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MBAM AND Security Center & antivirus 360


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7 replies to this topic

#1 KarenRose

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Posted 06 January 2009 - 11:52 AM

I have been a member here for years, and love the help I get by reading here, it"s been ridiculously helpful in "fixing" my friends' & my computers. This is my first post, I AM AT MY WIT's END!! These 2 programs are on my friend's computer. Spybot S&D has gotten the pop-ups and fake ads to go away, but there are still infected files here. The problem is:
ANYTIME I try to run Malwarebyte's anti-malware, it won't run. So I re-installed from an existing file (both in and out of safe-mode) and it asks for language selection, and thats as far as it goes. When I use IE7 or Safari to open the Malwarebyte's home page, it show up for 1/4 of a second, then the whole browser shuts down!!!! (Only when I try an anti-viral program... not checking mail or shopping, news, etc!) Same thing happens when I try Hijack-This, or any forum here that talked about Hijack-this!!!!!! I used another computer to download a new MBAM, and tried to install it from a disk, and it does the same chose language thing and thats it.
I'm going to attempt to do the same with HiJack This, but I'm doubtful it will help now!!
PLEASE HELP!!!
:::::::::I LOVE MY MAC!::::::::::
Now if only all my friends had macs...... GRRRRR!!!

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#2 quietman7

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Posted 06 January 2009 - 11:54 AM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 KarenRose

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Posted 06 January 2009 - 12:04 PM

Tried both, I get the language selection, then 1/4 second of the "welcome to installation" screen, then NOTHING. when I click on the direct exe file in the program file (all renamed & new ext), I get a flash of the "runtime error 0" then nothing.
:::::::::I LOVE MY MAC!::::::::::
Now if only all my friends had macs...... GRRRRR!!!

#4 quietman7

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Posted 06 January 2009 - 12:08 PM

Check your Inbox and try the suggestion I provided.
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#5 KarenRose

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Posted 06 January 2009 - 12:53 PM

ok thanks!
:::::::::I LOVE MY MAC!::::::::::
Now if only all my friends had macs...... GRRRRR!!!

#6 quietman7

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Posted 06 January 2009 - 01:16 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".

Reply back here if you cannot get DDS to run.
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#7 KarenRose

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Posted 06 January 2009 - 03:25 PM

Thanks!

Edited by KarenRose, 06 January 2009 - 05:16 PM.

:::::::::I LOVE MY MAC!::::::::::
Now if only all my friends had macs...... GRRRRR!!!

#8 Orange Blossom

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Posted 06 January 2009 - 09:40 PM

Hello KarenRose,

I see that your topic is now safely in the HiJack This forum here: http://www.bleepingcomputer.com/forums/t/192880/please-move-this-i-cant-access-the-hjtmalware-forum-help/

Now that your log is there, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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