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Internet explorer-reference errors


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7 replies to this topic

#1 happycat

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Posted 06 January 2009 - 12:18 AM

Hello:

Every time I try to load a new page in internet explorer 8 i keep getting an error which says autocomplete iexplorer.exe application error. referenceinstruct. "cx3ec6d129" could not be read.
I did try to uninstall ie 8 to no avail and downloaded maxregistry cleaner but I still did not get rid of the error. I downloaded hijackthis and saved a logfile. Can someone assist me with this problem and help me to uninstall ie8 and reinstall ie7.

Thank you

happycat

Edited by Orange Blossom, 06 January 2009 - 12:19 AM.
Move from HiJack This forum to Am I Infected as there are no logs. ~ OB


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#2 garmanma

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Posted 06 January 2009 - 11:56 AM

Do Not Post a HJT Log in This Forum
-----------------------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

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#3 happycat

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Posted 06 January 2009 - 10:25 PM

Hello:

Here is my mala ware log:
There weren't any errrors

Malwarebytes' Anti-Malware 1.32
Database version: 1625
Windows 5.1.2600 Service Pack 2

1/6/2009 10:22:35 PM
mbam-log-2009-01-06 (22-22-35).txt

Scan type: Quick Scan
Objects scanned: 40364
Time elapsed: 5 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 07 January 2009 - 02:53 PM

It looks to be more of a problem with memory, but there's an outside chance it could be a virus
--------------------------------

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 happycat

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Posted 08 January 2009 - 02:13 AM

Hi Mark:

Here is my Mal ware scan. There was 1 trojan virus.

Malwarebytes' Anti-Malware 1.32
Database version: 1629
Windows 5.1.2600 Service Pack 3

1/8/2009 2:11:57 AM
mbam-log-2009-01-08 (02-11-57).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|)
Objects scanned: 62492
Time elapsed: 1 hour(s), 52 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\rei\PostRebootExecuter.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#6 garmanma

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Posted 08 January 2009 - 04:20 PM

One more time should do it
---------------------------

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select quick scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 happycat

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Posted 11 January 2009 - 11:23 PM

Hi Mark:

Here is my malware log.

Malwarebytes' Anti-Malware 1.32
Database version: 1643
Windows 5.1.2600 Service Pack 3

1/11/2009 11:17:34 PM
mbam-log-2009-01-11 (23-17-34).txt

Scan type: Quick Scan
Objects scanned: 52564
Time elapsed: 17 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Also when I load IE 8, I receive this message whenever I try to add a new webpage:
The instruction 0x3ec6ol129 referenced memory 0x00000000. The memory could not be read. Click ok to terminate the program. Click on CANCEL to debug the program. Also, how can i uninstall IE 8 and reinstall IE 7?
Thank you

Linda

#8 garmanma

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Posted 12 January 2009 - 07:31 PM

To uninstall Internet Explorer 8, go to Control Panel, and click on Uninstall Programs link or Programs and Features icon. Then on Tasks pane on the left, click on View installed updates link. Locate and select Windows Internet Explorer 8 in the list of installed updates, and then click on Uninstall button. Click on Yes when asked that are you sure want to uninstall the update.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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