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Help Needed! For Cleaning of Laptop


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11 replies to this topic

#1 Anna Equus

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Posted 06 January 2009 - 12:36 PM

I have some virus or trojan ruining my life.

All of my web-sites are redirected. My screen text (on saved favorite sites) is now chandged to smaller online ads and when I go wirless my system losses all memory and my CPU is at 100% for about 4 minutes. This is crazy-----

I have tried all that I know.....

Norton 360v2 says there is nothing but I know that is not right

I have new processes that I have never see before.
I have used the free AdAware but that is about it ---

I am very cash poor and can't by a ton of software to figure this out.

I have seen
something called
faux_trogan when norton scaned ---

I need help


Anna

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#2 Tehsplink

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Posted 06 January 2009 - 12:43 PM

Okay, you have actually posted in the wrong section but seeing as you asked very nicely i will post anyway...


Please download MalwareBytes Anti-Malware from http://www.download.com/Malwarebytes-Anti-...&tag=button

* Make sure you are connected to the Internet.
* Double-click on mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

* If an update is found, the program will automatically update itself.
* Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

* Make sure the "Perform Quick Scan" option is selected.
* Then click on the Scan button.
* If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Thanks to boopme for the content :thumbsup:
Then tell me how your doing...
Please PM me if i have been assisting you and do not reply for 24 hours!

#3 garmanma

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Posted 06 January 2009 - 12:48 PM

Moving to Am I Infected?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 Anna Equus

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Posted 07 January 2009 - 12:31 AM

Ok so here is what I got.......

Thank you so much for the help. :thumbsup:

Anna



Malwarebytes' Anti-Malware 1.32
Database version: 1625
Windows 5.1.2600 Service Pack 3

1/6/2009 10:29:10 PM
mbam-log-2009-01-06 (22-29-10).txt

Scan type: Quick Scan
Objects scanned: 63884
Time elapsed: 9 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 21

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\a1dc0fc00707a5a47b1b8c47064e8e01 (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\a1dc0fc00707a5a47b1b8c47064e8e01 (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\registrysmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Log (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Settings (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\RegistrySmart\Log (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\RegistrySmart\DataBase.ref (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\Launcher.exe (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\license.txt (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\RegCleaner.dll (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\RegistrySmart.exe (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\RegistrySmart.url (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\TCL.dll (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\unins000.dat (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\unins000.exe (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\zlib.dll (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\rs.dat (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Log\2008 Aug 05 - 05_54_43 AM_046.log (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Log\2008 Aug 05 - 10_55_43 AM_156.log (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Log\2008 Aug 06 - 05_59_43 AM_046.log (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\AdwareAlert\Settings\ScanResults.pie (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\RegistrySmart\RegistrySmart on the Web.lnk (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\RegistrySmart\RegistrySmart.lnk (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\RegistrySmart\Uninstall RegistrySmart.lnk (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\Anna-Lisa Tonge'\Application Data\RegistrySmart\Log\2009 Jan 05 - 03_24_31 AM_140.log (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\AdwareAlert Scheduled Scan.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Desktop\RegistrySmart.lnk (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

#5 quietman7

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Posted 07 January 2009 - 11:04 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#6 Anna Equus

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Posted 08 January 2009 - 12:11 AM

Ok this is the result ------

I followed your directions...... :thumbsup: but it found nothing in the hour that it took.
I am still having the re-direction issue today......

I also ran 360 v2 and nothing but a few cookies were there.

HUMMMMMMMM :flowers:



Malwarebytes' Anti-Malware 1.32
Database version: 1625
Windows 5.1.2600 Service Pack 3

1/7/2009 5:55:58 AM
mbam-log-2009-01-07 (05-55-58).txt

Scan type: Full Scan (C:\|)
Objects scanned: 140208
Time elapsed: 55 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 quietman7

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Posted 08 January 2009 - 09:08 AM

What browser are you using?

You may need to reset your network settings. Go to Start > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on the Internet Protocol (TCP/IP) item.
  • Write down the settings in case you should need to change them back.
  • Select the radio button that says "Obtain DNS servers automatically".
  • If unknown preferred or alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
  • Open your browser and check if the redirects have stopped.
CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address, then you may proceed.
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#8 Anna Equus

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Posted 08 January 2009 - 10:06 AM

HI my computer is set with...
Obtain DNS servers automatically on all coneections ...... I am wireless through quest. I am still getting the re-direction.

Today I went to whitepages.com and got this

http://www.whitepages.com/10592/?source=OV...source=advanced

It looks like the white pages website ---- but who is click source=advanced ?

Anna

#9 quietman7

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Posted 08 January 2009 - 12:20 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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#10 Anna Equus

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Posted 09 January 2009 - 12:50 AM

Ok-

I have a problem.......
When I attempted to do the download - it is not a screen saver file....

It says TrueView--- ????

The log file comes up with very odd script not what you have in the instructions. (all symbols)

Anna-Lisa

#11 quietman7

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Posted 09 January 2009 - 08:48 AM

Try one of these alternate links with a different extension:
DDS.com
DDS.pif
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#12 Orange Blossom

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Posted 09 January 2009 - 10:15 AM

Hello Anna Equus,

I see you were successful in producing and posting the logs here: http://www.bleepingcomputer.com/forums/t/193680/am-i-infected-xp-laptop-wireless/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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