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IE6 and Outlook Express

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#1 sagara


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Posted 20 May 2005 - 02:41 AM


Using XP (sp2), with wireless connection (PCMCIA card in laptop); no ISP, only hotmail account. Firefox is working fine (that's how I can get here!). Have Norton antivirus 2004 (up to date), and run Spybot and Adware SE Personal everyday.

I cannot access the www through IE6, and at the same time I cannot access my Hotmail account through Outlook Express. I've tried the Microsoft Discussion Groups without success - they directed me to Bleepingcomputer, Spyware/highjack section - and after getting a clean bill of heath from them, I was re-directed to this section.

The problem started after I downloaded an Automatic Update (Windows Installer 3.1) from Microsoft, rebooted, and the boot failed. Switched off power (pulled out plug!), rebooted, and boot was successful - apart from this IE6 and OE problem. Microsoft say I should not have had my Norton antivirus on when downloading an Update, which I did! I removed the Upadate through Control Panel, but made no difference.

Problem so far:

When I try to send/rx through OE I get:

'Unable to poll for new messages on your HTTP server. Account: 'Hotmail',
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029,
Error Number: 0x800CCC0E

Header download for the 'Inbox' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket
Error: 12029, Error Number: 0x800CCC0E'

When using IE6 I get 'The page cannot be displayed'.

I've tried:

'netsh Winsock reset' from START/RUN/CMD - It was OK

Ran 'Winsock fix' in Safe Mode - worked fine.

Ran various Spywares, Ad-Wares, Shredders, Norton antivirus all in in SafeMode, as well as HighjackThis. HighjackThis log came back with a clean bill of health from your Spyware/highjack ... forum. Redirected here.

I do not use Restore Points (but I might now!).

I use Firefox, but there are certain sites that demand IE, and IE is needed for Norton Updates as well as a few other updates. So IE seems necessary.



Robert (trying to avoid a reformat job).

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#2 sagara

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Posted 20 May 2005 - 09:03 PM

This Problem had 'gone'. Did a reinstall of XP under 'Repair' (leaves all your programs untouched), reinstalled sp2 and downloaded all the Automatic Updates - still the same problem. But in IE6 I looked in TOOLS/INTERNET OPTIONS/CONNECTIONS/LAN SETTINGS and noticed that PROXY SERVER box was ticked. Unticked it. Now all is OK!!! :thumbsup:

#3 KoanYorel


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Posted 21 May 2005 - 04:19 AM

Nice to see you have your system back in running order.

And thanks for telling us how you accomplished it.
It may help another with a similar problem.


The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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