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Cleaning up laptop


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#1 Jasonmuk

Jasonmuk

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Posted 03 January 2009 - 03:45 PM

Hello all.
The brother in law asked me to clean his laptop up for him, so far i have installed eset nod32 which found 8 problems and i have also used Malwarebytes anti-malware which seemed to remove the spyware infection banner from the desktop but probably not from deep down, so i'm passing the rest over to those who know best...!!!

Thanks.....
Here is the Hijackthis log...


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:49:07, on 03/01/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\STDSB.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Documents and Settings\Ellis\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (file missing)
O2 - BHO: (no name) - {0846276E-4539-F77E-477A-1EF23204BFBA} - (no file)
O2 - BHO: (no name) - {0A1C8A5D-9929-2FC4-9A72-0FFCEC2D7347} - (no file)
O2 - BHO: (no name) - {0E368392-AD4F-5461-2A9A-288167712596} - (no file)
O2 - BHO: (no name) - {16B05DC6-B860-235A-E7C1-ABDA898678EE} - (no file)
O2 - BHO: (no name) - {1EB9A5C3-8BE0-1184-BF52-28550086EC10} - (no file)
O2 - BHO: (no name) - {1FA74F44-BE14-6F79-094E-4760D87A1B13} - (no file)
O2 - BHO: (no name) - {209F8E8B-6292-6C42-3CE2-9DCDECC213E7} - (no file)
O2 - BHO: (no name) - {2B7E95AD-F49A-B2B2-7702-10D4ABFF9B32} - (no file)
O2 - BHO: (no name) - {3D2ACA16-3F1C-BF97-6524-0F7072E1E895} - (no file)
O2 - BHO: (no name) - {46034628-821C-05B4-C227-B5A0FC40FCAF} - (no file)
O2 - BHO: (no name) - {53C401D0-C173-7E8D-D257-350927DE1763} - (no file)
O2 - BHO: (no name) - {570A9ABC-3DEC-8AF2-66E8-9567944E201C} - (no file)
O2 - BHO: (no name) - {595E7E6F-2779-C942-CAB8-55911996604D} - (no file)
O2 - BHO: (no name) - {66BE36B4-FD1C-B850-4827-ECA932D53C44} - (no file)
O2 - BHO: (no name) - {68454196-47E8-C18D-A500-7C44E2066D18} - (no file)
O2 - BHO: (no name) - {783B9D22-B9F2-EDFC-3D2B-4F6A3D1BCF1B} - (no file)
O2 - BHO: (no name) - {7A97DD77-2070-7617-3461-0E4D0FF7624D} - (no file)
O2 - BHO: (no name) - {81BC3EBA-35E5-E622-0BAD-7095B849C484} - (no file)
O2 - BHO: (no name) - {88B9E4D2-1DFD-E365-CABB-E7124F455F33} - (no file)
O2 - BHO: (no name) - {9291DF23-029D-DC8D-B7E6-64BEFF3F25AF} - (no file)
O2 - BHO: (no name) - {97AB2DB6-2797-5E66-F69B-1C10B62342C2} - (no file)
O2 - BHO: (no name) - {9B936827-936D-A301-874F-BB34B7DB33C5} - (no file)
O2 - BHO: (no name) - {A7965648-2D3D-951F-7592-B85CE722DB02} - (no file)
O2 - BHO: (no name) - {A927D1F4-E735-581F-E8AF-CE5C50848FE7} - (no file)
O2 - BHO: (no name) - {A98BEA99-7B4B-FA3E-03F1-10C3D1AE7212} - (no file)
O2 - BHO: (no name) - {B8830155-DABD-263E-9DB0-B251233F575C} - (no file)
O2 - BHO: Class - {B9B28B37-0877-7E49-286C-63D980817566} - C:\WINDOWS\ipox.dll (file missing)
O2 - BHO: (no name) - {BAC8C44D-2112-AF01-7896-5BA9C152A8BC} - (no file)
O2 - BHO: (no name) - {C7E432B3-827D-F05D-1512-2D9B010AAF54} - (no file)
O2 - BHO: (no name) - {CC67ADD3-8236-844B-5732-907E26BCF629} - (no file)
O2 - BHO: (no name) - {D6F96C8F-4512-A517-5DA8-FB1C35C3D1C0} - (no file)
O2 - BHO: (no name) - {E570DCA4-C521-2B7F-EB9D-E2F8DD25DF6B} - (no file)
O2 - BHO: (no name) - {E92EFA08-05B6-5902-325B-EF61C5EC29A7} - (no file)
O2 - BHO: (no name) - {EA196353-618C-D58B-907A-4C6567ABB42B} - (no file)
O2 - BHO: (no name) - {F6F49380-F6BB-3D04-920B-C960D86C67BC} - (no file)
O2 - BHO: (no name) - {FF756452-2FA2-7C43-6CAF-070E594D543C} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [STDSB] C:\WINDOWS\System32\STDSB.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'Default user')
O4 - Global Startup: Update Agent.lnk = ?
O8 - Extra context menu item: Wanadoo Search - file://C:\Program Files\WANADOO1\Cache\SelectedContextSearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

--
End of file - 7563 bytes

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#2 Taz71498

Taz71498

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Posted 14 January 2009 - 08:37 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.
Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE

Also, since you already ran Malwarebytes, could you get that log and post it back here for me.




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