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Problem Hanging on the Desktop and rebooting in Safemode


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4 replies to this topic

#1 Jezarel

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Posted 06 January 2009 - 09:37 AM

Hey all I have a cracker for you here. Iím a sucker for detail so I shall try and order this as best I can.

Setup
XP Professional SP3 (LEGAL)
AMD Athlon 64 X2 4600 + 2.41GHz
2GB of Ram
300GB SATA2 HDD
Geforce 8800 GTX


Ok letís start with the symptoms Out of safe mode.
Boot up the Pc and it hangs on a blank desktop (No taskbar, no icons, only the background image).
After about 30 mins (I havenít checked for longer) I get the error

Exception processing Message c00000a3 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c

Hit continue a few times and its all systems go. It continues to work until a restart, At present I cant get to this point any longer It just hangs at the blank described above desktop


So we hit safe mode, and endless virus scans, first the software

AVG Free
Spybot S&D
Super Antispyware
Ad-aware

I have scanned in safe mode, for as long As I can before the PC reboots. Thatís rite we have an error in safe mode. Itís the typical end of the world countdown clock as I have come to name it, your computer will reboot in 59 seconds. Usually 35 Ė 30 mins into scanning

Itís due to a Dcom system error and there isnít anything else worth mentioning. As I write this I am on my 4th attempt at scanning in safe mode without encountering this error. Iím far from a computer genius but I know what Iím doing usually so donít be scared to tell me to do something technical as I know my way around.

Thanks In advance everyone, I know its my first post but maybe I can contribute once I have my machine up and running, Iím checking the post from my Macbook and will keep the post updated as I grow older watching my virus scans.

Regards
Joe Cummins

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#2 garmanma

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Posted 06 January 2009 - 12:10 PM

If you are using Spybot's Teatimer, disable it for now
-------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 quietman7

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Posted 06 January 2009 - 12:12 PM

When you get a message that the system is shutting down, follow these steps to stop the cycle:
  • Click on Start > Run and type: cmd
  • Press Enter.
  • At the Command Prompt type: shutdown -a
  • Press Enter.

Edited by quietman7, 06 January 2009 - 12:12 PM.

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#4 Jezarel

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Posted 06 January 2009 - 03:09 PM

Hey quietman. This thread can be closed, format reinstall. It was due a spring clean, cant get bigger than removing it all. :D

#5 quietman7

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Posted 06 January 2009 - 03:42 PM

Sometimes a reformat is the best solution. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action.

Tips to protect yourself against malware and reduce the potential for re-infection:
ē "Simple and easy ways to keep your computer safe".
ē "How did I get infected?, With steps so it does not happen again!".
ē "Hardening Windows Security - Part 1 & Part 2".
ē "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".
ē "Use Task Manager to close pop-up messages to safely exit malware attacks"

ē Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smŲrgŚsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Edited by quietman7, 06 January 2009 - 03:43 PM.

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