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NT Authority\System Shutdown problem and helper.dll problem among others


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#1 sknott

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Posted 03 January 2009 - 02:09 PM

Hello,

My mother was using my computer and she keeps going to this website that downloads malware (yeah, she not going to go on this website anymore... lol) on my computer. I have dealt with this several times and now I have a few things on my computer that I cannot seem to get rid of.

I had over 32 malware on my computer and managed to get rid of those. However, I am still having the NT Authority\System shutdown problem upon using my computer from hibernation. Also, whenever I reboot, I get the helper.dll in the common folder upon startup. I may or may not have other problems also.

I really appreciate anyone who can help me.
Thanks in advance.

DDS (Version 1.1.0) - NTFSx86
Run by Steffi at 14:04:04.37 on Sat 01/03/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.959.300 [GMT -5:00]

AV: ESET NOD32 Antivirus 3.0 *On-access scanning enabled* (Updated)
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)
FW: Norton Internet Worm Protection *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Documents and Settings\Steffi\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Steffi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Steffi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Steffi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\Steffi\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Steffi\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: NoExplorer - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [Google Update] "c:\documents and settings\steffi\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
StartupFolder: c:\docume~1\steffi\startm~1\programs\startup\ding!.lnk - c:\program files\southwest airlines\ding\Ding.exe
StartupFolder: c:\docume~1\steffi\startm~1\programs\startup\vongot~1.lnk - c:\program files\vongo\Tray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: Copy to Semagic - c:\program files\semagic\copy.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Semagic - c:\program files\semagic\link.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: microsoft.com\update
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SEH: {CB0A0B68-3F3C-61D2-A901-8381E131D211} - No File

============= SERVICES / DRIVERS ===============

R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2008-7-1 34312]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-19 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080912.002\naveng.sys [2008-9-12 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080912.002\navex15.sys [2008-9-12 873552]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-7-19 169632]
R4 ekrn;Eset Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2008-7-1 468224]
R4 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-7-19 192160]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-9-27 116464]
S3 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-9-27 1813232]

============== File Associations ===============

inifile=%SystemRoot%\System32\NOTEPAD.EXE %1"

=============== Created Last 30 ================

2009-01-01 19:42 <DIR> --d----- c:\program files\ESET
2009-01-01 19:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-01-01 19:04 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-01-01 19:04 <DIR> --d----- c:\docume~1\steffi\applic~1\SUPERAntiSpyware.com
2009-01-01 18:28 <DIR> --d----- c:\temp\REX81
2009-01-01 18:28 <DIR> --d----- c:\windows\system32\xn
2009-01-01 18:28 <DIR> --d----- c:\windows\system32\p2
2009-01-01 18:28 <DIR> --d----- c:\temp\1cb
2009-01-01 18:28 <DIR> --d----- C:\Temp
2008-12-18 22:32 <DIR> --d----- c:\program files\iTunes
2008-12-18 22:32 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll

==================== Find3M ====================

2008-12-13 01:40 3,593,216 -------- c:\windows\system32\dllcache\mshtml.dll
2008-11-07 14:23 32,000 a------- c:\windows\system32\drivers\usbaapl.sys
2008-10-30 21:21 92,819 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-10-24 06:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-10-16 14:13 1,809,944 a------- c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:12 561,688 a------- c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 14:06 268,648 a------- c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 a------- c:\windows\system32\muweb.dll
2008-10-16 08:11 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-10-16 08:11 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-10-15 11:34 337,408 -------- c:\windows\system32\dllcache\netapi32.dll
2008-10-15 02:06 633,632 -------- c:\windows\system32\dllcache\iexplore.exe
2008-10-15 02:04 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2007-10-29 21:36 836 a------- c:\docume~1\steffi\applic~1\wklnhst.dat
2007-09-06 12:28 1,097,728 a------- c:\documents and settings\steffi\iTunesMobileDevice.dll
2007-05-30 22:17 3,655,608 a------- c:\program files\FLV PlayerRCATSetup.exe
2007-05-30 22:17 25,990,392 a------- c:\program files\FLV PlayerRCSetup.exe
2006-12-09 01:34 22 a--sh--- c:\windows\sminst\HPCD.sys
2007-03-09 02:12 27,648 a--sh--- c:\windows\system32\AVSredirect.dll

============= FINISH: 14:04:47.60 ===============

Attached Files



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#2 KoanYorel

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Posted 14 January 2009 - 01:57 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 18 January 2009 - 10:49 AM

Due to the lack of feedback this Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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