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HP laptop reboots


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#1 thmobiletronics

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Posted 04 January 2009 - 11:07 AM

I have an HP compaq nx6325 with AMD turion running XP Pro. I thought I had a hard drive going. Screen will go blank then a blue DOS type screen with a lot of text but flashes too quick to read, then it would reboot. On reboot I can work for 10 nor 15 minutes before it happens again. On the third or fourth boot it just freezes. I am able to boot in safe mode and use all programs.
Browsing through the forums, it seems similar to SP3 problems but not exact.
Any suggestions?
I have run Adaware, AVG & Spybot. All seemed to just find the usual cookies ect. Spybot did find a Smitfraud and healed it (I'm pretty sure). Should I uninstall SP3?
Thanks

Edited by thmobiletronics, 04 January 2009 - 11:10 AM.


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#2 PropagandaPanda

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Posted 04 January 2009 - 11:22 AM

Hello thmobiletronics.

Let's increase the time the Blue Screen stays so we can read it.

How to Disable Automatic Restart to Diagnose BSOD
Change these settings if your Blue Screen of Death passes too quickly for you to record the data.
  • When you boot your machine, press F8 after hearing the beep to list the startup options, exactly as you would if you were trying to enter Safe Mode.
  • Select Disable Automatic Restart on System Failure, as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please record all the data under "Technical Information:".

With Regards,
The Panda

#3 DaChew

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Posted 04 January 2009 - 11:22 AM

Have you downloaded and installed(or tried) any software from limewire or other P2P sources, I had this exact same problem with a clients laptop, it was so bad it was blue screening and rebooting in normal bootup but working in safe mode.

I originally thought it was a hardware/driver failure but a reinstall of windows fixed everything

edit out cureit reccomendation

Edited by DaChew, 04 January 2009 - 11:23 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#4 thmobiletronics

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Posted 04 January 2009 - 11:56 AM

Is this what you need? There was no message at the top.
0x0000008E (0xc0000005,0xee575b3a,0xeba6c7e8,0x00000000)

#5 PropagandaPanda

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Posted 04 January 2009 - 12:04 PM

Hello.

That would be the main part.

Was there a driver listed under the "STOP" message? If so, please tell us what that says.

In the example above, MountMgr.sys was the driver.

With Regards,
The Panda

#6 thmobiletronics

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Posted 04 January 2009 - 01:01 PM

Panda,
Thank you for you patience
Message under stop is as follows.

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance.

#7 PropagandaPanda

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Posted 04 January 2009 - 01:21 PM

Hello.

Let's try uninstalling SP3, like you suggested originally.

With Regards,
The Panda

#8 thmobiletronics

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Posted 04 January 2009 - 02:22 PM

Panda,
SP3 uninstall complete but BSOD still there.
I'm taking a break for now but appreciate your help.
I'll post later for more assistance.
Thank you so much
Tim




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