Please download and perform a Quick Scan
with Malwarebytes Anti-Malware
following the instructions provided in that link.
Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a Direct Disk Access (DDA) driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended
so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails. If you cannot use or complete a scan in normal mode, then perform a Quick Scan
in safe mode.
After reboot, click the Logs
tab and copy/paste the contents of the new report in your next reply.
-- If you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save mbam-setup.exe
to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.