Please note the message text in blue
at the top of this forum.
You should not be using Combofix
unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
", NOT for private use
. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Please read Combofix's Disclaimer
Further, ComboFix logs are not
permitted outside the HijackThis Logs and Malware Removal
forum and then only when requested by a HJT Team member.
If none of the tools you have used thus far are working, that means either malware or another security program is probably interfering with the fix.
Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum
. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.
Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log
". If you cannot complete a step, then skip it and continue with the next. In Step 6
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log.
When you have done that, post your log
in the HijackThis Logs and Malware Removal
forum, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
If after 5 days
you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.