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HELP! My computer has a worm!


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4 replies to this topic

#1 jontz

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Posted 05 January 2009 - 08:40 AM

This is my computer specifications:
Windows XP Home edition Service Pack 3

I received a link from one of my friends on MSN and I clicked on it. Then a few days later, my friends told me I was sending them links while I was offline. So I suspect that a worm came in from the link I clicked a few days ago.
I've ran Malwarebytes scan, Spybot Search & Destroy scan and Ad-ware scan.

This is the HijackThis logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:23:54 PM, on 1/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\WinZip E-Mail Companion\loadwzco.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBEP.EXE
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\VPC32.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://foxnews.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\kb127\SearchSettings.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ViRsLabWarningBHO Class - {2B394226-862F-4aa4-AA53-988E24F50841} - C:\Program Files\ViRsLab\ViRsLabWarning.dll (file missing)
O2 - BHO: (no name) - {3B7AAEB1-9F3D-4491-9C06-C7165CA8D058} - C:\Program Files\Applications\iebt.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\kb127\SearchSettings.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Internet Service - {E43B6656-814B-4839-8FF8-AFFDE0DA9A3F} - C:\Program Files\Applications\iebr.dll (file missing)
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinZip E-Mail Companion OEAPI] "C:\Program Files\WinZip E-Mail Companion\loadwzco.exe"
O4 - HKLM\..\Run: [EPSON Stylus CX3900 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBEP.EXE /FU "C:\WINDOWS\TEMP\E_S2F2.tmp" /EF "HKLM"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Blubster] C:\Program Files\Blubster\Blubster.exe SILENT
O4 - HKLM\..\Run: [SearchSettings] C:\Program Files\Search Settings\SearchSettings.exe
O4 - HKLM\..\Run: [ANTIVIRUS] C:\Program Files\AAV\aav.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EPSON Stylus CX3900 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBEP.EXE /FU "C:\WINDOWS\TEMP\E_SA.tmp" /EF "HKLM"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologon
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O22 - SharedTaskScheduler: displume - {d54f12f7-4d76-4c39-a096-e51ef5d33f2b} - C:\WINDOWS\system32\qfrmwmq.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 10465 bytes


PLEASE HELP!

Thanks!

Edited by jontz, 05 January 2009 - 10:48 PM.


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#2 SpotCheckBilly

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Posted 18 January 2009 - 07:49 PM

Hi jontz,

Welcome to the BleepingComputer forums.

We apologize for the delay in responding to your request for assistance. Every one of our team members is a volunteer and unfortunately, there are often just not enough to keep up with demand. Thank you so much for your patience.

If your issue has been resolved or you have received help elsewhere, please post a reply here and let us know so that we can close this thread.

If you still need assistance, my name is SpotCheckBilly (SCB for short) and I will be happy to help you.

We need to see a little more information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.NOTE: Before scanning, make sure all other running programs are closed
    There shouldn't be any scheduled antivirus scans running while the scan is being performed.
    Do not use your computer for anything else during the scan.

  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click Yes to the Optional_Scan
  • >>Follow the instructions that pop up for posting the results.<<
  • Close the program window, and delete the program from your desktop.
I look forward to your reply. -- SCB :thumbsup:
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"I was worried 'bout rich and skinny,
'til I wound up poor and fat"
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#3 jontz

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Posted 23 January 2009 - 09:05 AM

Hi SpotCheckBilly,

Thanks for your reply! Attached are the results for the scan.

jontz

Attached Files



#4 SpotCheckBilly

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Posted 25 January 2009 - 07:34 PM

Hi jontz,

Sorry it took so long to get back to you. I've been having some problems with Firefox the last few days so I haven't had any Internet. :) I think I'm good to go now so let's have at it. :)

Please download SmitfraudFix (by S!Ri) to your Desktop.

Next, please download ATFCleaner by Atribune. Save it to your desktop.

Finally, please download Malwarebytes' Anti-Malware to your desktop. Note: Since you already have Malwarebytes Anti-Malware installed, simply run the updater, then close the program.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Close Malwarebytes Anti-Malware, Do Not run a scan just yet. We will shortly.
Please print out or copy these instructions to Notepad.

Portions of the removal process will be done in Safe Mode and the Internet will not be available.

Please Note that it is very important to work through all the Steps in the exact order in which they are presented. Read through the entire procedure and if there are any steps that you don't understand, ask your question(s) before moving on with the fixes.

====STEP: 1====

Boot your computer into Safe Mode.
  • If the computer is running, shut down Windows, then turn off the power.
  • Wait 30 seconds, then turn the computer on.
  • Start tapping the F8 key.
  • The Windows Advanced Options Menu appears. NOTE: If you begin tapping the F8 key too soon, some computers display a keyboard error message. To resolve this, restart the computer and try again.
  • Use the Up/Down arrow keys to highlight the Safe Mode option.
  • Press Enter.
  • The computer will complete bootup in Safe Mode.
  • Login on your usual account.
Once in Safe Mode,
  • Double-click the SmitfraudFix.exe .
  • Select option #2 - Clean by typing 2 Hit Enter.
  • Tool will run. Wait for disk cleanup to finish.
  • You will get the following prompt : Registry cleaning - Do you want to clean the registry?
  • Select Yes by typing Y.
  • Hit Enter.
    The tool will also check to see if wininet.dll is infected. If it is, and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file.
  • You will receive this prompt: Replace infected file ?
  • Select Yes by typing Y
  • Hit Enter.

    Please reboot into Windows "Normal Mode".

  • A log file named rapport.txt will be created in your root drive, typically Local Disk C: OR the partition where your operating system is installed.
====STEP: 2====

Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox and/or Opera browser
  • Click Firefox (and/or)[ Opera at the top and choose: Select All.
  • Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
====STEP: 3====

Close ALL open Windows / Programs / Folders.

Start Malwarebytes Anti-Malware
  • Once the program has loaded, select Perform Quick Scan.
  • Click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
    If Malware is found...
  • Be sure that >>there is a checkmark in the box next to every item in the list<<, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Please save it to your Desktop.
NOTE: Logs can be retrieved at a later date from the Malwarebytes' Anti-Malware main screen:
  • Launch Malwarebytes' Anti-Malware.
  • Click the Logs tab.
  • Double-click log-mm.dd.yyyy.txt.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

====STEP: 4====

In your next reply, please post:
  • c:\rapport.txt
  • The Malwarebytes Anti-Malware log
  • A new HijackThis log
Please do not attach the logs. Instead, copy/paste them into the message body. Thanks. -- SCB :thumbsup:
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'til I wound up poor and fat"
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#5 SpotCheckBilly

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Posted 22 February 2009 - 03:40 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the person that originated the topic.

Everyone else please begin a New Topic.
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"I was worried 'bout rich and skinny,
'til I wound up poor and fat"
- Delbert McClinton
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