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Windows Update redirect to MSN homepage


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8 replies to this topic

#1 Lakecodm

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Posted 06 January 2009 - 06:06 PM

Helping my dad out with an issue he is having with his computer. He is running windows XP home and is unable to get updates from windows or Norton Antivirus, he is redirected to MSN homepage. His computer is running slow and believes he was recently infected with something however all of his scan show clean. If anyone has any suggestions or could point me in the right direction that would be great.

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#2 Tehsplink

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Posted 06 January 2009 - 06:09 PM

Please download MalwareBytes Anti-Malware to your desktop.


1.Ensure that your computer is connected to the internet and your software firewall is disabled until instructed to re-enable it.
2.Double click on the mbam-setup.exe to begin the installation process.
3.When the installation begins, please do not change any of the settings and follow the prompts.
4.Please make sure that when you finish the installation, these options remain checked;
5. *Update MalwareBytes' Anti-Malware
6. *Launch MalwareBytes' Anti-Malware
7.You may now click finish...
8.When MBAM launches, you will be prompted to update before running a scan. If an update is found, MBAM will automatically download and apply the updates and you can then click 'OK' button to close the box and continue. You may now re-enable your firewall
9.Please ensure that while you are on the scanner tab the 'Perform Quick Scan' option is selected, then click the 'Scan' button.
10.If you are asked which drives to scan, please leave all of them ticked, and click 'Start Scan'.
11.The scan will now begin and you will see “Scan in progress” at the top; It may take a while to complete so please be patient.
12.When the scan completes, you will see “The scan completed successfully. Click 'Show Results' to display all objects found”
13.Click the 'OK' button to close the box and continue with the removal process.
14.Back on the main scanner screen, click 'Show Results' to see a list of any found Malware.
15.Ensure that all items are checked and then click the 'Remove Selected' button.
16.When the removal process is complete, a log will open in notepad; this log will be automatically saved and you can view it in the logs section of the program.
17.Copy and paste the contents of the log file that is open into your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the Malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Please PM me if i have been assisting you and do not reply for 24 hours!

#3 Lakecodm

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Posted 06 January 2009 - 06:26 PM

Here is the log from a couple of days ago:

Malwarebytes' Anti-Malware 1.31
Database version: 1602
Windows 5.1.2600 Service Pack 2

1/3/2009 9:52:59 AM
mbam-log-2009-01-03 (09-52-59).txt

Scan type: Quick Scan
Objects scanned: 54704
Time elapsed: 10 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{a86ef742-0355-40eb-bcf1-58405c983d6f}\NameServer (Trojan.DNSChanger) -> Data: 85.255.114.44 85.255.112.95 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{a86ef742-0355-40eb-bcf1-58405c983d6f}\NameServer (Trojan.DNSChanger) -> Data: 85.255.114.44 85.255.112.95 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Tehsplink

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Posted 06 January 2009 - 07:37 PM

please do a full scan and give me a new log :thumbsup:
Please PM me if i have been assisting you and do not reply for 24 hours!

#5 scff249

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Posted 06 January 2009 - 07:49 PM

Your log indicates you're using an outdated version of MBAM. Before you scan, please update MBAM in the Update tab (Version 1.32 Database 1625)and rescan with the Full scan.

Edited by scff249, 06 January 2009 - 07:51 PM.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo


#6 Tehsplink

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Posted 06 January 2009 - 07:54 PM

woah, i missed that.

I check most of the logs i look at for version... i guess im used to the older version from before new years day.
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#7 Lakecodm

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Posted 06 January 2009 - 09:22 PM

i will have him do a full scan and post in the next day or 2. thanks.

#8 Tehsplink

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Posted 07 January 2009 - 07:58 AM

Okay, feel free to pm me when you post :thumbsup:
Please PM me if i have been assisting you and do not reply for 24 hours!

#9 Lakecodm

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Posted 11 January 2009 - 10:20 AM

Malwarebytes' Anti-Malware 1.32
Database version: 1642
Windows 5.1.2600 Service Pack 2

1/11/2009 7:57:15 AM
mbam-log-2009-01-11 (07-57-15).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 127462
Time elapsed: 1 hour(s), 42 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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