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Search engine hijack issues, unable to update Windows, AVG, Malwarebytes, Spybot or AdAware.


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#1 miss_kitty

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Posted 03 January 2009 - 02:05 PM

Hi guys. Another n00b with a problem, regretfully.

I have a problem with Google & Yahoo being hijacked in Firefox, which is starting to get on my nerves. If I wanted to visit dodgy casino websites, I wouldn't be Googling for vacation ideas!

I have tried running AVG, Malwarebytes, Spybot & even gave AdAware a shot, but this has failed to fix the problem. I have tried to update my software for new detection rules & also to check for the updates for Vista & Windows Defender, but something seems to be be blocking these programs from updating. Either they fail to connect to the net (or site), or programs will indicate there are updates & then say they cannot install.

I have given up with Firefox for the time being & have have used IE to find your site through Google. So far, the problem doesn't seem to be as bad, only redirecting me or opening an unrelated pop-up for valid links about one time in five, as oppossed to virtually every time in Firefox. I have also been booted out of of IE when trying to access information on AVG's website.

Prior to this problem appearing, I had a bit of trouble with my computer blue-screening a few times on start-up:
switch on - loads normally - blue screen a few seconds after login screen appears - reboot - shows start mode option screen (I left it on start normally) - blue screen as above (lather, rinse, repeat). Usually after three blue screens or so, it would start working normally. Damn thing!

This problem pretty much stopped a week or so ago, although the computer still gives me the list of windows start mode options, claiming that the computer was not shut down properly, although this has not been the case.

About two or three days after the blue screening stopped, I noticed the appearance of the hijacker. I have noticed on Google it sometimes redirects via a site called 'copybook', but not always. I haven't been able to catch the name of the one knackering Yahoo.

I would ideally like to avoid having to re-install everything, as I don't have a clue where the disk for my OS is (if there even was a disk, as Vista came pre-installed!).

Thanks.

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#2 rigel

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Posted 03 January 2009 - 02:11 PM

Let's start with a malwarebytes log: Please update then rerun Malwarebytes following these instructions:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 miss_kitty

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Posted 03 January 2009 - 03:26 PM

Hi. At first, I was having trouble updating MBAM, so I ran a scan with the old database version, then tried updating again, which worked, so I re-ran the scan with the updated version. Results as follows:

Malwarebytes' Anti-Malware 1.31
Database version: 1602
Windows 6.0.6001 Service Pack 1

03/01/2009 20:10:19
mbam-log-2009-01-03 (20-10-19).txt

Scan type: Quick Scan
Objects scanned: 47646
Time elapsed: 4 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{ae974dea-4556-4645-a03e-51dea37699ee}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fc58af69-6524-40c5-a382-1b2fb219d944}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fc58af69-6524-40c5-a382-1b2fb219d944}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{ae974dea-4556-4645-a03e-51dea37699ee}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{fc58af69-6524-40c5-a382-1b2fb219d944}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{fc58af69-6524-40c5-a382-1b2fb219d944}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.100;85.255.112.143 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\msqpdxxcxdtrei.dll (Trojan.Agent) -> Delete on reboot.
C:\Windows\System32\drivers\msqpdxirabwcdm.sys (Trojan.Agent) -> Quarantined and deleted successfully.


After I did this, I was able to update Windows Defender & AVG. I can also now download the latest Windows updates. I haven't tried updating spybot yet incase it gets in the way. I haven't tried using a search engine to check if I still have problems yet.

#4 rigel

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Posted 03 January 2009 - 08:05 PM

DNSChanger!

This will take a little work, but we can do it :thumbsup:

Next steps... I would recommend printing these instructions out because they are detailed and lengthy.

1) Please update and rerun Malwarebytes - no log needed.
==========================================
2)Please download SmitfraudFix

Disconnect your computer from the internet by unplugging your network cable from your router.
Double-click SmitfraudFix.exe
Select #5 Search and clean DNS Hijack
Please reboot your computer, reconnect your router, and then post the report found at the root of the system drive, usually at C:\rapport.txt
==========================================
3) I recommend changing the password of your router. This type of infection is designed to take over - we are taking back.
==========================================
4) Let's manually reset your DNS.

Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.

Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

To obtain a DNS server address automatically, click Obtain DNS server address automatically, and then click OK.
==========================================
5) Flush DNS
1. Click the Vista Start logo.
2. Click All Programs
3. Click Accessories
4. Right click on Command Prompt
5. Select Run As Administrator
6. In the command window type: ipconfig /flushdns
7.Press Enter
==========================================
6) Please rerun Malwarebytes and post a new log.

Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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