Posted 21 May 2005 - 01:23 AM
Your brother needs to get all his AV and anti-spyware stuff loaded and updated and then run them in safe mode. If he can get to msconfig select the diagnostic startup option and reboot - the computer will always boot in safe mode until you change that back (or do a system restore).
I would suggest AdAwareSE, Spybot S&D, SpywareBlaster and A-squared.
When the scans are done (and hopefully something found, caught and killed) change the msconfig setting back and see how the boot goes. If the boot is good do some online scans to be sure all is well:
Here are some links to free
online Anti-Virus scans. They do take some time to load and run and in some cases you can only use Internet Explorer, with ActiveX enabled, to access them but they are an excellent support for your existing anti-virus program.Trend Micro
online scan "housecall" - http://housecall.antivirus.com/ Panda
Active Scan online - http://www.pandasoftware.com/activescan/ BitDefender
online scan - http://www.bitdefender.com/scan/licence.phpMcAfee
online scan - http://www.pcpitstop.com/freescan/Security Advisor
(?) - http://www3.ca.com/securityadvisor/virusinfo/scan.aspxTrend Micro
Housecall - http://uk.trendmicro-europe.com/enterprise...call_launch.php
(European version, supports Netscape, Mozilla, Firefox and Opera)
- excuse the stuff you already know that's a draft of a canned speeh of mine.
If the boot still has problems then it's HJT Log time......
Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.