Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virtumonde need i say more (Help)


  • This topic is locked This topic is locked
14 replies to this topic

#1 tiredofmalware

tiredofmalware

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 07 January 2009 - 04:52 PM

darn laptop has contracted virtumonde... tried adawre,avg and spybot.. and attemptnig to remove the virus has caused even more problems. Runtime errors, network errors etc..

help

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 07 January 2009 - 05:18 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 07 January 2009 - 07:17 PM

problem is more severe. the comuter will not run the program. it says runtiem errer2147023174 (800706ba)' system error &h800706BA the RPC servcer is unavailable. I tred to start that service and I get an error 1068: the dependency service or group failed. I am also missing my start tool bar at the bottom.. It appears I have a registry and service issue.

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 07 January 2009 - 07:20 PM

Try this scan. You can copy it over from another computer on a pen drive or CD if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 07 January 2009 - 10:11 PM

Dr Web report below.


awdmsias.dll;C:\WINDOWS\system32;Trojan.Packed.375;Deleted.;
index[1];C:\Documents and Settings\WPotts\Local Settings\Temporary Internet Files\Content.IE5\5ET0P3HP;Trojan.Packed.375;Deleted.;
khffumct.dll;c:\windows\system32;Probably Trojan.Packed.375;Incurable.Moved.;
pyutvv.dll;C:\WINDOWS\system32;Trojan.Packed.375;Deleted.;
rygkgp.dll;C:\WINDOWS\system32;Trojan.Packed.375;Deleted.;
tcktofyq.dll;C:\WINDOWS\system32;Trojan.Packed.375;Deleted.;

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 07 January 2009 - 10:16 PM

Can you get the Malwarebytes scan to run now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 07 January 2009 - 10:17 PM

After the repiar I still have 2 problems not related to the virus. A friend was trying to help me earlier today and I believe he may have deleted some important files in teh registry.

I have two major errors that come up

1. runtime error! program:...common files\roxio shared\9.0\sharedCOM\roxwatchtray9.exe. the application has requested runtime to terminate in an unusual way.

2. Network connctions folder was unable to retrieve the list of network adapters on your machine. please make sure the network connections service is enabled and running.

Also my start toobar is not running and the toolbar whcih show the srtatup programs at the bottom is not running.

#8 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 08 January 2009 - 09:38 AM

no. i get an error that states " failed to load control from vbalsdrid6.ocx your version of vbalsgrid6.ocx may be outdated. make sure you are using the version of teh contraol that was provided with your application"

#9 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 08 January 2009 - 03:59 PM

Try this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 08 January 2009 - 05:24 PM

I ran SD fix and only founf one item. Getmodule which it deleted. Again I still have registry issues. Is there any freeware similar to regcure that will repair my registry?

#11 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 08 January 2009 - 05:29 PM

Try the Malwarebytes scan again.

I don't trust registry cleaners such as RegCure.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 08 January 2009 - 06:21 PM

I agree I don;t trust that one either.. I still can't run malwarebytes.. I sitll get the error 372: failed to load control from vbalsgrid6.ocx. your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application. I am also still missing my sartup toolbar, my network does not work whcih means i can't get onto the internet.. I am sure I now have a service and registry problem. in fact some of the services that are set for automatic are not running and when I try to start them I get an error 1068. When I looked that up it came up as a registry error and of course leads to numerous links to regcure. I was able to run the free version of regcure but it did not fix anything and I read that the full version causes lots of problems for people.

#13 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:32 AM

Posted 08 January 2009 - 06:27 PM

I think it's time to head on over to the HijackThis forum for a closer look.

Preparation Guide for use before posting a HijackThis Log

Go straight to Step 6. Be sure to include a link to this thread so they can see what has already been tried.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 tiredofmalware

tiredofmalware
  • Topic Starter

  • Members
  • 41 posts
  • OFFLINE
  •  
  • Local time:12:32 PM

Posted 08 January 2009 - 07:18 PM

All done.. thanks for your help

#15 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,946 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:32 PM

Posted 08 January 2009 - 10:50 PM

Hello tiredofmalware,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/193531/virtumonde-on-computer/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users