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XP problems


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#1 TexasAngel67

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Posted 20 May 2005 - 07:57 PM

My brother bought a Sony VAIO desktop computer with XP last July. He is having all sorts of trouble. Upon booting the computer, all he sees for a good while is his desktop theme, no icons, no toolbar, no Start menu, nothing. Eventually it shows up sometimes. Other times, he has to reboot. When he tried to go into Safe Mode, he didn't get the Safe Mode option. Instead, he got 'how do you want to boot the disk' or something like that, with options of CD-DVD drive, floppy drive, etc...
He rebooted and went through MSCONFIG but waiting for it all to load with XP and the icons and Start menu took several minutes. Then it all appeared out of nowhere. When he moved the cursor towards the Start Menu, he got the hourglass. Eventually, he made it to MSCONFIG, StartUp. Some of the items are unknown and I found nothing online about them on my end.

BluePlay
datawarnooze
auwyhlmp
ybrwidon
sfjpxlt
inter send

He's got serious lag, hanging, and such. Any input?

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#2 gunner

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Posted 20 May 2005 - 08:33 PM

datawarnooze is probably a serious virus. You need to post in the security forum.What virus program is he using?
Spike's advice: Backup your data routinely.

#3 TexasAngel67

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Posted 20 May 2005 - 09:11 PM

He has the Norton AV, Internet Security, etc... that came with XP.

He had A SQUARED but deleted it - not sure why.

He also has Spybot and AdAware, both updated to latest versions. When he ran Spybot earlier, he got a window that came up that said something about there were some errors and would shut down.

#4 Rimmer

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Posted 21 May 2005 - 01:23 AM

Hi TA67,
Your brother needs to get all his AV and anti-spyware stuff loaded and updated and then run them in safe mode. If he can get to msconfig select the diagnostic startup option and reboot - the computer will always boot in safe mode until you change that back (or do a system restore).
I would suggest AdAwareSE, Spybot S&D, SpywareBlaster and A-squared.
When the scans are done (and hopefully something found, caught and killed) change the msconfig setting back and see how the boot goes. If the boot is good do some online scans to be sure all is well:

Here are some links to free online Anti-Virus scans. They do take some time to load and run and in some cases you can only use Internet Explorer, with ActiveX enabled, to access them but they are an excellent support for your existing anti-virus program.

Trend Micro online scan "housecall" - http://housecall.antivirus.com/

Panda Active Scan online - http://www.pandasoftware.com/activescan/

BitDefender online scan - http://www.bitdefender.com/scan/licence.php

McAfee online scan - http://www.pcpitstop.com/freescan/

Security Advisor (?) - http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Trend Micro Housecall - http://uk.trendmicro-europe.com/enterprise...call_launch.php
(European version, supports Netscape, Mozilla, Firefox and Opera)

- excuse the stuff you already know that's a draft of a canned speeh of mine.
If the boot still has problems then it's HJT Log time......

Good luck! :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#5 Enthusiast

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Posted 21 May 2005 - 07:53 AM

Datawarnooze is a virus known to disable Norton.

Disable System Restore, run several of the on line scans and then re-enable system restore and create a new restore point.

If that doesn't work satisfactorily then the next step would be to post a hijack this log in the appropriate thread here.

#6 TexasAngel67

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Posted 21 May 2005 - 09:38 AM

Hi everyone and tyvm. I'll have him do the things suggested and if all else fails, a HJT log will be on its way, which I think he should do regardless as I'm a log enthusiast and believer. To a fault, I should say. :thumbsup: :flowers:




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