Please download MalwareBytes Anti-Malware
to your desktop.
1.Ensure that your computer is connected to the internet and your software firewall is disabled until instructed to re-enable it.
2.Double click on the mbam-setup.exe to begin the installation process.
3.When the installation begins, please do not change any of the settings and follow the prompts.
4.Please make sure that when you finish the installation, these options remain checked;
5. *Update MalwareBytes' Anti-Malware
6. *Launch MalwareBytes' Anti-Malware
7.You may now click finish...
8.When MBAM launches, you will be prompted to update before running a scan. If an update is found, MBAM will automatically download and apply the updates and you can then click 'OK' button to close the box and continue. You may now re-enable your firewall
9.Please ensure that while you are on the scanner tab the 'Perform Quick Scan' option is selected, then click the 'Scan' button.
10.If you are asked which drives to scan, please leave all of them ticked, and click 'Start Scan'.
11.The scan will now begin and you will see “Scan in progress” at the top; It may take a while to complete so please be patient.
12.When the scan completes, you will see “The scan completed successfully. Click 'Show Results' to display all objects found”
13.Click the 'OK' button to close the box and continue with the removal process.
14.Back on the main scanner screen, click 'Show Results' to see a list of any found Malware.
15.Ensure that all items are checked and then click the 'Remove Selected' button.
16.When the removal process is complete, a log will open in notepad; this log will be automatically saved and you can view it in the logs section of the program.
17.Copy and paste the contents of the log file that is open into your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the Malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.