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red circle/white x and Can't update or run Mcafee


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2 replies to this topic

#1 Bob Alm

Bob Alm

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Posted 04 January 2009 - 04:12 PM

I have a red cirlce with a white x on my task bar that is new. I can't "fix " macafee or update it. When I reinsatl Mcafee it does everything but the virus part and won't open. I've also got a "down load error:76556" error. My computer is using vista.
Thank you

DDS (Version 1.1.0) - NTFSx86 NETWORK
Run by Kyle at 15:55:22.89 on Sun 01/04/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2045.1601 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\helppane.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Users\Kyle\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uWindow Title = Internet Explorer provided by Dell
uStart Page = hxxp://www.nfl.com/
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6070720
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - c:\program files\aim toolbar\aimtb.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [VolPanel] "c:\program files\creative\sound blaster x-fi\volume panel\VolPanlu.exe" /r
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [<NO NAME>]
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [SpiralFrog] c:\program files\spiralfrog\Spiralfrog.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [%PROVIDERID%] "bin\sprtcmd.exe" /P %PROVIDERID%
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
StartupFolder: c:\users\kyle\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\kyle\appdata\roaming\microsoft\windows\start menu\programs\startup\OneNote Table Of Contents.onetoc2
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\$mcins~1.lnk - c:\windows\system32\cmd.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &AIM Toolbar Search - c:\programdata\aim toolbar\ietoolbar\resources\en-us\local\search.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dll
IE: {0b83c99c-1efa-4259-858f-bcb33e007a5b} - {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: internet
Trusted Zone: mcafee.com

============= SERVICES / DRIVERS ===============

S4 0187621231101386mcinstcleanup;McAfee Application Installer Cleanup (0187621231101386);c:\users\kyle\appdata\local\temp\018762~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\users\kyle\appdata\local\temp\018762~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-11 24652]

=============== Created Last 30 ================

2009-01-04 15:51 1,235 a------- c:\windows\system32\Config.MPF
2009-01-04 15:45 143,360 a------- c:\windows\system32\dunzip32.dll
2009-01-04 15:24 <DIR> --d----- c:\users\kyle\appdata\roaming\McAfee
2009-01-04 11:42 <DIR> --d----- c:\windows\pss
2009-01-03 14:43 <DIR> --d----- c:\users\kyle\appdata\roaming\Malwarebytes
2009-01-03 14:43 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-03 14:43 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-03 14:43 <DIR> --d----- c:\programdata\Malwarebytes
2009-01-03 14:43 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-03 14:43 <DIR> --d----- c:\progra~2\Malwarebytes
2009-01-03 14:21 <DIR> --d----- C:\SDFix
2008-12-31 17:27 <DIR> --d----- c:\programdata\Spybot - Search & Destroy
2008-12-31 17:27 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2008-12-31 17:27 <DIR> --d----- c:\progra~2\Spybot - Search & Destroy
2008-12-26 11:47 107,368 a------- c:\windows\system32\GEARAspi.dll
2008-12-26 11:47 15,464 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2008-12-26 11:46 <DIR> --d----- c:\program files\iPod
2008-12-26 11:46 <DIR> --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-26 11:46 <DIR> --d----- c:\program files\iTunes
2008-12-26 11:46 <DIR> --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-26 11:46 <DIR> --d----- c:\program files\Bonjour
2008-12-26 11:44 <DIR> --d----- c:\programdata\Apple Computer
2008-12-26 11:42 <DIR> --d----- c:\programdata\Apple
2008-12-11 17:37 <DIR> --d----- c:\program files\common files\Software Update Utility
2008-12-11 17:37 <DIR> --d----- c:\programdata\AIM Toolbar
2008-12-11 17:37 <DIR> --d----- c:\program files\AIM Toolbar
2008-12-11 17:37 <DIR> --d----- c:\progra~2\AIM Toolbar
2008-12-11 17:37 <DIR> --d----- c:\programdata\acccore
2008-12-11 17:37 <DIR> --d----- c:\progra~2\acccore
2008-12-10 15:10 2,048 a------- c:\windows\system32\tzres.dll
2008-12-09 19:14 296,960 a------- c:\windows\system32\gdi32.dll
2008-12-09 19:14 28,672 a------- c:\windows\system32\Apphlpdm.dll
2008-12-09 19:14 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2008-12-09 19:14 2,927,104 a------- c:\windows\explorer.exe
2008-12-09 19:13 827,392 a------- c:\windows\system32\wininet.dll
2008-12-09 19:13 2,868,736 a------- c:\windows\system32\mf.dll
2008-12-09 19:13 996,352 a------- c:\windows\system32\WMNetMgr.dll
2008-12-09 19:13 94,720 a------- c:\windows\system32\logagent.exe

==================== Find3M ====================

2008-12-26 11:43 143,360 a------- c:\windows\inf\infstrng.dat
2008-12-26 11:43 51,200 a------- c:\windows\inf\infpub.dat
2008-12-26 11:43 86,016 a------- c:\windows\inf\infstor.dat
2008-11-25 16:57 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-11-20 17:41 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2008-11-07 14:23 32,000 a------- c:\windows\system32\drivers\usbaapl.sys
2008-10-31 22:44 52,736 a------- c:\windows\apppatch\iebrshim.dll
2008-10-31 22:44 2,154,496 a------- c:\windows\apppatch\AcGenral.dll
2008-10-31 22:44 541,696 a------- c:\windows\apppatch\AcLayers.dll
2008-10-31 22:44 460,288 a------- c:\windows\apppatch\AcSpecfc.dll
2008-10-31 22:44 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2008-10-21 22:57 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2008-10-21 00:25 1,645,568 a------- c:\windows\system32\connect.dll
2008-10-19 16:52 174 a--sh--- c:\program files\desktop.ini
2008-10-19 16:40 665,600 a------- c:\windows\inf\drvindex.dat
2008-10-19 16:27 101,888 a------- c:\windows\system32\ifxcardm.dll
2008-10-19 16:27 82,432 a------- c:\windows\system32\axaltocm.dll
2008-10-16 15:56 1,524,736 a------- c:\windows\system32\wucltux.dll
2008-10-16 15:55 83,456 a------- c:\windows\system32\wudriver.dll
2008-10-16 14:08 162,064 a------- c:\windows\system32\wuwebv.dll
2008-10-16 13:56 31,232 a------- c:\windows\system32\wuapp.exe
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2007-07-20 03:31 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 15:56:27.57 ===============

Attached Files



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#2 KoanYorel

KoanYorel

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Posted 17 January 2009 - 02:30 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 21 January 2009 - 01:01 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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