Using XP (sp2), with wireless connection (PCMCIA card in laptop); no ISP, only hotmail account. Firefox is working fine (that's how I can get here!). Have Norton antivirus 2004 (up to date), and run Spybot and Adware SE Personal everyday.
I cannot access the www through IE6, and at the same time I cannot access my Hotmail account through Outlook Express. I've tried the Microsoft Discussion Groups without success - they directed me to Bleepingcomputer, Spyware/highjack section - and after getting a clean bill of heath from them, I was re-directed to this section.
The problem started after I downloaded an Automatic Update (Windows Installer 3.1) from Microsoft, rebooted, and the boot failed. Switched off power (pulled out plug!), rebooted, and boot was successful - apart from this IE6 and OE problem. Microsoft say I should not have had my Norton antivirus on when downloading an Update, which I did! I removed the Upadate through Control Panel, but made no difference.
Problem so far:
When I try to send/rx through OE I get:
'Unable to poll for new messages on your HTTP server. Account: 'Hotmail',
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029,
Error Number: 0x800CCC0E
Header download for the 'Inbox' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket
Error: 12029, Error Number: 0x800CCC0E'
When using IE6 I get 'The page cannot be displayed'.
'netsh Winsock reset' from START/RUN/CMD - It was OK
Ran 'Winsock fix' in Safe Mode - worked fine.
Ran various Spywares, Ad-Wares, Shredders, Norton antivirus all in in SafeMode, as well as HighjackThis. HighjackThis log came back with a clean bill of health from your Spyware/highjack ... forum. Redirected here.
I do not use Restore Points (but I might now!).
I use Firefox, but there are certain sites that demand IE, and IE is needed for Norton Updates as well as a few other updates. So IE seems necessary.
So HELP PLEASE.
Robert (trying to avoid a reformat job).