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Symantec Email Proxy pop-ups


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5 replies to this topic

#1 Daniel1702

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Posted 05 January 2009 - 11:59 AM

Dear All,

I have got one problem with my PC and I really dont know how it has become like this..

The Symantec Email Proxy pops-up like crazy saying that email message was unable to be sent.... 1003,11 whenever the internet connection is turned on. Though I ran Symantec Antivirus full scan, the problem still persists.

FYI, the same time my PC got infected with this Symantec Email Proxy pop-ups, it also got infected with Hacktool Rootkit (detected by Symantec Antivirus, then cleaned automatically. This Hacktool rootkit infection keeps persisting though I have turned System Restore off, then ran Symantec Antivirus full scan in safe mode, reporting no threats)

So my PC now faces 2 infections : Symantec Email Proxy pop-ups and Hacktool Rootkit. I have read instructions before posting that one problem one post, so could you please kindly advise me how to deal with Symantec Email Proxy op-ups problem first ?

Thanks for your help!

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#2 garmanma

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Posted 05 January 2009 - 05:28 PM

Let's see what all is going on
----------------------------------


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Daniel1702

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Posted 05 January 2009 - 07:32 PM

Dear garmanma, thanks for your reply! Here is the MBAM log :

Malwarebytes' Anti-Malware 1.32
Database version: 1621
Windows 5.1.2600 Service Pack 2

1/6/2009 7:30:13 AM
mbam-log-2009-01-06 (07-30-13).txt

Scan type: Quick Scan
Objects scanned: 66124
Time elapsed: 5 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\~.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN1.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN2.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN3.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN4.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN5.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN6.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN9.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN2D.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN10.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\CHU_BINH\Local Settings\Temp\BN12.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

#4 garmanma

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Posted 05 January 2009 - 07:42 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Daniel1702

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Posted 05 January 2009 - 10:45 PM

Dear garmanma,

Herebelow is log from SuperAntiSpyware :

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/06/2009 at 08:58 AM

Application Version : 4.24.1004

Core Rules Database Version : 3695
Trace Rules Database Version: 1671

Scan type : Complete Scan
Total Scan Time : 00:57:44

Memory items scanned : 157
Memory threats detected : 0
Registry items scanned : 4006
Registry threats detected : 0
File items scanned : 31257
File threats detected : 1

Malware.RepairRegistryPro
E:\LUU TRU LUNG TUNG\REPAIRREGISTRYPRO.EXE

#6 garmanma

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Posted 06 January 2009 - 01:27 PM

I'm assuming you installed this: REPAIR REGISTRY PRO.EXE?
-------------------------------------------------------
Please try mbam one more time


Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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