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Need alittle help


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4 replies to this topic

#1 PatrickCarter

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Posted 06 January 2009 - 03:10 PM

I'm having a couple problems which I think are malware/virus, related. I seem to have fixed a couple of them, but now I'm getting an bad windows image error upon reboots and restarts. that indicates c:\windows\system32\kbdus.dll is screwed up. I've tried a couple different fixes for this but it hasn't helped. I was also getting several blue screen errors, and random restarts, but I think that was hardware and driver related. Any help is greatly appreciated.

Thanks
Patrick

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#2 Tehsplink

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Posted 06 January 2009 - 03:41 PM

To rule out any kind of infection we are going to have to do a scan... please follow the instructions below and we can continue helping you...


Please download MalwareBytes Anti-Malware to your desktop.


Ensure that your computer is connected to the internet and your software firewall is disabled until instructed to re-enable it.
Double click on the mbam-setup.exe to begin the installation process.
When the installation begins, please do not change any of the settings and follow the prompts.
Please make sure that when you finish the installation, these options remain checked;
*Update MalwareBytes' Anti-Malware
*Launch MalwareBytes' Anti-Malware
You may now click finish...
When MBAM launches, you will be prompted to update before running a scan. If an update is found, MBAM will automatically download and apply the updates and you can then click 'OK' button to close the box and continue. You may now re-enable your firewall
Please ensure that while you are on the scanner tab the 'Perform Quick Scan' option is selected, then click the 'Scan' button.
If you are asked which drives to scan, please leave all of them ticked, and click 'Start Scan'.
The scan will now begin and you will see “Scan in progress” at the top; It may take a while to complete so please be patient.
When the scan completes, you will see “The scan completed successfully. Click 'Show Results' to display all objects found”
Click the 'OK' button to close the box and continue with the removal process.
Back on the main scanner screen, click 'Show Results' to see a list of any found Malware.
Ensure that all items are checked and then click the 'Remove Selected' button.
When the removal process is complete, a log will open in notepad; this log will be automatically saved and you can view it in the logs section of the program.
Copy and paste the contents of the log file that is open into your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the Malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Please PM me if i have been assisting you and do not reply for 24 hours!

#3 PatrickCarter

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Posted 07 January 2009 - 12:16 PM

Malwarebytes' Anti-Malware 1.32
Database version: 1628
Windows 5.1.2600 Service Pack 3

01/07/2009 11:11:50 AM
mbam-log-2009-01-07 (11-11-50).txt

Scan type: Quick Scan
Objects scanned: 57228
Time elapsed: 3 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Tehsplink

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Posted 07 January 2009 - 12:22 PM

kbdus.dll by the looks of it is related to keyboards.
Ensure that there are no errors under device manager and try using the driver update feature in device manager.

Alternatively if you still believe your infected try the steps below...





Please download and install Super Anti Spyware


1.Double click SUPERAntiSypware.exe and use the default settings for installation
2.When the installation finishes a shortcut on your desktop will be created, please double click that to launch SAS
3.If asked to update the programs definitions please click Yes . If not then update the definitions before scanning by clicking Check for Updates
4.Under the Configuration and Preferences, click the Preferences button
5.Click the General and startup tab, and under Start-Up Options, make sure Start SUPERAntiSpyware when windows starts is Unchecked.
6.Click the "Scanning Control" tab, and under Scanner
Options make sure the that the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
7.Click the Close button to leave the control center screen and exit the program.
8.Do not run a scan just yet.

Reboot your computer in "Safe Mode " using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".


Scan with SUPERAntiSpyware once in safe mode using the instructions below:
1.Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
2.On the left, make sure you check C:\Fixed Drive.
3.On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
4.After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
5.Make sure everything has a checkmark next to it and click "Next".
6.A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
7.If asked if you want to reboot, click "Yes" and reboot normally.
8.To retrieve the removal information after reboot, launch SUPERAntispyware again.
1.Click Preferences, then click the Statistics/Logs tab.
2.Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
3.If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
4.Please copy and paste the Scan Log results in your next reply.
9.Click Close to exit the program.
Please PM me if i have been assisting you and do not reply for 24 hours!

#5 quietman7

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Posted 08 January 2009 - 08:26 AM

I was also getting several blue screen errors, and random restarts

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.
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