ran scans with AVG, Spybot, Malwarebytes' Anti-malware, Stinger, and online scanners from F-secure and Trend Micro, which all came out clean.

2. I ran the on-line scanner from Panda software, which found some infected files, but the free version (with registration) could not clean all of them. I attached the Panda report to my post.

I would be grateful for any advice on what I could do next. I didn't post a hijackthis log because it may not be what you need, and I don't want to take any more of your time than necessary.

Thank you,
motanu danila

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#2 hamluis

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Posted 07 January 2009 - 08:50 PM

You asked for opinions on something...and you didn't bother to give us the specifics of the system, the manufacturer, the model...the amount of RAM installed, size of C: partition, free space on C:...all of which should be part of any intelligent suggestion re what steps you could take to improve the functioning of the unnamed/unspecified system.

Louis

#3 Erik365

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Posted 07 January 2009 - 08:50 PM

it might be a hard drive issue download HD tune if you can and benchmark your hard drive. then post the transfer speed and the burst speed.

#4 usasma

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Posted 07 January 2009 - 08:52 PM

From the AVG scan, it appears that there's malware in your Thunderbird Inbox

MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00169752 application/need2find HackTools No 0 Yes No hkey_current_user\software\need2find
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
02937559 Trj/Downloader.TOU Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[x-saver.zip][x-saver.exe]
03363077 Trj/Sinowal.VPM Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[UPS_INVOICE_978172.zip][UPS_INVOICE_978172.exe]
03393257 Adware/XPSecurityCenter Adware No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[Tax_Invoice.zip][Tax_Invoice_________________________NHHDLS883298792929.exe]
03393257 Adware/XPSecurityCenter Adware No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[Tax_Invoice.zip][Tax_Invoice_________________________NHHDLS883298792929.exe]
03398256 Trj/Sinowal.VPX Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[invoice_8712.zip][INVOICE_8712.exe]
03398256 Trj/Sinowal.VPX Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[invoice_8712.zip][INVOICE_8712.exe]
03398256 Trj/Sinowal.VPX Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[invoice_8712.zip][INVOICE_8712.exe]
03398256 Trj/Sinowal.VPX Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[invoice_8712.zip][INVOICE_8712.exe]
03398256 Trj/Sinowal.VPX Virus/Trojan No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[invoice_8712.zip][INVOICE_8712.exe]
03452081 W32/Nuwar.XR.worm Virus/Worm No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[eTicket#1721.zip][eTicket#1721.exe]
03452081 W32/Nuwar.XR.worm Virus/Worm No 1 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[eTicket#1721.zip][eTicket#1721.exe]
03486939 Trj/Agent.JQM Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[contract_1.zip][contract_1.exe]
03486939 Trj/Agent.JQM Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[contract_1.zip][contract_1.exe]
03571072 Trj/Autorun.ADX Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[Fees_2008-2009.zip][Fees_2008-2009.doc.exe]
;===================================================================================================================================================================================


I'll move this over to the Am I Infected forum so that members more knowledgeable than I can assist you.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 garmanma

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Posted 07 January 2009 - 08:54 PM

Although inactive you do have some remnants of some worms and trojans
----------------------------------------------------
The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#6 Motanu Danila

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Posted 08 January 2009 - 08:37 AM

Hi Garmanma,
Thank you for the prompt response.

Although inactive you do have some remnants of some worms and trojans
----------------------------------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.


As I mention in my initial post, I have already run a Malwarebytes' Anti-Malware scan, which came out clean. Ihave been using this program for about two years now.

Anyway, I ran it again, and the results were clean. The report below:

Malwarebytes' Anti-Malware 1.32
Database version: 1630
Windows 5.1.2600 Service Pack 3

08/01/2009 13:35:22
mbam-log-2009-01-08 (13-35-22).txt

Scan type: Quick Scan
Objects scanned: 60498
Time elapsed: 9 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


At the second attempt, Panda Active scan removed some of the threats; only three "minor" threats were "disinfactable" with the free version. Today I ran it again, twice.

The quick scan produced this result:

;***********************************************************************************************************************************************************************************
ANALYSIS: 2009-01-08 13:08:06
PROTECTIONS: 2
MALWARE: 1
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
AVG Anti-Virus Free 8.0 Yes Yes
avast! antivirus 4.6.652 [VPS 0605-5] 4.6.652 No Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00169752 application/need2find HackTools No 0 Yes No hkey_current_user\software\need2find
;===================================================================================================================================================================================
SUSPECTS
Sent Location aQ
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description aQ
;===================================================================================================================================================================================
;===================================================================================================================================================================================




A second scan targeted on the folder where all the previous problems were identified produced this result (all threats were disinfactable):

;***********************************************************************************************************************************************************************************
ANALYSIS: 2009-01-08 13:24:52
PROTECTIONS: 2
MALWARE: 3
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
AVG Anti-Virus Free 8.0 Yes Yes
avast! antivirus 4.6.652 [VPS 0605-5] 4.6.652 No Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
00427200 Trj/Sinowal.VVC Virus/Trojan No 0 No No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[INVOICE_7761662.doc.rar][INVOICE_7761662.doc.exe]
03393257 Adware/XPSecurityCenter Adware No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[Tax_Invoice.zip][Tax_Invoice_________________________NHHDLS883298792929.exe]
03393257 Adware/XPSecurityCenter Adware No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[Tax_Invoice.zip][Tax_Invoice_________________________NHHDLS883298792929.exe]
03486939 Trj/Agent.JQM Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[contract_1.zip][contract_1.exe]
03486939 Trj/Agent.JQM Virus/Trojan No 0 Yes No C:\Documents and Settings\Motanu' Felix\Application Data\Thunderbird\Profiles\858grj1w.default\ImapMail\imap2-server.ucl.ac.uk\INBOX[contract_1.zip][contract_1.exe]
;===================================================================================================================================================================================
SUSPECTS
Sent Location aQ
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description aQ
;===================================================================================================================================================================================
;===================================================================================================================================================================================


Please let me know if you need any other information about the machine or the software installed on it.

Thank you,
MD

#7 garmanma

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Posted 08 January 2009 - 04:57 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Motanu Danila

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Posted 09 January 2009 - 06:27 AM

Hi there,
Here are the results of the SAS scan. I don't know if this is proof of how slow my computer is, or whether this is a particularly slow programme, but it took more than 7 hours to complete (!). Apparently it's a clean verdict.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/09/2009 at 06:23 AM

Application Version : 4.24.1004

Core Rules Database Version : 3701
Trace Rules Database Version: 1677

Scan type : Complete Scan
Total Scan Time : 07:08:22

Memory items scanned : 162
Memory threats detected : 0
Registry items scanned : 6724
Registry threats detected : 0
File items scanned : 96772
File threats detected : 0

So what next?
Thanks,
MD

#9 garmanma

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Posted 09 January 2009 - 06:57 PM

Depending on the size of the drive and how much is on it, I've seen it take 12 hours to scan
Other than the scan time, how is it running?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Motanu Danila

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Posted 09 January 2009 - 10:55 PM

It ran OK - as far as I could tell. The machine became very hot - but I guess that's normal, given the intense workout of the hard drive. From the report I deduct that it completed the scan and did not find any malitious stuff. I don't know what else to do.
Thanks anyway.
MD

#11 tinkie

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Posted 10 January 2009 - 03:22 AM

good question

#12 garmanma

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Posted 10 January 2009 - 11:41 AM

my machine is just too old

The machine became very hot


If you have never done this, I would get a can of compressed air, from Best Buy, Staples, or wherever. Direct the nozzle into the vent opening, then change direction and insert it in the exhaust. Do that a few times and see if it helps the heat problem

I am not one to tell you to delete this and that folder or registry key. I leave that to the HJT team. If you want to post a HJT log:
----------------
follow the instructions and prepare a HJT log, here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the proper form here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Our team members are rather busy, so it may take a while to get to you
Be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 Motanu Danila

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Posted 10 January 2009 - 12:00 PM

Thanks for your help garmanma; will do so. Take care, MD

Edited by Motanu Danila, 10 January 2009 - 12:10 PM.





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