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Need help with reformating hard drive


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#1 DRU587

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Posted 03 January 2009 - 04:46 PM

Hello,

I've been instructed to seek help here after the decision was made to to do a full format and reinstall of my hard drive.

Here is the previous thread where it was discovered that I had a serious rootkit:

http://www.bleepingcomputer.com/forums/t/187054/trojandnschanger/

I'm not sure how to perform a full format and reinstall, and so I've come here seeking someone's help on the best way to go about it. I've also discovered that when I purchased my laptop (Dell Inspiron 600m), it did not come with a operating system CD for reinstallation. Not sure if this will cause a problem, but just wanted you to have a heads up.

Also, I'm unsure of a few things when it comes to doing a full format and reinstall. Will I be able to keep any of the documents (such as pictures, papers, etc.), favorites, or settings I have on my laptop currently?

Thanks in advance for any help.

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#2 Andrew

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Posted 03 January 2009 - 04:53 PM

A reformat and reinstall will wipe out all data currently exisiting on the hard drive in question. You must back up to another storage medium (like a DVD, USB flash drive, or external hard drive) all files, settings, and data you want or need to keep.

Did your laptop come with any CD's at all? Many manufaturers provide recovery CD's rather than full installation CD's. You may be able to contact Dell and have them mail you a new CD. The recovery CD will perform a full reformat and reinstallation of Windows for you.

#3 DRU587

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Posted 03 January 2009 - 08:15 PM

Well, I am at home for the holidays, and the majority of my computer stuff is back in my apartment at school. I was digging through my room looking for stuff however, and came across a piece of paper that says, "Your new computer does not require an operating system CD or drivers CDs. Instead, if you ever need to reinstall your software, use one of the following methods:

1) Microsoft Windows System Restore: returns your computer to an earlier operating state without affecting data files.

2) Dell PC Restore: returns your computer to its original operating state.

It then goes on to say to learn more about obtaining a copy of your operating system CD or drivers for your computer, visit support.dell.com/pcrt

Would the PC Restore it mentions on that website work for doing a full reformat and reinstall?

#4 usasma

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Posted 04 January 2009 - 08:46 AM

Yes, the Dell PC Restore will wipe your hard drive and will install a fresh copy of Windows. All of the data on the drive will be wiped.
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