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problems after virus


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#1 rfearo

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Posted 04 January 2009 - 01:45 PM

Hello all,



First time posting here and hope someone can help. After a severe virus infestation a few days ago I have cleansed my computer (I think) using a battery of anti-spyware, virus, and malware utilities. I have also defragged a few times and used the check disk utilities. I have also used Tune-up 1 click maintenance which claimed to have sorted and fixed a variety of problems. However, my computer is still not running as well as it was, and I was considering using the System Restore utility. However, although there are a number of dates highlighted in the calendar box prior to getting the virus, the only one that it will let me restore to is the same day I received the virus, and I'm not sure if the time stamp for the restore is before or after the virus. Can anyone help me?



Thanks in advance.

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#2 ePost

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Posted 04 January 2009 - 01:55 PM

Well, even though you did a lot it seems that some malware is still present in your PC. Follow these guidelines - link: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

And if you still have problems then post a copy of your logs in a new thread in here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

#3 hamluis

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Posted 04 January 2009 - 01:57 PM

Hi :thumbsup:.

The only way to be sure that the system is clean (which should be the priority) is, IMO, to do a clean install.

The problem is that various files may have been damaged by either the infection itself or steps taken to remove infected files and there is no way (known by me) that a user can ascertain what damage has occurred and the extent of such damage.

You could try running sfc /scannow, which is a tool designed to replace missing/damaged system files.

LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html

You could also try doing a repair install, which will replace all the system files. Again, this is not necessarily guaranteed to be effective in certain situations...it's just one of the things a user can try.

How to perform a repair installation of Windows XP if Internet Explorer 7 is installed - http://support.microsoft.com/?kbid=917964

How to Perform a Windows XP Repair Install - http://www.michaelstevenstech.com/XPrepairinstall.htm

I don't use SR (I rely on systematic backup disk images), so someone else can give you some thoughts on that.

Louis

#4 rfearo

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Posted 04 January 2009 - 02:28 PM

Thanks for the advice. I'll give it a shot. Any idea why I can't click on the highlighted dates in the System Restore utility?

#5 ePost

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Posted 04 January 2009 - 02:39 PM

Yes. I have a suggestion: malware. You could also run a full scan with the two best freeware anti-malware scanners on the marked today. Run them one by one - full scan. Both can remove what they find:

Malwarebytes' Anti-Malware - download link: http://www.malwarebytes.org/mbam.php
SUPERAntiSpyware - download link: http://www.superantispyware.com/superantis...efreevspro.html

You should keep them. They really are the best that no money can buy. :thumbsup:

Edited by ePost, 04 January 2009 - 03:01 PM.


#6 ePost

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Posted 04 January 2009 - 03:00 PM

I forgot to mention all these fine online scanners. They will definitely take out the malware for you as well: http://www.bleepingcomputer.com/blogs/usas...?showentry=1252




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