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Nasty Virus


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3 replies to this topic

#1 mypanhead147

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Posted 03 January 2009 - 08:01 PM

My sons computer has windows xp and runs Norton Anti Virus. He has a Virus that is stopping him from getting on the internet so he can have Norton fix the problem and wont let him run anti virus program on the computer. At first it was putting up random websites on his computer and it gets worse every time he turns it on. Would crashing it out and putting the Operating System and everything back in work? Norton says if he cant get on the internet they cant fix it. Any help would be appreciated, if crashing it would help how would i do that?

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 garmanma

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Posted 03 January 2009 - 08:53 PM

Do you have access to a different computer and a thumb drive or CD burner?
If so,
----------------------------


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 mypanhead147

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Posted 04 January 2009 - 02:00 PM

ok..we followed all the instructions and it did get rid of all the virus on my sons computer..tried to send the report off of his computer but he cant get on the internet now to send it..he gets a error self-registration Error:c:/windows/system32/Macro/Med?Flash,oxc I assume this file was corrupted by the virus? He cant get on the internet now so we can send the report from that computer..do we need to run his operating system disc to fix this ?

#4 garmanma

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Posted 04 January 2009 - 03:48 PM

You still have some lurking about
----------------------------------------------


Please reboot the computer
Open MBAM and click click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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