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Google Search Problems


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16 replies to this topic

#1 MRparks

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Posted 07 January 2009 - 03:54 PM

Hello,

I am having problems with the search results in Google The titles of the search results are correct, but the links are wrong and redirect you to price comparison sites and other online stores like monstermarketplace.com. I've tried to fix this problem myself by reading through posts on this site and others but have not had any luck.

I need some help to correct this problem. I can use the Comcast.net search engine without problems; so I believe it is all related to Google and Internet Explorer somehow.

I have seen other posts from persons experiencing the same or similar problems , so I felt like you all probably had the solution.

Thanks,
MRparks

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#2 garmanma

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Posted 07 January 2009 - 03:56 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 MRparks

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Posted 07 January 2009 - 05:45 PM

Malwarebytes' Anti-Malware 1.32
Database version: 1629
Windows 5.1.2600 Service Pack 3

1/7/2009 4:50:28 PM
mbam-log-2009-01-07 (16-50-28).txt

Scan type: Quick Scan
Objects scanned: 59795
Time elapsed: 7 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 07 January 2009 - 09:00 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 MRparks

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Posted 08 January 2009 - 07:08 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/08/2009 at 05:59 PM

Application Version : 4.24.1004

Core Rules Database Version : 3701
Trace Rules Database Version: 1677

Scan type : Complete Scan
Total Scan Time : 00:59:30

Memory items scanned : 169
Memory threats detected : 0
Registry items scanned : 4520
Registry threats detected : 0
File items scanned : 33016
File threats detected : 13

Adware.Tracking Cookie
.advertising.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.msnportal.112.2o7.net [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.overture.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.questionmarket.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.questionmarket.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]
.www.googleadservices.com [ C:\Documents and Settings\rymerbj\Application Data\Mozilla\Firefox\Profiles\7qgu7ah1.default\cookies.txt ]

#6 MRparks

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Posted 12 January 2009 - 12:52 PM

The problem is still going on. Any other suggestions?

#7 Biff the Idiot

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Posted 12 January 2009 - 02:05 PM

I'm having the same trouble. My computer shut off a couple days ago but I was able to get it going again after launching it in safe mode. I get redirected to a variety of sites (yawarez.com and others) any time I try and follow a link from google or yahoo. I tried scanning with malwarebytes, super antispyware, cc cleaner, XoftSpy and got nothing back except for the hits with the adware tracking cookie as you had above. I had the program remove the adware tracking cookie but I still have the problem with search engine redirection. I'm going to try a couple more things and will let you know if that works since it sounds like a similar problem.

#8 garmanma

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Posted 12 January 2009 - 07:54 PM

This problem is showing up more and more lately
-------------------------------------
Download the Kaspersky online scanner:
http://www.kaspersky.com/virusscanner
It may take a long time to scan. Then post the log
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 MRparks

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Posted 13 January 2009 - 11:37 AM

I will download and use the Kaspersky online scanner; but I also wanted you to know that through other sources I found that my problem, or least part of my problem, was a wdmaud.sys file that I have read about on several sites. A couple are below and there are more popping up everyday.

http://www.andydidyk.com/2009/01/04/7770-g...ct-virus-alert/

http://chronicle.com/forums/index.php?topic=56480.0

As I researched this problem further, I realized that a lot of other persons were experiencing the same thing. Although several of the free scanners were finding problems, either related or not, none fixed the search redirects that were taking place in Google.

I guess some of the scanning S/W developers are beginning to learn this as well. I know that when I first started experiencing the problem I ran a free scanner which flagged the wdmaud.sys and a mst122.dll as infected. This company wanted $30.00 in order to download the scanner and to fix the infected files. At that time, I was not knowledgeable or confident enough to know that spending the $30 would fix the problem I was having. Looking back now, it would have been worth every penny considering the amount of time that it took to get it resolved. At least I am hoping it is permanently resolved.

Nevertheless, after removing this file, Google searches have returned to normal. Please read all you can about this and I hope that it will help someone else.

Thank you to Bleepingcomputer.com for allowing me to submit my problem, for the suggestions and support.
:thumbsup:

#10 Biff the Idiot

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Posted 13 January 2009 - 03:56 PM

MRparks,
Thanks for those links- none of the suggested malware/spybot software has been able to find anything other than some adware cookies. Thanks for the links to other discussions; hopefully I will find something that works eventually.

I also don't have the wdmaud.sys file in either folder that I have read being discussed (only 2 instances of that file on the computer and they are at c:\i386 and c:\i386\sp2.cab which I believe are both valid). I can't find any file named mst122.dll on my computer either, but the google/yahoo redirect is still happening. However I don't seem to be redirected to the 7.7.7.0 IP address that others have seen. Mine seems to go to changing IP addresses but generally redirects me to yawarez.net. When viewed in Yahoo I see the website listed as it would normally be but when I see the URL it references there is an * in front. For example, the yahoo results for New York Times show the same but the link is *http://www.nytimes.com.

Thanks to bleepingcomputer.com for the discussion and support- hopefully something will work out soon!

Edited by Biff the Idiot, 13 January 2009 - 04:01 PM.


#11 ham_lib

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Posted 13 January 2009 - 04:18 PM

MRParks,
I found this page while experiencing similar problems as the original poster. Thanks for the links to the articles that both mentioned the wdmaud.sys file. After hours of running the usual scans and running every cleaning tool I could to no avail, deleting that file mentioned in the Windows/System32 folder has rimmediately resolved the symptoms (hijacked IE and Google search results). I see many users voicing this problem in several forums - it seems fairly new and with little in the way of tools to combat it. I am still concerned that the file that originally created the problem is still lurking on my machine; hopefully the big antivirus tools get moving on this. Thanks again.

#12 garmanma

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Posted 13 January 2009 - 07:21 PM

For the time being, the best way to fight it is to submit a HJT log
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 VirusHeatEvil

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Posted 15 January 2009 - 05:01 AM

Those monitoring this post may be interested to know that I have run MBAM and Spybot and a host of others trying to get this sucker.... and now my AVG has found this bug and appears to have killed it!

Maybe there was an update to AVG, but my google searches have returned to normal.

Worth a shot!

#14 Biff the Idiot

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Posted 15 January 2009 - 12:52 PM

Thanks VHE- I read your other post saying that AVG had solved it and downloaded AVG this morning. It removed a protect.dll trojan and everything seems back to normal! I really appreciate your efforts with this- I was getting close to running out of options.

#15 MRparks

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Posted 16 January 2009 - 02:09 PM

I also downloaded and ran AVG last night. It immediately found a mst122.dll and isolated it. Nothing else was located except for several Tracking Cookies.

My Google searches have continued to be normal since I removed the wdmaud.sys file. Hopefully, after isolating the mst122.dll everything will stay that way.




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