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After using combofix, can't connect to internet!

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#1 arthritis


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Posted 03 January 2009 - 09:26 AM

after using combofix, a few malware seem to have been cleared, but now i'm unable to connect to the internet.

i've rebooted, and tried to manually do it, by right clicking, and selecting repair

but it tells me that

Windows could not finish repairing the problem because the following action cannot be completed:
Clearing the ARP cache.

what should i do now?


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#2 garmanma


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Posted 03 January 2009 - 09:54 AM

I'm assuming you ran Combofix on your own?
You can try Dial-a-fix

How to use Dial-A-Fix to repair windows internals problems

Guide Overview

The purpose of this guide is to teach you how to reset windows settings in the event they are damaged. This is useful for repairing many issues with windows installer, windows update, https connections, and many other issues. However, it is a specific tool which is not a cure all. Hardware problems and windows' file integrity should be checked before using DialAFix.

However, it is recomended that you start a topic in the Windows XP Home and Professional forum about your issue before using Dial-A-Fix due to the caveats below.

Users wishing to run DialAFix on their own should read http://wiki.lunarsoft.net/wiki/Dial-a-fix#WARNINGS.

The following is an incomplete list of examples of known problems that can cause Dial-a-fix to exaggerate or expose issues on your system:

  • Hard drive integrity problems, possibly including but not limited to:
  • Registry entry corruption
  • Filesystem corruption, possibly leading to:
  • System file corruption
  • Registry hive corruption
[*]Memory module failures

[*]Other hardware failures (video card, motherboard, processor, modem, etc)

[*]Use of Dial-a-fix on an unsupported platform (such as Windows XP x64; 32-bit XP with a 64-bit processor is fine, however)

[*]Use of Dial-a-fix with unsupported beta software

Also please note that Dial-A-Fix is only for Windows 2000/XP. Use of Dial-A-Fix on Windows 9x (that is, 95, 98, ME) or Windows Vista can have unpredicable results!!

Tools NeededInstructions
  • Before you begin, READ THE CAVEATS ABOVE!!
  • Ensure your system's Date and Time are set correctly. You should also rule out possible hardware failures before using Dial-A-Fix.
  • Download Dial-A-Fix and unzip the files to your desktop.
  • Double click Dial-a-Fix.exe to start the program.
  • Press the green double checkmark box (Looks like this: Posted Image)
  • UNcheck "Empty Temp Folders", as well as "Adjust Time/Date" in the prep section. The prep section should then look like this:
    Posted Image
  • When the window looks like this, press the GO button in the bottom of the window.
    Posted Image
  • Exit/Close Dial-A-Fix

Posted Image
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#3 jarmod


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Posted 03 January 2009 - 03:55 PM

Did you check out this "How do I clear the ARP cache?" article?

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