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Pop-ups invading the computer


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4 replies to this topic

#1 hzylstra

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Posted 06 January 2009 - 10:14 PM

The computer is getting pop-ups which should have been blocked. Also, I cannot start the Windows Update Service. I am attaching the hijackthis.log that was created.

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#2 miekiemoes

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Posted 07 January 2009 - 05:16 AM

Hi,

Please do not attach your logs, but copy and paste them in the thread instead.

Your system is severly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.
Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.
So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start. Reason I am telling this is because when a system is so terribly infected and we try to clean this up manually, the damage that is already present may interfere with our removal attempts.

Actually this doesn't suprise me at all...

I understand that you need help in order to get rid of the malware that is present on your system - But you need to help us first..
I notice that you never scanned with an Antivirus previously before starting this thread - because you don't even have an Antivirus installed!
This is somewhat suicidal in today's digital world.
That's why I want you to install one first!!

* Please install Avira Antivirus: http://www.free-av.com/
This is a free Antivirus.

Perform a full scan with Avira and let it delete everything it is finding.
Then reboot.

Then, * Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 hzylstra

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Posted 07 January 2009 - 09:49 AM

Thank you for your help. I will be working through the steps today between working (on a different computer!).

I am new at this, although I am not a novice computer user - so I hope you have patience.

Question - if I can save the files from this computer, would it be easier and/or better to just start from scratch? I have the discs necessary to do this. If this is your recommendation to do this, I will be sure to download and install the antivirus and antimalware programs. I thought this computer had anti-virus installed, but apparently it was not activated or kept up to date.

#4 miekiemoes

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Posted 07 January 2009 - 10:11 AM

Hi,

Question - if I can save the files from this computer, would it be easier and/or better to just start from scratch? I have the discs necessary to do this. If this is your recommendation to do this, I will be sure to download and install the antivirus and antimalware programs. I thought this computer had anti-virus installed, but apparently it was not activated or kept up to date.

To be honest - if that was my computer, I wouldn't hesitate a second and start from scratch anyway. This because, as I already told you, your system is severly infected and a manual cleanup is no guarantee. Even though problems appears to be gone afterwards, you can never trust this computer anymore if you manually deal with the malware. This would have been different if it wasn't so severly infected. Too bad no Antivirus was installed, because it could have prevented this all.

Anyway, it's your choice if you want to clean this up manually or start from scratch again. :thumbsup:
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#5 miekiemoes

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Posted 16 January 2009 - 05:41 AM

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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