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Anitvirus 2010

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3 replies to this topic

#1 king7859


  • Members
  • 1 posts
  • Local time:09:36 AM

Posted 03 January 2009 - 08:22 PM

Antivirus 2010 is on my computer and I have tried to unistall it with no success. I followed the steps using the SmitFraudFix and the Malwarebytes' Anti-Malware but still can't get rid of it.

DDS (Version 1.1.0) - NTFSx86
Run by JOE at 19:04:28.85 on Sat 01/03/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.255.12 [GMT -6:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Documents and Settings\All Users\Application Data\AV2010\AV2010.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Sprint\Sprint SmartView\SprintSV.exe
C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
C:\Program Files\Sprint\Sprint SmartView\SwiApiMuxCdma.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\JOE\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = iexplore
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uURLSearchHooks: DefaultSearchHook Class: {c94e154b-1459-4a47-966b-4b843befc7db} - c:\program files\asksearch\bin\DefaultSearch.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Sprint SmartView] "c:\program files\sprint\sprint smartview\SprintSV.exe" -a
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Gamma Loader] "c:\documents and settings\all users\application data\SysLoader.exe" /adjustment
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
StartupFolder: c:\docume~1\joe\startm~1\programs\startup\iwinde~1.lnk - c:\documents and settings\all users\application data\iwin games\desktopalerts\DesktopAlerts.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
TCP: {DEC1FA1F-1517-4F69-BB37-8742D75392B7} =
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

============= SERVICES / DRIVERS ===============

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-1-3 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090103.021\NAVENG.SYS [2009-1-3 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090103.021\NAVEX15.SYS [2009-1-3 876112]
R4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-2-18 149352]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-2-18 149352]
R4 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-2-18 149352]
S3 ati2mpaa;ati2mpaa;c:\windows\system32\drivers\ati2mpaa.sys [2008-11-8 281856]
S4 iWinGamesInstaller;iWinGamesInstaller;c:\program files\iwin games\iWinGamesInstaller.exe [2008-9-9 78104]

=============== Created Last 30 ================

2009-01-03 16:43 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-01-03 16:38 <DIR> --d----- c:\docume~1\joe\applic~1\Malwarebytes
2009-01-03 16:38 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-03 16:38 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-03 16:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-03 16:37 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-03 15:03 <DIR> --d----- c:\windows\system32\N360_BACKUP
2009-01-03 14:43 <DIR> --d----- c:\program files\Norton 360
2009-01-03 14:41 123,952 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-03 14:41 60,800 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-03 14:41 10,563 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-03 14:41 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-03 14:40 <DIR> --d----- c:\program files\Symantec
2009-01-03 14:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec
2009-01-03 14:10 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-01-03 14:06 <DIR> --d----- c:\docume~1\joe\applic~1\Symantec
2009-01-03 13:44 <DIR> --d----- c:\documents and settings\all users\Symantec Temporary Files
2009-01-03 10:17 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AV2010
2009-01-03 10:17 265,728 a------- c:\docume~1\alluse~1\applic~1\SysLoader.exe
2009-01-02 14:33 <DIR> --d----- c:\docume~1\joe\applic~1\Unity
2009-01-02 14:25 <DIR> --d----- c:\program files\Unity
2008-12-31 13:43 <DIR> --d----- c:\docume~1\joe\applic~1\SecretIslandEng
2008-12-30 13:00 <DIR> --d----- c:\documents and settings\joe\Freeze Tag - Dream Machine
2008-12-28 09:14 <DIR> --d----- c:\program files\Monster Quest
2008-12-28 08:49 <DIR> --d----- c:\docume~1\joe\applic~1\Suspects and Clues Prefs
2008-12-28 08:49 <DIR> --d----- c:\docume~1\joe\applic~1\Suspects and Clues Players
2008-12-28 08:49 <DIR> --d----- c:\docume~1\joe\applic~1\Spinapse
2008-12-28 08:49 <DIR> --d----- c:\docume~1\joe\applic~1\IOMediaSupport6SZZ001s
2008-12-26 15:44 <DIR> --d----- c:\program files\The Weather Channel FW
2008-12-26 15:44 <DIR> --d----- c:\program files\AskSearch
2008-12-24 23:26 66,728 a------- c:\docume~1\joe\applic~1\GDIPFONTCACHEV1.DAT
2008-12-24 11:40 <DIR> --d----- c:\docume~1\joe\applic~1\Bigfish Ashtons Family Resort
2008-12-24 11:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Bigfish Ashtons Family Resort
2008-12-22 17:16 <DIR> --d----- c:\docume~1\joe\applic~1\Cat's Eye Games
2008-12-22 11:36 <DIR> --d----- C:\My Games
2008-12-22 11:35 <DIR> --d----- C:\users
2008-12-22 11:34 <DIR> --d----- c:\program files\RealArcade
2008-12-20 14:46 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PlayPond
2008-12-19 17:54 <DIR> --d----- c:\program files\Yahoo!
2008-12-19 17:54 <DIR> --d----- c:\program files\Shockwave.com
2008-12-18 08:57 <DIR> --d----- c:\program files\Burger Island 2 - The Missing Ingredients
2008-12-18 08:45 <DIR> --d----- c:\program files\Mystery P.I. - The New York Fortune
2008-12-17 12:41 <DIR> --d----- c:\program files\common files\SWF Studio
2008-12-17 12:41 <DIR> --dsh--- c:\docume~1\joe\applic~1\.#
2008-12-17 12:40 <DIR> --d----- c:\program files\Burger Island 2 - The Missing Ingredient
2008-12-17 10:07 <DIR> --d----- c:\docume~1\joe\applic~1\World-LooM
2008-12-17 10:07 4,096 a------- c:\windows\d3dx.dat
2008-12-17 06:14 268,648 a------- c:\windows\system32\mucltui.dll
2008-12-17 06:14 208,744 a------- c:\windows\system32\muweb.dll
2008-12-17 06:14 27,496 a------- c:\windows\system32\mucltui.dll.mui
2008-12-16 18:30 <DIR> --d----- c:\program files\County Fair
2008-12-16 08:51 <DIR> --d----- c:\program files\Netflix
2008-12-13 15:50 <DIR> --d----- c:\program files\KingsIsle Entertainment
2008-12-12 17:12 <DIR> --d----- c:\docume~1\joe\applic~1\Home Sweet Home Christmas
2008-12-10 02:57 247,326 -c------ c:\windows\system32\dllcache\strmdll.dll
2008-12-09 08:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sandlot Games
2008-12-09 08:44 <DIR> --d----- c:\program files\Amazing_Finds
2008-12-05 09:26 2,036,576 a------- c:\windows\system32\D3DCompiler_40.dll
2008-12-05 09:26 452,440 a------- c:\windows\system32\d3dx10_40.dll
2008-12-05 09:26 4,379,984 a------- c:\windows\system32\D3DX9_40.dll
2008-12-05 09:26 514,384 a------- c:\windows\system32\XAudio2_3.dll
2008-12-05 09:26 70,992 a------- c:\windows\system32\XAPOFX1_2.dll
2008-12-05 09:26 235,856 a------- c:\windows\system32\xactengine3_3.dll
2008-12-05 09:26 23,376 a------- c:\windows\system32\X3DAudio1_5.dll
2008-12-05 09:25 <DIR> --d-h--- c:\windows\msdownld.tmp

==================== Find3M ====================

2009-01-03 15:54 2,276 a------- c:\windows\system32\tmp.reg
2008-12-12 00:57 78,336 a------- c:\windows\system32\Agent.OMZ.Fix.exe
2008-11-21 20:58 90,643 a------- c:\windows\hpiins01.dat
2008-11-09 10:55 2,678 a------- c:\windows\java\packages\data\CWXFTFN1.DAT
2008-11-09 10:55 2,678 a------- c:\windows\java\packages\data\ZNXFBL7T.DAT
2008-11-09 10:55 2,678 a------- c:\windows\java\packages\data\GRLRZZTJ.DAT
2008-11-09 10:55 2,678 a------- c:\windows\java\packages\data\XB1B5VR9.DAT
2008-11-09 10:55 2,678 a------- c:\windows\java\packages\data\PJ1F13RD.DAT
2008-11-09 10:33 87,263 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-11-09 09:07 155,995 a------- c:\windows\java\packages\E7H7HV97.ZIP
2008-11-09 09:07 2,232 a------- c:\windows\java\packages\data\R93X73TV.DAT
2008-11-09 08:41 21,640 a------- c:\windows\system32\emptyregdb.dat
2008-10-23 07:01 283,648 a------- c:\windows\system32\gdi32.dll
2008-10-16 04:37 659,456 a------- c:\windows\system32\wininet.dll
2008-10-15 11:56 61,440 a------- c:\windows\system32\pxfhwmcp.dll
2008-10-15 11:56 32,408 a------- c:\windows\system32\PCTINDIS5.sys
2008-10-15 11:56 138,016 a------- c:\windows\system32\PCTIN50.dll

============= FINISH: 19:05:42.57 ===============

Attached Files

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#2 Hoov


  • Malware Response Team
  • 3,519 posts
  • Location:Mikado Michigan
  • Local time:11:36 AM

Posted 15 January 2009 - 10:53 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 Hoov


  • Malware Response Team
  • 3,519 posts
  • Location:Mikado Michigan
  • Local time:11:36 AM

Posted 19 January 2009 - 05:17 PM

if you still need help, please post something here to let me know you are still interested. If I don't hear anything in the next couple days, then this thread will be closed.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

Posted Image

#4 Hoov


  • Malware Response Team
  • 3,519 posts
  • Location:Mikado Michigan
  • Local time:11:36 AM

Posted 27 January 2009 - 11:51 AM

This thread is closed due to inactivity.
If you need this topic reopened, please send me or another moderator a PM. This applies to the thread originator only, all others start a new thread.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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