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Cannot Install XP SP2 - Failed to install catalog files Help Please

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#1 ChrisComputer


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Posted 07 January 2009 - 11:43 AM

Hi, thanks in advance if you can, I am unable to install Windows XP SP2 on my Windows XP Home Retail with SP1a installed OS. The error message is "Service Pack 2 Setup Error - Failed to install catalog files. Select 'ok' to undo the changes that have been made" From googling I have tried deleting and renaming the catroot2 file in c:windows/system32, I have looked through Hijackthis and can see nothing out of place have also used fixwareout and done a full virus scan with AVG free 8.0, I have also been told to make sure my cryptographic services is started but all to no avail. If anyone is able to offer me assistance with this I would be eternally greatful. If you require any further info to hesitate to ask. Thanks once again. Chris

Edited by ChrisComputer, 07 January 2009 - 12:27 PM.

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#2 usasma


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Posted 07 January 2009 - 12:59 PM

Without getting too deeply into this, there's 2 common issues that cause SP2 installations to fail:
- a malware infection. It's possible that malware has corrupted your AVG, so try the advice at this link: http://www.bleepingcomputer.com/blogs/usas...?showentry=1252
- incompatible drivers. Try going to the website of the manufacturer of the system and updating all drivers that are dated from 2004 or later.
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#3 hamluis



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Posted 07 January 2009 - 01:10 PM

Check your current settings for Cryptographic Services (Administrative Tools/Services), should be running with Started status and Automatic start-up type settings.


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