Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unknown program on my pc


  • This topic is locked This topic is locked
11 replies to this topic

#1 LadyDro

LadyDro

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 05 January 2009 - 02:55 PM

Ok after much research I have found absolutely nothing so here I am....

I had and sucessfully removed tons of vundo and virtumonde and all seems to be working well with no signs of infection. All scans run clean. However in msconfig under startup theres a program called resfaxa command resfaxa.exe I have disabled it so I dont "think" its causing any problems but not knowing what it is and why its there just bothers me. I have searched resfaxa.exe to no end on the net and its as if it doesnt exist, no one has heard of it!! So I guess my questions are....what the heck is it and how do I get rid of it....and if its "gone" from my pc how can I get it off the startup menu?

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:10 AM

Posted 05 January 2009 - 02:59 PM

Anytime you come across a suspicious file for which you cannot find any information about, the file has a legitimate name but is not located where it is supposed to be, or you want a second opinion, submit it to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
-- Post back with the results of the file analysis.

You can use Windows Search feature > More advanced options to see if the file(s) are still present. To do this, go to Start -> Search and click For Files or Folders... or just press the Windows key + F key on the keyboard.
  • Click All files and folders.
  • Type in the name of the file under "Search by...criteria."
  • Click More advanced options and check these options:
    • "Search system folders"
    • "Search hidden files and folders"
    • "Search subfolders"
  • Then click "Search" to look for the file(s).
Let me know what you find.

If the file is not present, then download AutoRuns and save it to your Desktop.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file you need to remove.
  • Right-click on the entry and choose delete.
  • Reboot your computer when done.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 05 January 2009 - 07:47 PM

Ok thanks for your reply!! I did a search and found nothing containing resfaxa on my computer. So I moved on to AutoRuns and I cant find anything related to this "program" there either. I am at a loss! I guess I could just leave it be since it doesnt seem to exist and doesnt seem to be causing any harm, just irks me that its there and that its so unheard of. Even if I cant get rid of it, at this point Id be happy just to know what it is!!!

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:10 AM

Posted 05 January 2009 - 10:13 PM

Well if its showing in msconfig it usually shows in Autoruns. Download and install AnVir TaskManager Free, then investigate further with it to see if you find anything.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 06 January 2009 - 09:34 AM

Ok.....did that and yet again....no traces of resfaxa.....or even anything remotely close! This is so wacky, which is exactly why its bothering me! I dont like things that I dont understand or cant be explained......grrrrrrrrrr lol

#6 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 09 January 2009 - 09:40 PM

I have McAfee and have used most scanners that Ive seen recommended here.....which was how I removed my vundo. If I scan clean on numerous scans, windows can not locate the file, and I know its not something I put there......is it possible its a new infection yet to be discovered? Could it be remnants of vundo? I will continue checking in here daily with hopes of a discovery related to this program! :thumbsup:

Just today I scanned.....

McAfee - found nothing

RogueRemoverFREE - found nothing


Malwarebytes' Anti-Malware 1.32
Database version: 1635
Windows 5.1.2600 Service Pack 3

1/9/2009 5:58:05 PM
mbam-log-2009-01-09 (17-58-05).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 112127
Time elapsed: 1 hour(s), 28 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/09/2009 at 08:36 PM

Application Version : 4.24.1004

Core Rules Database Version : 3698
Trace Rules Database Version: 1674

Scan type : Complete Scan
Total Scan Time : 02:03:18

Memory items scanned : 414
Memory threats detected : 0
Registry items scanned : 5035
Registry threats detected : 0
File items scanned : 57557
File threats detected : 0

#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:10 AM

Posted 09 January 2009 - 10:28 PM

This issue will require further investigation. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 10 January 2009 - 12:46 AM

Well since my last post my determination was getting the best of me so Im sitting here going through the registry peice by peice when VIOLA......there it is!! I am convinced it is not good. I have a screen shot of what Im looking at. Now.....

What can this be?
Should I delete it?
Is there any way to submit it somewhere to be looked into?
Should I still proceed with the HJT log?


Posted Image

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:10 AM

Posted 10 January 2009 - 08:17 AM

Malware will often create registry entries so that it can start itself when you boot your computer. From all you have described it appears what is showing is an an orphaned registry entry left behind after one of your scans deleted the actual physical file. The registry entry can be removed. However, my concern was that you also advised being infected with vundo which is responsible for downloading other malicious files. Some of these files and their registry entries will go undetected by your security scans even after repeated scans.

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum which is why I recommended you post a log in the HJT forum for further investigation.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 10 January 2009 - 10:04 AM

:flowers: Well thank you for all your help! I am so glad my friend directed me here, this is an awesome site!! Your time is greatly appreciated! I will get that HJT log going TODAY!! :thumbsup:

#11 LadyDro

LadyDro
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Chicago
  • Local time:08:10 AM

Posted 10 January 2009 - 03:01 PM

My HJT log thread

Thanks again!

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:10 AM

Posted 10 January 2009 - 03:20 PM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users