Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blocked A/V programs


  • Please log in to reply
10 replies to this topic

#1 baloonparty

baloonparty

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 05 January 2009 - 09:04 PM

I am running a Windows XP home edition. I am not sure what is wrong with my PC. Things run okayish but my antivirus (Symantec AntiVirus) says it has been disabled when I turn on the PC. I never touched anything and sometimes the auto-protect function doesnt run. Usually when I right-click and use Scan for Virus, I get an error that says

Before you can preform a right-click scan, the main Symantec Antivirus windows service, RTVScan, must be running. To start this service, open Symantec Antivirus and click File > Load Service.

Also last night, my computer has gotten all these errors from the security center on windows. It has been saying something about a weird internet connect caused by a spyware or virus. and then it says my virus protection has been turned off by either a virus or spyware. It has gone away after I deleted this annoying porn icon on my desktop in safemode. I also tried to run a scan but a popup saying the system must shutdown and had a timer.

Today, I downloaded Spybot S&D and scanned and it fixed some problems but I still think my antivirus is turned off.

I try to update my Symantec AV with the live update but the internet says the Page Cannot Be Displayed. Also other AV websites show this problem, except this website. Lucky me

Sorry for long post and I hope you guys can help

BC AdBot (Login to Remove)

 


#2 Tehsplink

Tehsplink

  • Members
  • 120 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Near London
  • Local time:04:15 PM

Posted 06 January 2009 - 03:13 PM

Please download MalwareBytes Anti-Malware to your desktop.


Ensure that your computer is connected to the internet and your software firewall is disabled until instructed to re-enable it.
Double click on the mbam-setup.exe to begin the installation process.
When the installation begins, please do not change any of the settings and follow the prompts.
Please make sure that when you finish the installation, these options remain checked;
*Update MalwareBytes' Anti-Malware
*Launch MalwareBytes' Anti-Malware
You may now click finish...
When MBAM launches, you will be prompted to update before running a scan. If an update is found, MBAM will automatically download and apply the updates and you can then click 'OK' button to close the box and continue. You may now re-enable your firewall
Please ensure that while you are on the scanner tab the 'Perform Quick Scan' option is selected, then click the 'Scan' button.
If you are asked which drives to scan, please leave all of them ticked, and click 'Start Scan'.
The scan will now begin and you will see “Scan in progress” at the top; It may take a while to complete so please be patient.
When the scan completes, you will see “The scan completed successfully. Click 'Show Results' to display all objects found”
Click the 'OK' button to close the box and continue with the removal process.
Back on the main scanner screen, click 'Show Results' to see a list of any found Malware.
Ensure that all items are checked and then click the 'Remove Selected' button.
When the removal process is complete, a log will open in notepad; this log will be automatically saved and you can view it in the logs section of the program.
Copy and paste the contents of the log file that is open into your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the Malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Please PM me if i have been assisting you and do not reply for 24 hours!

#3 baloonparty

baloonparty
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 06 January 2009 - 10:08 PM

Ehh nvm Tehsplink, I just had to reboot again. Anyways now the problem is that I cannot run it. Ill go try and rename the extension like someone else suggested.

Edit: Okay I tried to rename the setup and I got those float errors. Plus my desktop on the back is all black and its flashing a malware detected message. I also got a little red bubble with a X in the windows tray saying

Warning! Security report
Your computer is infected! It is recommended to start spyware cleaner tool.


Thanks D:

Edit2: I got the setup to run by using the Start>Run thing. Okay here is the log

Malwarebytes' Anti-Malware 1.32
Database version: 1625
Windows 5.1.2600 Service Pack 3

2009-01-06 오후 6:15:23
mbam-log-2009-01-06 (18-15-23).txt

Scan type: Quick Scan
Objects scanned: 51203
Time elapsed: 1 minute(s), 57 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 18

Memory Processes Infected:
C:\WINDOWS\system32\frmwrk32.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\Temp\ntdll64.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Framework Windows (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\senekadivbhnev.dll (Trojan.Seneka) -> Delete on reboot.
C:\Documents and Settings\Yon Ju\Local Settings\Temp\seneka6ab1.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekaellcjgwk.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\senekajyotftpj.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\senekadf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\seneka.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekalog.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\seneka.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\senekakrdlsunw.sys (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\warning.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ahtn.htm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\frmwrk32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\ntdll64.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\mousehook.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\ntdll64.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\Yon Ju\Local Settings\Temp\ntdll64.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\mousehook.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Yon Ju\Local Settings\Temp\mousehook.dll (Trojan.FakeAlert) -> Delete on reboot.

Edited by baloonparty, 06 January 2009 - 11:16 PM.


#4 baloonparty

baloonparty
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 06 January 2009 - 11:33 PM

After running Mbam and rebooting my computer, I got logged on and the pestering security warning and the background were gone. The thing now is that my internet is not working anymore. I am currently typing on another computer so Ill stay in touch.

Edited by baloonparty, 07 January 2009 - 12:20 AM.


#5 taylore

taylore

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:15 AM

Posted 07 January 2009 - 02:23 AM

I am having the identical problem as baloonparty. I first got the "Rapid Antivirus" virus and used multiple programs to try and get rid of it. McAfee, AVG, SuperAntiSpyware, and most recently Malwarebytes. They seemed to have gotten rid of any indication of the virus but like baloon I now cant access the internet. I am connected to my wireless router and it gives me a proper IP address (ex. 192.168.1.xxx and not the 169.XXX limited connectivity one) but just no internet.

Hopefully this will help someone find an answer. Let me know if you'd like more.

Best,

Taylor

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:11:15 AM

Posted 07 January 2009 - 11:31 AM

Taylore please start you own topic to help avoid confusion
------------------------------------------

baloonparty

Please REBOOT the computer and UPDATE mbam. Run a FULL scan and post back with the results for review
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 baloonparty

baloonparty
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 07 January 2009 - 12:53 PM

Taylore please start you own topic to help avoid confusion
------------------------------------------

baloonparty

Please REBOOT the computer and UPDATE mbam. Run a FULL scan and post back with the results for review


Hi garmanma, thanks for the reply.

Oo... That will be hard to get without an internet connection, but ill try anyways. Is it possible for me to use a usb stick to get it or will there be a chance that viruses go into my next computer?

Edited by baloonparty, 07 January 2009 - 01:03 PM.


#8 baloonparty

baloonparty
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 07 January 2009 - 02:08 PM

I did the full scan with the most recent Mbam I got (01/06/09) after rebooting. I couldnt get the update to work and I have no rules.rtf file in my mbam. This is what I got though

Malwarebytes' Anti-Malware 1.32
Database version: 1625
Windows 5.1.2600 Service Pack 3

2009-01-07 오전 8:59:29
mbam-log-2009-01-07 (08-59-29).txt

Scan type: Full Scan (C:\|W:\|)
Objects scanned: 87875
Time elapsed: 22 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:11:15 AM

Posted 07 January 2009 - 03:35 PM

Are you able to get online at all yet? Safemode w/networking?
-------------------------------
ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 baloonparty

baloonparty
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 08 January 2009 - 01:23 AM

Hey garmanma, Thanks for the help but just a few minutes ago, my uncle came over and removed the viruses and got the internet running. I really thank you for helping me though. I guess this thread can die now. Sorry for troubling you >_<

#11 taylore

taylore

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:15 AM

Posted 08 January 2009 - 02:04 AM

Hey Baloon, since I have had the same problem, do you mind sharing what your uncle did to fix the problem. I'm stuck!!

Thanks!!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users