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Trouble removing .dll file after being infected with SpyProtector


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#1 Lindsbinz22

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Posted 05 January 2009 - 01:30 PM

Just before Christmas, my laptop was infected with SpyProtector. Since then, I downloaded/installed Malaware software to remove the files. I was able to remove all but one file, a .dll file. My anti-virus keeps picking up the infection but I am unable to delete the file manually [the software cannot delete or quarantine it either]. It's located at C:\\WINDOWS\system32\dmloader32.dll When I try to delete the file, I get an error message telling me that it cannot be deleted and that it is either in use or write-protected. Any suggestions? I'm so frustrated and cannot afford to buy a new computer or reimage mine [it's too old].

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#2 quietman7

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Posted 05 January 2009 - 02:06 PM

MBAM has a built-in FileAssassin feature for removing stubborn malware files.
  • Go to the "More Tools" tab and click on the "Run Tool" button
  • Browse to the location of the file(s) to remove using the drop down box next to "Look in:" at the top.
  • When you find the file(s), click "Open".
  • You will be prompted with a message warning: This file will be permanently deleted. Are you sure you want to continue?. Click Yes.
  • If removal did not require a reboot, you will receive a message indicating the file was deleted successfully, however, I recommend you reboot anyway.

Caution: Be careful what you delete. FileAssassin is a powerful program, designed to move highly persistent files. Using it incorrectly could lead to serious problems with your operating system.


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#3 Lindsbinz22

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Posted 05 January 2009 - 02:10 PM

Awesome, I'll have to try that when I get home from work. Hopefully it helps! What is MBAM?

#4 quietman7

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Posted 05 January 2009 - 02:30 PM

Malwarebytes Anti-Malware. I mentioned FileAssassin because you advised you downloaded/installed Malaware software. I took that to mean MBAM.

If I misunderstood you and that was not the program you used, then please print out and follow the Instructions for using Malwarebytes Anti-Malware (scroll down).
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#5 Lindsbinz22

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Posted 05 January 2009 - 02:49 PM

No, you were correct, that is the program I used, just didn't know the acronym for it.

The Assassin program is withing the one I downloaded then? I had never heard of that until now.

#6 quietman7

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Posted 05 January 2009 - 02:55 PM

Yes its under the "More Tools" tab.
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#7 Lindsbinz22

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Posted 05 January 2009 - 08:32 PM

I went to "Look In" but cannot get to the .dll file since it's in my System32 folder. Is there any way to show hidden folders as well?

#8 quietman7

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Posted 05 January 2009 - 10:18 PM

How to Reconfigure Windows XP to show hidden files, folders
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