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got rid of malware , am i clean now?


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#1 Norman_11

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Posted 07 January 2009 - 10:02 AM

using windows xp proffesionial version 2002 SPack 3 , and Firefox2.0.020
here is from other forum that directed me here

Whenever I google something on the results page a small number appears on top left hand . The number varies ,was 169 and 155 at one time. Whenever I do click on a result I get sent to ''outer space'' . It sends me to shopasearch.com or a similar site . I also have cookie from 64.111.196.117 . So I blocked that site and now have cookie from 77.91.228.48. I am not sure where these are coming from. Am using firfox 2.0.0.18 on XP . Any help or suggestions would be greatly appreciated . Thanks

You are probably infected with malware. Install and run these programs.
Malwarebytes' Anti-Malware
SuperAntispyware
AdAware
Spybot Search & Destroy

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://castlecops.com/
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://bleepingcomputer.com/
http://www.spywareinfoforum.com/


i have tried to install spybot and it wont let me access that website , it just rederects me . So i downloaded on another computer and transfered file and now when i want to run the instlaller application I get error message "" A connection with the server could not be established . I do have Lavasoft Adaware installed . When I do try to run that it wants to update but get a error retrieving update. So I ran scan without update . Seems to be clean . Also have Clamwin . Scan shows clean . Also I cant go to any of those websites. I just get error cant establis too the server at ____


Yes, that's part of the infection. Try Malwarebytes and Superantispyware. Those two are much better than AdAware and Spybot, which is why I list them first. You may have to rename the installers to something like bob.exe to get them to run and you probably won't be able to update until you clear some of the infections. You could check your hosts file. I've seen them with entries added by the infection to redirect most security websites. If it has entries like that, delete them. This is a nasty one.
You are not clean, no matter what AdAware and Clamwin say. I do computer repair and am dealing with this garbage on a regular basis. Not fun. On one machine, it wouldn't even let me use my usual USB hard drive to copy over the security programs. I needed to burn them to CD to get them there


TY TY TY TY ....... awooooooooo...... Superantispyware took the problem and twisted neck and stuffed it back where it belongs. OK ,so maybe not quite but it did take care of it and am back to normal . TY once again Daifne



You're very welcome.

You should still go to one of the sites I listed. They can help you make sure that your system is now clean. One program usually isn't enough to get rid of everything.



So here I am and am not sure what steps I have to take. Please someone direct me to the right forum or tell me what steps to take

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#2 quietman7

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Posted 07 January 2009 - 10:34 AM

Welcome to BC

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 Norman_11

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Posted 09 January 2009 - 06:06 AM

Here is my log . Do I have to take any furthur steps?


Malwarebytes' Anti-Malware 1.32
Database version: 1634
Windows 5.1.2600 Service Pack 3

1/9/2009 5:58:15 AM
mbam-log-2009-01-09 (05-58-15).txt

Scan type: Quick Scan
Objects scanned: 55343
Time elapsed: 2 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\nah_Shell (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSScrrn.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSotpa.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSyavh.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSmxoe.sys (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\NormanB\Local Settings\Temp\TDSSd4db.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\NormanB\nah_rxbp.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\NormanB\Local Settings\Temp\TDSSd4cb.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSqxgx.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSwkod.log (Trojan.TDSS) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 09 January 2009 - 08:51 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

IMPORTANT NOTE: One or more of the identified infections (TDSS[random characters.***]) was related to a nasty variant of the TDSSSERV rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
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#5 Norman_11

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Posted 09 January 2009 - 09:49 AM

am on laptop to reply--- I am running full scan as I am posting this .
The only passwords that are saved are some forum and also email passwords. I do online purchasing and banking but enter passwords everytime and dont save them. This computer is connected to a network of 11 workstations and 3 laptops and 1 server. Do I have to worry that the security has been breached on the servor as I have network drives connected ?

#6 quietman7

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Posted 09 January 2009 - 10:07 AM

If this is a work computer, have you contacted and advised your IT Department? In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact many companies will require you to read those policies and sign a statement of understanding. Further, they usually have procedures in place to deal with infections on the network and may not approve of employees seeking help at an online forum or outside the business office.

The malware you are dealing with may have already infected the network so IT Department needs to be advised right away so they can take the appropriate measures.
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#7 Norman_11

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Posted 09 January 2009 - 10:47 AM

This is the IT asking for help. I admit I am limited in my knowledge and am learning. This was not originally my hireing position but this is where I am because of several circumstances. So any help is greatly appreciated.

here is log
Malwarebytes' Anti-Malware 1.32
Database version: 1634
Windows 5.1.2600 Service Pack 3

1/9/2009 10:43:23 AM
mbam-log-2009-01-09 (10-43-23).txt

Scan type: Full Scan (A:\|C:\|E:\|G:\|U:\|V:\|Y:\|Z:\|)
Objects scanned: 171893
Time elapsed: 1 hour(s), 2 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{1CA2D2DB-48D1-4D66-B3C1-8FF150461018}\RP291\A0051826.dll (Trojan.TDSS) -> Quarantined and deleted successfully.

#8 Norman_11

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Posted 09 January 2009 - 12:26 PM

ran spybot , here is result
Microsoft.WindowsSecurityCenter.FirewallBypass: [SBI $D80580B5] Settings (Registry value, fixed)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\C:\WINDOWS\explorer.exe
Microsoft.WindowsSecurityCenter.FirewallBypass: [SBI $21695B76] Settings (Registry value, fixed)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\C:\WINDOWS\explorer.exe
MediaPlex: Tracking cookie (Firefox: default) (Cookie, fixed)
MediaPlex: Tracking cookie (Firefox: default) (Cookie, fixed)
MediaPlex: Tracking cookie (Firefox: default) (Cookie, fixed)
MediaPlex: Tracking cookie (Firefox: default) (Cookie, fixed)
--- Spybot - Search & Destroy version: 1.6.0 (build: 20080707) ---

#9 Norman_11

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Posted 09 January 2009 - 02:31 PM

just ran clamwin

Scan Started Fri Jan 09 13:03:41 2009

-------------------------------------------------------------------------------



C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\tmp.edb: Permission denied

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Windows.edb: Permission denied

C:\pagefile.sys: Permission denied

C:\RECYCLER\S-1-5-21-1292428093-1957994488-839522115-1003\Dc11.exe: moved/scheduled to 'C:\Documents and Settings\All Users\.clamwin\quarantine\infected.Dc11.exe'

C:\RECYCLER\S-1-5-21-1292428093-1957994488-839522115-1003\Dc12.exe: moved/scheduled to 'C:\Documents and Settings\All Users\.clamwin\quarantine\infected.Dc12.exe'

C:\WINDOWS\system32\config\default: Permission denied

C:\WINDOWS\system32\config\SAM: Permission denied

C:\WINDOWS\system32\config\SECURITY: Permission denied

C:\WINDOWS\system32\config\software: Permission denied

C:\WINDOWS\system32\config\system: Permission denied



C:\RECYCLER\S-1-5-21-1292428093-1957994488-839522115-1003\Dc11.exe: Trojan.Agent-65337 FOUND

C:\RECYCLER\S-1-5-21-1292428093-1957994488-839522115-1003\Dc12.exe: Trojan.Agent-65337 FOUND

----------- SCAN SUMMARY -----------

Known viruses: 486818

Engine version: 0.94.1

Scanned directories: 7136

Scanned files: 55424

Infected files: 2



Data scanned: 17740.43 MB

Time: 5102.328 sec (85 m 2 s)

--------------------------------------

Completed

--------------------------------------

#10 quietman7

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Posted 09 January 2009 - 10:07 PM

To prevent the malware from spreading to other clients on the network keep this system separated from all others until fully cleaned and disable network file and printer sharing. Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".

On a network where the domain controller has been infected with a rootkit, you should clean the domain controller before cleaning the remaining computers on the network. See rootkit removal on a network with an infected domain controller.

Then its best to isolate each computer from the network and check/disinfect individually to ensure it is clean before reconnecting. See how to scan your network.

If you were infected by malware that spreads to network shares or by a password stealing trojan, change the passwords for all important applications and set strong passwords for shared network resources.

Edited by quietman7, 09 January 2009 - 11:00 PM.

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#11 Norman_11

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Posted 13 January 2009 - 03:23 PM

Does this mean i am clean now as was only vnc that was detected

Scan statistics
-----------------------------------------------------------------------------
Scanned: 240851
Infected: 0
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 1
Hacktools: 0
Cured: 0
Deleted: 0
Renamed: 0
Moved: 0
Ignored: 0
Scan speed: 575 Kb/s
Scan time: 01:53:13
-----------------------------------------------------------------------------

C:\Program Files\RealVNC\vncviewer.exe - moved

=============================================================================
Total session statistics
=============================================================================
Scanned: 242910
Infected: 0
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 1
Hacktools: 0
Cured: 0
Deleted: 0
Renamed: 0
Moved: 1
Ignored: 0
Scan speed: 589 Kb/s
Scan time: 01:55:22

#12 Norman_11

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Posted 13 January 2009 - 03:30 PM

But in the quarantine folder i do have
A0052198.msi
descript.ion
nitro_pdf_professional.msi
vncviewer.exe

I screwed up and ran the Dr Web and forgot to boot in safe mode . and those were detected first time . I cannot find that log for some reason. I booted in safe mode and the above is the results of that one .

#13 Norman_11

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Posted 13 January 2009 - 03:51 PM

and this is scan on server(quick scan) It says that this is a good one? Should I remove this item ? And Thank you for all your help so far .

Malwarebytes' Anti-Malware 1.32
Database version: 1648
Windows 5.2.3790 Service Pack 2

1/13/2009 3:50:37 PM
mbam-log-2009-01-13 (15-50-24).txt

Scan type: Quick Scan
Objects scanned: 64956
Time elapsed: 4 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 quietman7

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Posted 14 January 2009 - 07:57 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Does this mean i am clean now as was only vnc that was detected

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.

NOTE: It is not uncommon for subsequent scanning after updates of a particular security product has been released to result in detection of items which had previously gone undetected by prior scans.
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#15 Norman_11

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Posted 15 January 2009 - 12:43 PM

fullscan results .. (should i ignore this or should i fix it ? since it says that it is good )


Malwarebytes' Anti-Malware 1.32
Database version: 1650
Windows 5.2.3790 Service Pack 2

1/15/2009 12:46:25 PM
tt

Scan type: Full Scan (C:\|D:\|E:\|X:\|)
Objects scanned: 283629
Time elapsed: 2 hour(s), 49 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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