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How do I know if I got all the all virus? Vundo and others!


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#1 jvollstedt

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Posted 06 January 2009 - 06:28 PM

I run Norton Antivirus 2008 scan every night.
This morning my screen said "Error Norton AntiVirus 2008 was unable to scan your computer for infections" (3019,6) and in the icon tray I had an icon - red circle with x inside - saying my computer was infected start malware now. I hovered the mouse over the icon and the address was real.av.org/?code 15. Multiple Mozilla Firefox windows were open as if to install the program and Firefox was not running prior.

I ran a liveupdate thru Norton and it said to reboot. I did and the computer went to blue screen. Everything locked up.
I turned off the computer and restarted in safe mode.

Started Norton and ran a full system scan. 10 problems turned up.

Downloader.MisleadApp Norton said fully resolved
Downloader.Trojan Norton said fully resolved
Trojan Horse Norton said fully resolved
Trojan.Adclicker Norton said fully resolved
Trojan.Adclicker Norton said fully resolved
Trojan.Fakeavalert Norton said partially resolved
Trojan.Fakeavalert Norton said partially resolved
Trojan.Vundo Norton said resolved on Restart
Trojan.Vundo Norton said resolved on Restart
Trojan.Vundo Norton said resolved on Restart

Restarted computer

Norton window opened to restart computer

Restarted computer

Windows opened a window with message "the system has recovered from a serious error" with the send or don't send button to Microsoft.

Restarted computer

While booting the "critical stop" sounded, but no windows or error screens. For a few days now this sound would play for no reason. Possibly due to viruses?

Ran Adaware 2008

Virtumonde (6) were removed.

Ran adaware again and it was clean.

I am running Windows XP sp2 with Firefox.

How do I know the computer is clean if Norton says "Partially resolved". How do I completely resolve the issue?

Thank you for any help that you can offer.

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#2 Tehsplink

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Posted 06 January 2009 - 06:35 PM

Please download MalwareBytes Anti-Malware to your desktop.


1.Ensure that your computer is connected to the internet and your software firewall is disabled until instructed to re-enable it.
2.Double click on the mbam-setup.exe to begin the installation process.
3.When the installation begins, please do not change any of the settings and follow the prompts.
4.Please make sure that when you finish the installation, these options remain checked;
5. *Update MalwareBytes' Anti-Malware
6. *Launch MalwareBytes' Anti-Malware
7.You may now click finish...
8.When MBAM launches, you will be prompted to update before running a scan. If an update is found, MBAM will automatically download and apply the updates and you can then click 'OK' button to close the box and continue. You may now re-enable your firewall
9.Please ensure that while you are on the scanner tab the 'Perform Quick Scan' option is selected, then click the 'Scan' button.
10.If you are asked which drives to scan, please leave all of them ticked, and click 'Start Scan'.
11.The scan will now begin and you will see “Scan in progress” at the top; It may take a while to complete so please be patient.
12.When the scan completes, you will see “The scan completed successfully. Click 'Show Results' to display all objects found”
13.Click the 'OK' button to close the box and continue with the removal process.
14.Back on the main scanner screen, click 'Show Results' to see a list of any found Malware.
15.Ensure that all items are checked and then click the 'Remove Selected' button.
16.When the removal process is complete, a log will open in notepad; this log will be automatically saved and you can view it in the logs section of the program.
17.Copy and paste the contents of the log file that is open into your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the Malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Please PM me if i have been assisting you and do not reply for 24 hours!

#3 jvollstedt

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Posted 07 January 2009 - 10:25 AM

Thank you for the response.

New developments this morning.

Norton scan still running, buy with a Security alert window open saying to close all programs and restart computer. Then it showed two instances of trojan.vundo but said resolved at restart. I restarted the computer. the file rundll would not end so I ended program. On restart a window come up labled rundll, error loading c:\windows\system32\rpkjopsu.dll The specified module could not be found. I said ok and restart continued. The critical stop sound played just before the start music, but nothing appeared on the screen. Only a couple of the programs loaded into the icon tray on the bottom right of the task bar, and Norton did not load. I tried starting Norton from the start menu and nothing happens.

I will follow your directions from your post above and post the results.

#4 quietman7

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Posted 07 January 2009 - 10:33 AM

It's not unusual to receive such an error when "booting up" after using anti-virus and other security scanning tools to remove malware infection.

RunDLL32.exe is a legitimate Windows file that executes (loads) .dll modules which too can be legit or malware related. A RunDLL "Error loading..." or "specific module could not be found" message usually occurs when the .dll file(s) that was set to run at startup has been deleted and it becomes an orphaned registry entry. Windows is trying to load this file(s) but cannot locate it since the file was removed during an anti-virus or anti-malware scan. However, the associated registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

Let me know if you continue to get that error message or any others with a different file name.
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#5 Tehsplink

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Posted 07 January 2009 - 10:34 AM

Thank you, i will be able to assist you further if i can have the logs ;)
Please PM me if i have been assisting you and do not reply for 24 hours!

#6 jvollstedt

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Posted 07 January 2009 - 11:02 AM

I could not connect to the internet on the infected machine, so I downloaded from a home networked machind and saved to a network drive. I installed mbam from the networke drive to the infected c: drive, but could not do an update. I started the scan and in just a couple of seconds my email started to load and the firefox home page loaded. I had clicked on these buttons trying to connect earlier. Another firefox window opened address mevio.com/search-directory. Norton started on it's own, but phishing protection was turned off. I closed email and firefox and continued with the scan. At restart checkdisk started, and then computer restarted. Norton loaded normally.

Here is the log file:


Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 14
Registry Values Infected: 3
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\SYSTEM32\xxyxYppq.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6fe7ca61-0336-4af0-ba81-546002024dc7} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6fe7ca61-0336-4af0-ba81-546002024dc7} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b6311f82-18e9-4e8e-87de-3578737e3af4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{b6311f82-18e9-4e8e-87de-3578737e3af4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b6311f82-18e9-4e8e-87de-3578737e3af4} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\prunnet (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\2a1213a8 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hviwo (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pkixolequfi (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\xxyxyppq -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\xxyxyppq -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\oqooda.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\xxyxYppq.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\qppYxyxx.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\qppYxyxx.ini2 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\default\Local Settings\Temp\xpre.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Gdakifixejowerax.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\uxapuwido.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\senekadltilvug.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\senekadf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\seneka.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\senekalog.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DRIVERS\seneka.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DRIVERS\senekacxwbkacx.sys (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\SMWIN32.DLL (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#7 quietman7

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Posted 07 January 2009 - 11:12 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

You can manually download the updates from another computer, save to a usb stick or CD, then transfer to the infected computer and double-click on mbam-rules.exe to install.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Edited by quietman7, 07 January 2009 - 11:13 AM.

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#8 Tehsplink

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Posted 07 January 2009 - 11:19 AM

Is your problem now much better seeing as those infections have been removed?
The full scan was my next suggestion but the q man got there first.
Dont forget to provide us with the log for the full scan ;)
Please PM me if i have been assisting you and do not reply for 24 hours!

#9 jvollstedt

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Posted 07 January 2009 - 04:17 PM

I did the update on mbam and ran a full scan. While running the scan Norton blocked Backdoor.Tidservinf and said I needed to restart to remove. After the scan was finished I restarted from the Norton window. Is the Mbam something I should run perhaps weekly? Thank you for your assistance!! Attached is the full scan log:

Malwarebytes' Anti-Malware 1.32
Database version: 1627
Windows 5.1.2600 Service Pack 2

1/7/2009 9:22:24 AM
mbam-log-2009-01-07 (09-22-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 146922
Time elapsed: 58 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 ItWouldRuin

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Posted 07 January 2009 - 04:37 PM

You seem to have deleted a great deal of malicious bleep in your computer.

:thumbsup:

Is your computer working as it should be at this point?

#11 jvollstedt

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Posted 07 January 2009 - 09:34 PM

Everything seems fine at this point! Thanks for all the help!!

#12 quietman7

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Posted 08 January 2009 - 08:04 AM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.

Is the Mbam something I should run perhaps weekly?

Yes. You may want to consider taking advantage of the MBAM Protection Module which uses advanced heuristic scanning technology to monitor your system and provide real-time protection. This technology monitors every process and stops malicious processes before they can infect your computer. Enabling the Protection Module feature requires reqistration and purchase of a license key. When a license is purchased, Malwarebytes can also be set to update itself automatically and schedule scans automatically on a daily basis.
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#13 ItWouldRuin

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Posted 08 January 2009 - 08:26 AM

Nice. :thumbsup:

Edited by ItWouldRuin, 08 January 2009 - 08:29 AM.


#14 jvollstedt

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Posted 08 January 2009 - 12:12 PM

Over night Norton scanned and found trojan.vundo again. Norton said it will be removed on restart, I restarted from Norton Security Alert window.

Came to this site, saw your continuing directions, printed, downloaded, and proceeded.

Started computer in safe mode.
When in safe mode ATF-Cleaner icon does not appear, and does not appear from start menu.
Rebooted in normal mode, and double-clicked ATF-Cleaner.
Under main menu selected all files to delete and select all. Clicked empty selected button. When finished "critical stop sound" played.
Clicked on Firefox button. Critical stop sound played and program closed.

Moved on and tried to launch SuperAntiSpyware. Nothing happens when icon clicked.
Start menu, SuperAntispyware, alternate start, "critical stop" sound plays and program stops before opening.

Restart in safe mode, ATF still does not appear.

Started SuperAntiSpyware following your direction. It ran and removed alot of tracking cookies and 6 register items. When asked to restart I said yes.

On restart not all startup items loaded ie:Logitech - WD Backup - Disk Detector, after loading Norton the hour glass hung for a minute or so and when I clicked on the Norton icon the critical stop sound played but norton opened. Everything said it was secure and I closed back to taskbar.

Tried to open SuperAntiSpyware to give you the log. Nothing happens from icon. Start all programs, nothing - no program list appears. Nothing will open.

How does this stuff get passed Norton? I use Norton's firewall and scan every night. Why didn't it block it?

Will this thing ever go away? What now?????

Thanks.

#15 jvollstedt

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Posted 08 January 2009 - 12:18 PM

I just tried to run a quick scan on Norton. Nothing. Norton looks like it's running but it will not scan.

Yikes !!!!!!!!!!!!!!!




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