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Google searches redirect to other serach engines, can'access antivirus software or system restore


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6 replies to this topic

#1 Dogfingers

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Posted 07 January 2009 - 05:53 PM

Hi,

I am running Windows XP. While browsing the internet I seem to have gotten a virus that has stopped me from being able to use Google or access anti-virus software. I have Mcafee installed but it doesn't find anything. I can't access any virus scanner websites. I tried to install spybot as I had the installation file, but it couldn't connect with the server. Windows Media Player and MSN are frequently not working. I am also unable to access help sites such as this one (this is being posted by a friend). I can't use system restore either. Does anyone have any idea what could be causing this or how to find out what it is? Could you please respond by email as I don't have access to the site. Email is xxx@xxx.xxx

Thanks in advance

Edited by usasma, 07 January 2009 - 06:00 PM.
Edited out email address


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#2 usasma

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Posted 07 January 2009 - 06:01 PM

Sorry, but we don't do email support. I've edited out your email address to prevent spammers from harvesting and selling it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Dogfingers

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Posted 07 January 2009 - 06:08 PM

Ok thanks for that. Could anyone with any help post anyway and i'll pass it on? Thanks.

#4 garmanma

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Posted 07 January 2009 - 06:28 PM

I f you have access to a thumb drive or able to burn a disk, you can try Mbam and we might be able to get it to where you can get back online for more help
-------------------------------------------------


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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#5 Dogfingers

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Posted 07 January 2009 - 07:02 PM

Here's the log:
Malwarebytes' Anti-Malware 1.30
Database version: 1306
Windows 5.1.2600 Service Pack 3

07/01/2009 23:53:10
mbam-log-2009-01-07 (23-53-10).txt

Scan type: Quick Scan
Objects scanned: 53784
Time elapsed: 7 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\twext.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: system32\twext.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\twext.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\twain_32 (Backdoor.Bot) -> Delete on reboot.

Files Infected:
C:\WINDOWS\system32\twain_32\local.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twain_32\user.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twext.exe (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSbrsr.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSlxwp.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSotuh.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSriqp.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSStkdu.log (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSxfum.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\TDSSmqct.sys (Rootkit.Agent) -> Delete on reboot.

MSN, your site and google are working fine for now, thanks once again for the help.

#6 garmanma

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Posted 07 January 2009 - 09:13 PM

Reboot the computer, then see if it can update mbam, in safemode w/networking if normal mode won't cut it. mbam has to be updated. Your version is way out of date
-------------

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 ogrejosh

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Posted 09 February 2009 - 03:21 PM

Hi, I'm not sure if this is the right place to ask this, but I am not too familiar with forums. When I google anything, and I click on the link, it opens a new window and redirects me to websites like http://search.frisgo.com/frisgo/ws/index etc. I have downloaded Hijackthis, but don't know what to do after that. Also spybot wont install, and any Antivirus we try to use (usually AVG) wont update. I hope you can help.

Thanks you so much
p.s.I have done a system backup




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