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Antivirus Websites not responding


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#1 shawnvw

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Posted 20 May 2005 - 11:54 AM

The following important websites all refused to work today. I doubt this is coincidence.

1) http://housecall.trendmicro.com/ When I tried to run the online Housecall antivirus, it tells me to wait until it loads "in the window above". But nothing is loading.

2) http://www.pandasoftware.com/activescan/ When I click the Scan Now button, nothing happens. A new window is supposed to open.

3) http://security.symantec.com I tried to run the Virus Detection, but I get the message "In order to run Virus Detection you must be using Microsoft Internet Explorer 5.0 or higher with ActiveX and Scripting enabled." But I checked, and they are enabled.

4) http://www.windowsupdate.com I get the error "Error number: 0x800A01B6 Windows Update has encountered an error and cannot display the requested page."

I have Windows XP and tried both IE and Mozilla Firefox. My computer told me this morning that it had automatically installed an update and rebooted, but I didn't notice if the update was for Windows, Dell, Norton, or something else.

I've run Spybot, AdAware, and a Norton virus scan in the last few days; I'll try it again in a few minutes, plus the trial version of PC-Cillin; if there's any change I'll post that info.

I have Norton Internet Security and Norton Antivirus Autoprotect running. I disabled them both when I tried these sites, just in case.

Any thoughts?


Shawn

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#2 Rimmer

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Posted 20 May 2005 - 11:07 PM

Random ideas:
Its an Active X or pop-up security problem, try holding down the control key while loading those sites.

Use System Restore to revert to a time before the mystery update.

Run your anti-virus and anti-spyware scans in Safe Mode.

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#3 shawnvw

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Posted 21 May 2005 - 01:36 PM

Random ideas:
Its an Active X or pop-up security problem, try holding down the control key while loading those sites.


Didn't work.

Use System Restore to revert to a time before the mystery update.


Wish I'd thought of that, but I had to delete my Restore Points to get rid of the Java_Bytever virus.

Run your anti-virus and anti-spyware scans in Safe Mode.


Good idea; I'll try that.

Meanwhile, I'd downloaded and run PC-Cillin, and now I can successfully run the Panda site. If anything else changes I'll tell you.




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