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Cannot connect to internet in normal mode


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#1 kaagmeister

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Posted 07 January 2009 - 04:25 PM

I have run TrendMicro HouseCall, Ad-Aware 7.1.0.11, SpyBot Search & Destroy 1.6.0.30 several times and when all display that my machine is "clean", I reboot into normal mode (Windows XP IE 7.0.5730.13) and I cannot connect to the internet.

I hope that you can help me. Thanks






DDS (Ver_09-01-07.01) - NTFSx86 NETWORK
Run by Don at 15:15:04.10 on Wed 01/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.254 [GMT -6:00]

AV: Trend Micro PC-cillin Internet Security 2006 *On-access scanning enabled* (Outdated)
FW: Trend Micro PC-cillin Internet Security (Firewall) *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\Don\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: bhoserv.dll: {5279b5ec-7a65-adfc-cc1c-a0fce081c9de} -
BHO: Trend Micro Antifraud Toolbar: {06647158-359e-4d10-a8de-e6145da90be9} - c:\progra~1\trendm~1\intern~2\PccIeBar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: PCTools Site Guard: {5c8b2a36-3db1-42a4-a3cb-d426709bbfeb} - c:\progra~1\spywar~1\tools\iesdsg.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: PCTools Browser Monitor: {b56a7d7d-6927-48c8-a975-17df180c71ac} - c:\progra~1\spywar~1\tools\iesdpb.dll
TB: Trend Micro Antifraud Toolbar: {871f91fd-3a92-4988-a842-16ab2cff5af1} - c:\progra~1\trendm~1\intern~2\PccIeBar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [DTOURS] backorif.exe
uRun: [TorontoMail] MONITER.exe
uRun: [driver64] teqq32.exe
uRun: [Spyware Doctor] "c:\program files\spyware doctor\swdoctor.exe" /Q
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [AtiPTA] atiptaxx.exe
mRun: [SunJavaUpdateSched] c:\program files\java\j2re1.4.2_08\bin\jusched.exe
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 2006\pccguide.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRun: [Spyware Doctor] "c:\program files\spyware doctor\swdoctor.exe" /Q
StartupFolder: c:\docume~1\don\startm~1\programs\startup\wirele~1.lnk - c:\program files\linksys\wireless-g notebook adapter with speedbooster\WPC54CFG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - {A1EDC4A1-940F-48E0-8DFD-E38F1D501021} - c:\progra~1\spywar~1\tools\iesdpb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

============= SERVICES / DRIVERS ===============

R4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
S1 ikhfile;File Security Kernel Anti-Spyware Driver;c:\windows\system32\drivers\ikhfile.sys [2006-5-20 30592]
S1 ikhlayer;Kernel Anti-Spyware Driver;c:\windows\system32\drivers\ikhlayer.sys [2006-3-21 51072]
S4 NICSer_WPC54GS;NICSer_WPC54GS;c:\program files\linksys\wireless-g notebook adapter with speedbooster\NICServ.exe [2005-9-12 455680]
S4 Tmfilter;Tmfilter;c:\windows\system32\drivers\tmxpflt.sys [2005-9-26 190480]
S4 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~2\Tmntsrv.exe [2005-12-5 340040]
S4 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~2\TmPfw.exe [2005-12-1 634944]
S4 Tmpreflt;Tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2005-9-26 31248]
S4 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~2\tmproxy.exe [2005-12-1 286791]

=============== Created Last 30 ================

2009-01-06 14:03 290,082 a----r-- c:\windows\system32\drivers\hosts.don
2009-01-02 14:52 <DIR> --d----- c:\program files\Lavasoft
2009-01-02 14:38 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2008-12-26 14:36 <DIR> --d----- c:\program files\TeaTimer (Spybot - Search & Destroy)
2008-12-26 14:36 <DIR> --d----- c:\program files\SDHelper (Spybot - Search & Destroy)
2008-12-26 14:36 <DIR> --d----- c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2008-12-26 14:36 <DIR> --d----- c:\program files\File Scanner Library (Spybot - Search & Destroy)
2008-12-24 13:55 <DIR> --d----- c:\documents and settings\don\.housecall6.6
2008-12-17 16:29 <DIR> --d----- c:\windows\system32\scripting
2008-12-17 16:29 <DIR> --d----- c:\windows\l2schemas
2008-12-17 16:29 <DIR> --d----- c:\windows\system32\en
2008-12-17 16:29 <DIR> --d----- c:\windows\system32\bits
2008-12-17 15:44 <DIR> --d----- c:\windows\ServicePackFiles
2008-12-17 15:40 <DIR> --d----- c:\windows\network diagnostic

==================== Find3M ====================

2008-12-17 16:34 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-12-15 12:45 51,072 a------- c:\windows\system32\drivers\ikhlayer.sys
2008-12-15 12:39 30,592 a------- c:\windows\system32\drivers\ikhfile.sys
2008-10-23 06:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-16 14:38 826,368 a------- c:\windows\system32\wininet.dll
2005-12-30 17:18 30,720 a------- c:\program files\common files\emails.doc

============= FINISH: 15:15:32.87 ===============

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#2 kaagmeister

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Posted 13 January 2009 - 03:50 PM

Haven't Had A Reply In Five Days?

#3 kaagmeister

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Posted 17 January 2009 - 08:13 AM

Its been 10 days since I've posted this and I have not been contacted by anyone. Is someone going to look at this for me?

Thank you

#4 Hoov

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Posted 20 January 2009 - 05:18 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma. I appologize for the delay in getting you help.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

Can anything connect to the internet? E-mail or browser or IM client? Can anything do an update?
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
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#5 kaagmeister

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Posted 20 January 2009 - 05:37 PM

I have run Adware, Spybot and Microtrend software. That is it.

#6 Hoov

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Posted 20 January 2009 - 06:31 PM

I think you missed my question at the end.

Can anything connect to the internet? E-mail or browser or IM client? Can anything do an update?

If absolutely nothing can connect the get Winsock XP Fix and run it. Once it starts click the fix button then in the next popup click yes, then when it ask, select OK to reboot. If it works, after the reboot you should be able to connect to the internet.
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Tilting at windmills hurts you more than the windmills.
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Senior of the Howard Families

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#7 kaagmeister

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Posted 20 January 2009 - 06:35 PM

Sorry, I did miss that question. Yes, I can connect to the internet in safe mode. I can't do anything in normal mode.

#8 Hoov

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Posted 20 January 2009 - 07:28 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#9 kaagmeister

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Posted 21 January 2009 - 09:47 PM

I ran the Malwarebytes software, and here is what occurred:

Malwarebytes' Anti-Malware 1.33
Database version: 1675
Windows 5.1.2600 Service Pack 3

1/21/2009 8:44:54 PM
mbam-log-2009-01-21 (20-44-54).txt

Scan type: Full Scan (C:\|)
Objects scanned: 80507
Time elapsed: 21 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 Hoov

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Posted 21 January 2009 - 11:31 PM

When this happened, did you just do a Windows Update? Do you have an AMD processor?
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#11 kaagmeister

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Posted 22 January 2009 - 07:13 AM

The computer did perform a download at some point. When I rebooted the machine, it had a download of two patches that it loaded.

The laptop is running on a Intel Celeron.

Also, I sent you the wrong log. After running the Quick Scan and found an infected file, I then ran the full scan, which is what I sent you. Below is the original scan. After running both scans, I went back into Normal mode and still can't connect.

Malwarebytes' Anti-Malware 1.33
Database version: 1675
Windows 5.1.2600 Service Pack 3

1/21/2009 8:14:09 PM
mbam-log-2009-01-21 (20-14-09).txt

Scan type: Quick Scan
Objects scanned: 54448
Time elapsed: 5 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 Hoov

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Posted 22 January 2009 - 08:19 AM

Try turning off your firewall and see if you can connect. Let me know.
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#13 kaagmeister

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Posted 22 January 2009 - 06:53 PM

I rebooted into Normal mode, turned off the MS Firewall and shut down the Trend Micro and I am able to connect.

What does all of this mean and what do I have to do in order to turn both back on?

Thanks

#14 Hoov

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Posted 22 January 2009 - 08:49 PM

First only turn one firewall on. More than one will cause what you are seeing and worse. So try tuning on the trend micro firewall and see what happens.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
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Senior of the Howard Families

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#15 Hoov

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Posted 27 January 2009 - 12:33 PM

kaagmeister if you still need help, please post something here to let me know you are still interested. If I don't hear anything in the next couple days, then this thread will be closed.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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