I am planning my wedding and honeymoon in Costa Rica and all the information is stored on my computer, which suddenly is confronting me with what I now know is the Blue Screen Of Death. If I don’t fix this soon, I’m in big trouble.
I have a Dell Dimension 4600 with Windows XP Home Version 2002, SP2. Pentium® 4CPU 2.80GHz with 2.25 GB of RAM (more on that in a bit).
Around Thanksgiving, my fiancée and I had a technician switch our computers (her laptop, my desktop) from cable to wireless internet (Linksys adapter and router). At the same time, he hooked up our printer (Epson Artisan 800) to both machines via wireless as well. While he was doing this, he noticed how incredibly slowly my desktop was working and recommended I add more RAM. I did this within a few days, adding two gigs to bring it up to the amount mentioned above.
All seemed well, and I was greatly enjoying my fast “new” machine until about a week ago. I started to prepare my machine to update to SP3 (the little balloon saying the update was available had been popping up at startup for months, but my machine was so slow I hadn’t bothered). I ran a-squared’s free deep scan and it didn’t find any problems. A bit later I was surfing for info on how to install SP3 when I got the message ”Internet Explorer has encountered a problem and must close”. So I moved on and decided to run a scan with my McAfee anti-virus. Suddenly I got a similar message: “McAfee has encountered a problem and must close.” I decided to re-start, but was unsuccessful at using the start button. I had to turn it off using the button on the tower. It was New Year’s Eve; I decided to give it a rest.
The next day (no hangover!) when I turned it on, I noticed the little “Updates Available” balloon didn’t pop up. Internet Explorer, Outlook Express, and McAfee wouldn’t open. I turned it off again using the manual button. I started it again and this time I got a message which I recall began with, “Windows fixed a serious error…” I still couldn’t open IE or Outlook Exp. Suddenly I got a bright blue screen with lots of writing. Here’s what the BSOD said:
Pressing keys, including F8 (which it suggested) did nothing. I haven’t the slightest idea how to do most of what it said; I don’t even know what BIOS are. I had to turn it off by killing the power on the strip.
A problem was detected and Windows has been shut down to prevent damage to your computer.
Check to make sure new hardware/software is properly installed…
If probs persist disable or remove new hard/software, Disable BIOS, etc.
***STOP: 0x0000000A (0x0000001C, 0x00000002, 0x00000001, 0x0x8053BAD9)
Beginning dump of physical memory, etc.”
I turned it back on and got the message, “Generic Hosts Process for Win32 Services has encountered a problem and must close.” Nothing was working. The desktop looked normal, and if I single-clicked on an icon it would highlight, but nothing would open. The Task Manager wouldn’t open either. I tried opening Outlook Express and nothing happened. I tried again and got a message “Can’t open OE because it’s already running. Close it” or something like that. More blue screens. Other tech info I saw included 0x0000008E and 0x000000F4.
I came here (I'd read about you guys on Castle Cops, R.I.P.) and surfed around a bit and came to think maybe I was having either a problem with my new RAM or a drivers problem, whatever that is. I read that I should scan for viruses.
I tried my machine again. Blue screen again. I tried booting into Safe Mode so I could run a scan, but with no luck. I unplugged the wireless from the USB port and tried again. It worked! I started McAfee to run its cleaner before running a scan. It was nearly done when I got a message, “McAfee MISP Shell has encountered a problem…” So I closed and re-opened it; this time I got the same message before it was even finished opening. Now, however, I could open the Task Manager. Go figure.
The next day I was having wireless connectivity problems; being tired of copying down error messages, I figured I would take screen pictures of them to post here. BSOD!
At this point I go to my technician and describe the problem. He says to “run Check Disk” and that it might find the problems and even repair them. So I did. All seemed to go well until near the end of the final stage, when I got three different messages:
Problem seems to be caused by the following file: kmixer.sys
***kmixer.sys – Adress AFC68D11 base at AFC4600, DateStamp 448fed31
All I had was my wall paper with no icons on it, so I tried Ctrl/Alt/Del:
userinit.exe – Entry Point Not Found
The Procedure entry point GetWindowModuleFileNameW could not be located in the dynamic library USER32.dll.
userinit.exe – Entry Point Not Found
The Procedure entry point GetWindowRgnBox could not be located in the dynamic library USER32.dll.
Explorer.EXE – Entry Point Not Found
The Procedure entry point Unpack DDELParam could not be located in the dynamic library USER32.dll.
So I clicked “OK”. BSOD!!!
taskmgr.exe - Entry Point Not Found
The Procedure entry point GetNextDlgGroupItem could not be located in the dynamic library USER32.dll.
I tried again going into Safe Mode in order to run a virus scan. BSOD!!
A process or thread crucial to system operation has unexpectedly exited or been terminated. Etc. etc.
Yesterday I tried to get into Safe Mode and got BSOD before I even got there: 0x0000007F
So there it is and here I am. I’m sorry if this is long-winded, but I didn’t want to leave out any details that might be important. Tonight I turned it on to go into My Computer get system info to post here, but that was really all I could do with it.
What do I do next? Right now the machine seems pretty useless, but I’ve gotta get it working so I can use that wedding info and get to Costa Rica.
Many thanks in advance, and Happy New Year.