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can someone explain this virtuemonde virus?


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2 replies to this topic

#1 davislove

davislove

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Posted 04 January 2009 - 05:21 PM

I'm having the same problems that many people are. No AVG updates, blocked helpful websites, pop ups, virus keeps returning, etc.

On a scale of 1-10 with ten being the greatest. How difficult is this to remove?

Is it wise to piggyback on another persons thread and hope it fixes your problems as well?

Thanks for listening, I had to vent a bit.

keep up the good work

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#2 extremeboy

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Posted 04 January 2009 - 05:30 PM

Hello Davislove and welcome to BC!

Is it wise to piggyback on another persons thread and hope it fixes your problems as well?

No. Some fixes are specifically designed for that person and if you try it out it may damage your computer. Even if you have similar problems or even log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. This warning I give is usually for people that post in the HJT-Malware removal forum as we use stronger tools over there when dealing with persistent infections. Even in the Am I Infected forum some tools you shouldn't run because you do not have that specific infection running them may cause some trouble in the stability of your machine as well.

Virtumonder sometimes can be removed by Malwarebytes Anti-Malware, sometimes not and require other tools :thumbsup:

We will start off with MBAM.

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post back with the results when you are done.

With Regards,
Extremeboy
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#3 Orange Blossom

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Posted 04 January 2009 - 07:24 PM

Hello davislove,

You already have a topic in the HiJack This forum: http://www.bleepingcomputer.com/forums/t/190394/serious-problems/ Please be patient as stated in the second response to your misplaced log; the team WILL get to you.

To avoid confusion, this topic is now closed.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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