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Bug? I think I got one and McAfee won't kill it.


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#1 gjhutch

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Posted 06 January 2009 - 08:22 AM

I think I have a virus or something. I keep getting a "McAfee Personal Firewall Service has encountered a problem" box and when I tell McAfee to fix it or try to scan the computer it just runs and runs trying to fix itself but never does anything.

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#2 boopme

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Posted 06 January 2009 - 11:17 AM

Welcome. Let's see what another scan shows.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 gjhutch

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Posted 06 January 2009 - 05:37 PM

I've tried numerous times to run the program you said to run and keep getting the message: "malwarebytes has encountered a problem and needs to shut down. That's as far as I can get."

#4 boopme

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Posted 06 January 2009 - 08:56 PM

Please try this...
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 gjhutch

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Posted 07 January 2009 - 08:07 AM

ok, tried that and same thing "Malwarebytes has encountered a problem and needs to close".

#6 quietman7

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Posted 07 January 2009 - 11:00 AM

If you cannot use or complete a scan in normal mode, then try to perform a Quick Scan in "Safe Mode".

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. However if you cannot complete a scan in normal mode, then give that a try.
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#7 gjhutch

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Posted 07 January 2009 - 12:43 PM

Malwarebytes' Anti-Malware 1.32
Database version: 1628
Windows 5.1.2600 Service Pack 3

1/7/2009 11:33:44 AM
mbam-log-2009-01-07 (11-33-44).txt

Scan type: Quick Scan
Objects scanned: 57562
Time elapsed: 2 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CbEvtSvc (Trojan.MyDoom) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\BM23ab819b.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\CbEvtSvc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\dat6A.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

#8 gjhutch

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Posted 07 January 2009 - 01:38 PM

the mcafee warnings have stopped and i don't see any other strange things happening.
what is the next step?
is there anything else that you would recommend?

#9 quietman7

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Posted 07 January 2009 - 01:47 PM

Now see if you can perform a Quick scan in normal mode.
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#10 gjhutch

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Posted 07 January 2009 - 03:07 PM

Results of last scan in normal mode.

Malwarebytes' Anti-Malware 1.32
Database version: 1628
Windows 5.1.2600 Service Pack 3

1/7/2009 1:31:18 PM
mbam-log-2009-01-07 (13-31-18).txt

Scan type: Quick Scan
Objects scanned: 59741
Time elapsed: 1 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 quietman7

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Posted 07 January 2009 - 03:28 PM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.
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#12 gjhutch

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Posted 07 January 2009 - 05:13 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/07/2009 at 03:57 PM

Application Version : 4.24.1004

Core Rules Database Version : 3688
Trace Rules Database Version: 1664

Scan type : Complete Scan
Total Scan Time : 00:17:00

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 6010
Registry threats detected : 9
File items scanned : 22258
File threats detected : 0

Rogue.AntiSpywareExpert
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CBEVTSVC\0000#DeviceDesc



NEXT???

#13 gjhutch

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Posted 08 January 2009 - 07:48 AM

should i remove MBAM, SAS, and ATF programs or leave them on the computer?
SAS runs when windows starts.

#14 quietman7

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Posted 08 January 2009 - 08:37 AM

should i remove MBAM, SAS, and ATF programs or leave them on the computer?
SAS runs when windows starts.

I would leave them on your machine and use each on a regular basis to supplement your anti-virus.

The free version of SAS does not provide real-time protection or scheduled scanning so there is no need for it to run at startup...disable that feature and use it as a separate stand-alone on-demand scanner.

I recommend taking advantage of the Malwarebytes Anti-Malware Protection Module which uses advanced heuristic scanning technology to monitor your system and provide real-time protection. This technology monitors every process and stops malicious processes before they can infect your computer. Enabling the Protection Module feature requires reqistration and purchase of a license key. When a license is purchased, Malwarebytes can also be set to update itself automatically and schedule scans automatically on a daily basis.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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#15 gjhutch

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Posted 08 January 2009 - 11:27 AM

Thanks for your help and one more question.

Would it be ok to run these 3 programs just like I did on this pc on my other computers even if they are not showing any signs of abnormal behavior? 2 are xp and 1 is vista.




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